159 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Boa noite,

We have problem in our theme. Does not work: menu; Quote / Testimonial rotator; Google Maps.

Thank you!

http://studiodoze.com/
guuthemes

Hi there!

This is Mel, the support staff for guuthemes, and I would like to invite you over to our brand new dedicated support forum, where it’s not only much more organized and easier for us to keep track of your request, but it will also allow you to post your login details privately and securely in case we need to check out the issue you’re having in your backend.

So if I may lead you towards our new home of the support: http://guuthemes.com

I hope to see you there :)

Cheers, Mel – guuthemes support

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Howdy. Love the theme. A few questions:

1. My header navigation menu items don’t seem to link anywhere. When I click on the new pages I’ve created and added to the menu, nothing happens. Confusing.

2. I’m using WooCommerce and the picture resizing function does not seem to be working for my products. I understand this could very well be a WooCommerce issue, but it works with my other themes. So I’m guessing it’s some compatibility issue between the two. Any ideas? Thanks a bunch!

Braden

guuthemes

Hi Braden!

This is Mel, the support staff for guuthemes, and I would like to invite you over to our brand new dedicated support forum, where it’s not only much more organized and easier for us to keep track of your request, but it will also allow you to post your login details privately and securely in case we need to check out the issue you’re having in your backend.

So if I may lead you towards our new home of the support: http://guuthemes.com

I hope to see you there :)

Cheers, Mel – guuthemes support

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States

Another user emailed me privately but forgot to include their email address asking how to link to internal / external pages from the main menu navigation (e.g. you build custom page templates to create additional pages and want to link them from the main nav).

Here is how it was accomplished for that user and any others that want to know:
You just have to modify the “custom.js” file – line 205 under the “Smooth Page Scroll” section and just comment that line out:

Also at one’s own risk until we hear back from GUU, but I went through line by line and I got mine to work while maintaining the smooth scroll by commenting just the one line at 205 – “event.preventDefault();”

if ($(‘body’).hasClass(‘home’)) { $(”.menu li.menu-item > a”).addClass(‘scroll’); }

$(”.scroll”).click(function (event) { <!-event.preventDefault();->
guuthemes

Thanks sweetpweb!

Cheers, Mel

  • Ukraine
  • Has been a member for 2-3 years
  • Referred between 50 and 99 users
  • Bought between 50 and 99 items
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars

Hello, presale question.

Our client find your theme and love it. Theme correct work with wordpress 3.6? I check your changelog and see last update 8 November 2012 year.

guuthemes

Hi fruitfulcode,

Thanks for the comments. I have recently tested my local copy of Hanna with 3.6.1 and all seemed to be running fine with it.

Many thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi ..

It shows that this theme has not been updated since Nov. 2012 … yet is compatible with 3.6?

Are there plans to keep this updated?

Thanks

guuthemes

Sure :) Cheers, Mel

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hi

Im starting a new blog and love this theme…it is perfect. But I’m worried it will not work as a simple blog to start with (with the slider at the top) until I add other things?? Does it look good and work as a simple blog?

Ouissi

guuthemes

Hi ouissi,

It is more a portfolio theme. So you have work, blog posts, about me etc… Not suited, as such, as a basic blog theme.

Many thanks

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello,

Couldn’t find it with the search. Is it possible to create a multi page site with this design instead of everything on one page?

Thanks in advance,

DocM

guuthemes

Hi!

I would like to invite you over to our dedicated support forum, where it’s not only much more organized and easier for us to keep track of your request, but it will also allow you to post your login details privately and securely in case we need to check out the issue you’re having in your backend.

So if I may lead you towards our new home of the support: http://guuthemes.com

Please also attach your URL to the forum thread you’ll be opening!

I hope to see you there :) Mel

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I bought the Hanna HTML template, thinking I would turn it into a WP theme myself… but now I see you’ve done it already. Can I get an “upgrade” price to include the WP theme?

guuthemes

Hi, we don’t handle the financial transactions and I’m afraid once you downloaded a theme and used it there is no way of returning or exchanging it. You can still try contacting support.envato.com and talk to them about it tho.

All the best, Mel

Default-user

Thanks for your reply :)

guuthemes

No problem, good luck!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

As it turns out, Envato refunded me for the initial template and I have now purchased the WP theme, so all’s well that ends well.

guuthemes

I see, good! Mel

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

This theme did not work on download. The scripts and associated files are not loading properly. When I clicked to view source, the links didn’t even show up in the header.

I don’t know if this is caused by an update in wordpress?

Since the support forums weren’t open, I had to take a jab at it myself.

I was able to fix it by cheating and adding the scripts directly into the header.php file manually, but this caused a MAJOR headache.

For a $40 theme, this should not have been such a problem.

guuthemes

Hi!

I would like to invite you over to our dedicated support forum, where it’s not only much more organized and easier for us to keep track of your request, but it will also allow you to post your login details privately and securely in case we need to check out the issue you’re having in your backend.

So if I may lead you towards our new home of the support: http://guuthemes.com

Please also attach your URL to the forum thread you’ll be opening!

I hope to see you there :) Mel

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi. Can you tell me how this theme works with WooCommerce? And also, if there is an option for sticky navigation?

Thanks

Lizy

guuthemes

Hi lizybloom,

Hanna has not been tested with WooCommerce. It does not have sticky navigation out of the box.

