An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, medium_rare, will respond to buyers’ questions and provide limited support through their own support system.
This author is away and may not respond to support questions until they return in 5 days.

Additional information from medium_rare:

Problems with Ticksy and purchase validation have now been resolved.
Please submit your tickets now!
Thanks for your patience.

Support for Medium Rare items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing reported bugs and reported issues
  • Providing updates to ensure compatibility with new major browser versions
  • Advice and suggestions for steps that can be taken to achieve desired outcome
Our free item support does not include:
  • Customization of Variant Page Builder, customisation of template features or installation services
  • Support for third party software and plug-ins
Go to item support

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.