54 comments found

Hi…I’m having a couple of issues. I can’t import the layerslider (responsive demo). I get this error: Fatal error: Maximum execution time of 30 seconds exceeded in /home/nasonte1/public_html/oasis/wp-includes/class-wp-image-editor-imagick.php on line 244

I also can’t install the crowdfunding plugin as I get this error: object(WP_Error)#603 (2) { [“errors”]=> array(1) { [“plugins_api_failed”]=> array(1) { [0]=> string(219) “An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.” } } [“error_data”]=> array(1) { [“plugins_api_failed”]=> string(2) “N;” } } Something went wrong with the plugin API.

Also….I cannot find the photoshop files…... Thanks in advance.

designthemes

Hi!.,

1) Which plugin you are getting the error?

2) ThemeForest Files Included are PHP Files, CSS Files, JS Files. Check the Item details page in themeforest.

Default-user

I’m having problems as above (crowdfunding and layerslider)

designthemes

Please mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes . We will check the issue and offer you a solution to get rid of it ASAP!

After installing this theme I have lost access to all /wp-admin/ pages.

“Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.”

I installed theme, installed required/recommended plugins, then it broke.

Any suggestions?

designthemes

Hi!., Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look on our end. Then we’ll help you get rid of it ASAP !!

Default-user

Msg sent

designthemes

Hi!., Can you please try re-installing the theme and plugins. May be some files be corrupted during the upload.

SRUMC Purchased

How do I change the background of a menu drop down list? Currently my menu dropdown is transparent and I can not see the links because of the image slider below the menu bar.

rsriram
rsriram Author Team

Hi!., We cannot see the issue that you have mentioned. We were able to click your dropdown menu items. Please check it again.

Regards., DesignThemes Support.

Default-user
SRUMC Purchased

it seems very touchy. sometimes I can get it to work but repeating the same hover on “Get Connected” does not yield consistent results.

rsriram
rsriram Author Team

Hi!.,

Add this css code in Buddha Panel -> Integration -> Custom Css, to fix the sub menu dropdown issue.

 #main-menu ul li ul { top: 88px !important; } 

Regards., DesignThemes Support.

SRUMC Purchased

Is there a resource that lists each visual component of the theme and what it is labeled in the style.css? I am trying to manipulate some colors and it is pretty hit and miss trying to determine which item in the css corresponds to what I am seeing on the page.

designthemes

Hi…

Kindly, delete the Revolution slider files from the FTP and then update our theme. Our theme comes with the updated Revolution slider plugin files to fix this issue. Follow the below steps to update the theme:-

1) Download the theme from themeforest page.

2) If you have made any custom changes in the code, please take a backup of it.

3) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.

4) Go to wp-content/plugins/ through FTP

5) Remove the folder designthemes-core-features/ and revslider/ from wp-content/plugins/

6) Then Login to Dashboard -> Appearance -> Install Plugins. Install the Designthemes Core Features plugin and Revolution Slider. That’s it. Now you are updated to the latest version.

Default-user
SRUMC Purchased

I followed your instructions above and there is no change to edit problem

designthemes

Hi..!

Kindly, mail us your site credentials (WP & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

HI :) This is probably such a simple oversight, however, I can’t seem to find any information on how to disable the page header on the homepage. http://www.loffc.org has the red bar with “home” and I need to get rid of that.

designthemes

Hi.,

You can disable it from Dashboard -> Church -> General -> Others -> Globally Disable Breadcrumbs.

Dear Customers,

We will be on Holiday for Next 3 Days! Thank you Very Much for Understanding…Team will be back on Monday.

SRUMC Purchased

I am having a strange problem with the visual editor on my wordpress site using the Church theme. If I make a change in the main page edit window and then click update. The change will disappear and it will revert back to what was there before the change. If I click the “Visual” button at the top of the edit window, a second window appears below the main edit window with the same content. If I make an edit in that window and hit update it will work. I do not have this problem on other wordpress sites. Is anyone seeing this issue? How do you correct it?

Default-user
SRUMC Purchased

It appears to be the Revolution Slider Plugin.

Default-user
SRUMC Purchased

I upgraded the plugin to version 4.6 but it still has the same problem

Hi

I have created a static home page but do not want the thick yellow bar that now says ‘Home’ running across the top. I still want the bar to display on all of the other pages I have created but am unsure as to how to remove it from my new ‘Home’ page. I am guessing I need to add some code but I don’t know which file to add it to in order for it to not disrupt my additional pages.

Any help is much appreciated.

designthemes

Hi.,

If you set the home page as your front page, Breadcrumbs(yellow bar) not appear.

Kindly, refer the attached screenshot that will help you get a clear view.

https://www.dropbox.com/s/e5hzupvcxldink3/setting-home-page.png?dl=0

how do you add a search function to the whole site?

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Just add sidebars to page and add search widget in that sidebars. Else customize the top header to have the search box in all pages.

Regards., DesignThemes Support.

rsriram Author Team
Dear Customers, We will be on Holiday for Next 2 Days! Thank you Very Much for Understanding…Team will be back on Friday.

Regards., DesignThemes Support.

How does one update the premium sliders?

rsriram
rsriram Author Team

Hi.,

Thanks for making contact.

Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of slider files.

Regards., DesignThemes Support.

Hi

Sorry to trouble you but I am trying to make the social media icons open up in a new window, I have tried adding the usual ‘target_blank’ etc.. script but it either doesn’t affect it or it removes the icon completely. I have been through the php files to enter it at the back end but it hasn’t helped. Is there a way that this can be done please.

Any advice is welcome.

rsriram
rsriram Author Team

Hi.,

Thank you.

You can use our custom widget. Kindly, refer the attached screenshot that will help you get a clear view. https://www.dropbox.com/s/5x4lsh9pzmr76tq/twitter.png?dl=0

Regards., DesignThemes Support.

Default-user

Hi

Thank you for your reply. I am using your twitter widget and that’s the one that won’t show up my tweets. Please see link to a page with the twitter feed on it.

www.hurstgreenchurch.co.uk/?page_id=30

rsriram
rsriram Author Team

Hi.,

Please., Make sure you have entered correct values to username, consumer_key, consumer_secret && , access_token & access_token_secret in the widget section.

Regards., DesignThemes Support.

Hi, does this theme support a logo height of 250px or more?

rsriram
rsriram Author Team

Hi.,

Thanks for making contact.

You need to customize the header section so that it suits your logo size.

Regards., DesignThemes Support.

Default-user

Okay thanks. Another question please: is it possible to not include the slider on all pages/categories/posts/etc? Even the homepage? Is there a switch to remove slider in the admin panel? thanks

rsriram
rsriram Author Team

Hi.,

You can enable/disable the slider from any page from the “Slider Options” below the editor.

Regards., DesignThemes Support.

JCS2014 Purchased

Hello, I purchased your Church theme about a month ago and am loving all of the features and how it plays nice with plugins. I do have a few questions though…

1.) On my Blog page (http://jazzcentralstudios.org/about/blog/) I would like posts to be laid out in pairs which it was doing nicely at one time but then all of a sudden I’m having a weird gap in between them. I’ve gone back to see if I did it accidentally but can not figure it out. Can you help?

2. My second question is about my footer widget padding. It seems that they are not consistent in spacing. Can you direct me where to go to adjust them, thanks!

rsriram
rsriram Author Team

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

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