Many thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I checked this theme in a mobile device. I see the menu has not been fixed, although you say that is easy make it permanent with CSS, how is this performance in smartphones? A collapsed menu for mobile devices has not been developed, so I would like to know if this theme has this functionality.

Thanks,

Carla

guuthemes

Hi Carla,

You could try using the Media Queries at the bottom of style.css and applying a CSS rule of – position: fixed; to the menu/header/navigation element. See if that helps?

Many thanks

Marc

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Ireland

Hi Mel,

Can’t seem to leave open a thread on your forum. Do you moderate topics or is there something up? I’ve two accounts associated with two different purchases. The latest is user “Toms Hanna Theme”.

Have a problem with the jquery elements of this theme.

guuthemes

Hi, if you scroll down on this page http://guuthemes.com/forums/forum/hanna-responsive-retro-wordpress-theme/

you can add a new topic. Let me know if that worked!

Mel | support

Default-user

No joy Mel :( Chrome on a Mac. I’ll try another browser…

Default-user

Hey Mel, it recognised it as a duplicate topic but still doesn’t appear. Very strange. Here’s the text of it for what it’s worth:

(I can email you logins etc. on request, if you follow me back via Twitter I can DM or you can get me at thomas<at>brunkard.com)

Hi Mel and gang,

I have two installs of Hanna running (one is plugin free for testing) and the jquery elements (slider etc.) are not functioning correctly.

Absolutely stumped as to what the cause may be.

Happy to provide logins etc. on request.

guuthemes

Hey, email me at your.customization@gmail.com with your guuthemes.com forum login details, I would like to solve that for you. Then we can safely talk about your issue over there.

All the best!

Mel

Default-user

Hi Mel, That’s with you. Thanks for your help!

T.

guuthemes

Go you covered now and I got your thread :) Glad to see we could solve that!

Mel | support

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi- I have been trying to upload Hanna to my wordpress site since thursday afternoon (4 days now) and your forum is awful- you only check it twice a day?

I had a standard reply friday afternoon (which was no help at all) telling me to upload just the theme file- which is exactly what I have been trying to do!

Since then there has been no reply- I have been trying many, many times to upload it from the theme file via cpanel, filezilla and wordpress. I even got my IT guy to download and upload it via filezilla and it will not work…. after ALOT of digging about it appears to be missing the index.php file- can you please help me with this?? its a beautiful theme and I really do what to use it but I have never had this much trouble before. Thankyou.

guuthemes

Hi!

I would like to invite you over to our dedicated support forum, where it’s not only much more organized and easier for us to keep track of your request, but it will also allow you to post your login details privately and securely in case we need to check out the issue you’re having in your backend.

So if I may lead you towards our new home of the support: http://guuthemes.com

Please also attach your URL to the forum thread you’ll be opening!

I hope to see you there :) Mel

PS according to your username here, you didn’t purchase the theme, so you couldn’t possibly have been in our forum because we only allow purchasers.

Also, standard response time is 24 to 48 hours on weekdays. We publicly announce that.

Thank you :)

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • United States

Pre-Sales Question: Do you plan to incorporate a sticky navigation in the theme?

Thank you in advance.

manamedia

guuthemes

Hi manamedia,

Not currently. But I can give you some pointers on the support forum on how to achieve this quite easily.

Many thanks

manamedia

Excellent Guuthemes, I will buy this in a couple of weeks. Thank you for your reply.

Regards

guuthemes

Great, thank you :)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

I would like to purchase this theme and plan on using it as a portfolio theme. My questions is – I see “latest works” on the homepage which lists 6 items – is this limit changeable? Can it be set to unlimited?

Is there a way to link to a “portfolio page” and/or include this on the homepage, I want to make sure I can have a page that will show ALL portfolio items (not just the most recent)?

guuthemes

Yes it can be changed!

Cheers, Mel | support

  • Bought between 50 and 99 items
  • Europe
  • Exclusive Author
  • Has been a member for 4-5 years
  • Sold between 1 000 and 5 000 dollars

Hello,

I’ve a problem with the map i’ve indicate the value of latitude and longitude but the map doesn’t appear

what can i do ?

thx

guuthemes

Hi!

I would like to invite you over to our dedicated support forum, where it’s not only much more organized and easier for us to keep track of your request, but it will also allow you to post your login details privately and securely in case we need to check out the issue you’re having in your backend.

So if I may lead you towards our new home of the support: http://guuthemes.com

Please also attach your URL to the forum thread you’ll be opening!

I hope to see you there :) Mel

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

Hi Guys,

I have registered for the support forum however i did not receive a confirmation link in my email and i cannot re-regester because i can only use my code once. can you have a look for me to see what the issue is.

regards

Derek

guuthemes

Hi Derek,

You need to use your item purchase code from your Downloads area.

Many thanks

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

hi mel, i am having problems with the hanna theme, also having problems with the support forum, cant seem to open a ticket, forum seems to be closed! is there a style file missing? my problems are: 1) slider image stretches instead of responsive, the copy css is not working on overlay. no next navigation icons. 2) the quotes are stacked instead of sliding. 3) google maps lat and long do not show up. 4) contact email does not seem to work 5) no instagram icon or link

guuthemes

Hi erika,

Can you please open a thread across at the support forum and I’ll gladly assist – http:guuthemes.com

Many thanks

Default-user

hi mel, i have registered at the forum, but cannot post. can you walk me through the process. the forum seems to be closed all the time. to bypass that process, i posted to another thread last week, but no response

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