An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by alaja
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How can I remove the twitter feed in the footer?
Twitter has discontinued its unauthenticated v1.0 API, so unfortunately the script has stopped working (the Twitter wants the only option to show their own Embedded Timelines) But there are new WP widgets (plugins) which can use Twitter API with oAuth (authentication will be required). So the workaround is simple: proceed to Appearance > Theme Options > Footer and check the Widgetize Footer option (then save options). From now you can totally replace default footer columns with any widgets (especially with modern Twitter plugins) at Appearance > Widgets.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.