38 comments found

how do i switch between showcase1 and showcasewide n vice versa! great theme by the way..

webunderdog

You simply need to go to the module manager and publish or unpublish the module you need to remove. You’ll have to assign them to the specific pages that you want them on as well. For example, if you want to use the showcase wide position, you need to unpublish the showcase1, showcase2-1,2,3, assign the showcase wide module to the home page.

sgnali Purchased

Hi, is your template ready for Joomla 3.2?

Thanks

webunderdog

Thank you for your interest. This theme is not ready for 3.2 (responsive) just yet. We are currently working on updates for our other themes. We anticipate that the update for HC+ will likely be around early Spring.

Quickstart is not work. It installed, but components and templates in admin panel is not displayed.

webunderdog

You must install using the English Sample Data Option. Delete the configuration.php from your server, re-upload the ‘installation’ folder from your quickstart file package to the root directory of your server. Navigate back to your domain. This will restart your installation process. At the end of the installation, select the English Default Sample Data option to place the content in the site. If you need further assistance, please send us a request on our support tab for the theme. ~ Thank You.

Default-user

Thank! all work perfect!

hi i know in the recent comments somebody asked this question already but i just want to clarify; in the website in themeforest they say that the template is compatible with joomla 3.2 and when i installed it or tried it gives me this error massage JInstaller: :Install: Cannot find XML setup file…. what does that mean?

thanks juan carpinteiro.

Default-user

hey i already got everything installed and running. now i have another problem, in the tab contact underneath the map (where it says Contact Us -HealthCare+) i tried locating the module that contains it but i cant find it. i also looked into the bj2 form but there isn’t such thing there. would you please help me ? i just need to get rid of it i dont need to replace it or anything

webunderdog

The map and contact info is a module in the ‘contenttop’ position. The form is a component and is attached to the menu item in your main menu. To get rid of the component on this page and still have the map and contact info, you would need to set the menu type to featured article and have no articles displayed or published as we have on the home page. If you need assistance, please email us through our profile page. http://themeforest.net/user/webunderdog

Default-user

thank you very much i appreciate it … grate template and design by the way

Exelente empresa, casi tengo todos sus trabajos, son de muy buen diseƱo, se instalan 100% solos, practicos y confiables.

Altamente recomendados.

mhmediamarketing

Excellent company, I have almost all of his works are very good design, 100% alone, practical and reliable are installed.

Highly recommended.

Pre-purchase question please; do you have a built in repeat prescription option, where customers can reorder their last prescription?

webunderdog

Thank you for your interest. There is not a pre-built prescription form included in this theme. This would be a bit too specific for our purposes. However, you could build your own form through the component which we built the ‘schedule appointment’ form.

Default-user

thank you for your reply, will that form hold user meta data, and allow repeat orders?

webunderdog

No, the form component is a simple responsive form extension. You will likely need a user account/login system to keep records and such. This is why most pharmacies use third party scripts to secure account information and refills.

EMCHK Purchased

I shown “Installation in Process” and cannot complete the installation. How to fix this problem.

webunderdog

Thank you for your purchase. This could be for a number of reasons, but is usually due to the server configurations. For the standard quickstart installation, please see this article under “Never-ending database installation” http://bit.ly/1gS5AcL. I might also recommend trying the Akeeba Backup installation as this method often solves many smaller server misconfigurations due to the .htaccess and php.ini files.

EMCHK Purchased

In Joomla control panel sown “Joomla 3.3.1 is available – update now”, Can I update it.

webunderdog

Yes, you can update the core files, but you will need to overwrite the bootstrap files once you have completed the upgrade. Our front-end template uses a previous version of bootstrap files for the layout than the newer version contained in Joomla 3.3+. These files are contained in you quickstart package in media > jui > css > all files and folders. After you have performed your upgrade, simply move the files in this location of the quickstart package to the same location on your live server to overwrite. ~Thank You

Hi and thank you for brilliant template design.

Clean install and discovered main navigation menu (mootools / DJ-Menu) does not work properly on Mac Safari 5.1.

http://www.acupunctureforme.co.uk/

Really buggy in performance is it does not display at all when you arrive on Home Page (appears momentarily then disapears entirely off screen) but then on other pages works fine. Very confusing and not entirely sure what to do as it works fine for other browsers and devices.

Can supply video screen grab if it helps.

KIndest regards,

Luis

Default-user

Hi issue resolved by purchasing responsive menu below: http://www.joomlaux.com/extensions/mega-menu/jux-mega-menu.html

Still a very big fan of healthcare template design work!

Kindest regards,

Luis

EMCHK Purchased

I need to upload two different google map but you have only one plug-in to place google map. How can I do?

Default-user
EMCHK Purchased

Thanks for your prompt reply. I only find one place to enter location of google map, where I can enter another data of 2nd google map. Or I need to upload one more plug in?

webunderdog

You only need to create a new custom HTML module or insert it into the article using the code above with a specific address. You can have multiple maps with this one extension.

Default-user
EMCHK Purchased

Thanks.

EMCHK Purchased

My Web Storage is provide MySQL 5.X. Is it OK for this template?

Default-user
EMCHK Purchased

Thanks. I successfully upload my database to web.

EMCHK Purchased

Please advise how to change the setting in the file – configuration.php, when I upload the file from localhost to Web Storage.

EMCHK Purchased

Please advise how to access my admin page in web. i.e. www.emchk.com.hk/administrator\ it shown Error displaying the error page: Application Instantiation Error

webunderdog

Please send us a message through the contact form on our profile page when you need assistance. You have multiple questions and we can answer them best directly through email. The error that you are receiving means that there is a problem with your configuration.php file and your database. They are not working together as they should. Check for any errors. It could be your username/password or MySQL/MySQLi, etc. I’ve also read that this may be a PHP configuration problem as well. If you’re trying to backup your demo website and move it to a live host, you have one of the best backup/restore extensions for Joomla already installed with our package – the Akeeba Backup component.

vcivci Purchased

Hi, for some odd reason the layout is all screwed up after update is there a way I can fix the layout to original? The placement of modules are all messed up.

webunderdog

Hello, please see the last question on our support page for an easy resolution. http://themeforest.net/item/healthcare-medical-health-joomla-theme/4633931/support. If you have any trouble or still need assistance, please email us with admin and FTP login details through our profile page or at support@webunderdog.com. ~Thank You

Default-user
vcivci Purchased

still no joy

webunderdog

If you moved the correct files to the appropriate directory, you would see the layout issue resolve. Please send us FTP and possibly admin login details if you’re on a live server. If you’re on a localhost, please take the files located in our standard installation QuickStart package /media/jui/css folder to the same directory on your localhost or live server. If you decide to send us FTP info, please do it through our profile form or at aupport@webunderdog.com

I can’t seem to find where to change the address it shows on the map. Any help would be greatly appreciated!

Default-user

Thanks! another quick question. Is there an easy way to disable “responsiveness”? I think my clients would prefer the desktop version only. Since some main features can’t be seen in the responsive version? Thanks!

Default-user

Also I can’t seem to be able to change the heading colors.

webunderdog

There isn’t an easy way to turn off the responsive layouts. I would have to dig into a bit to determine of it is possible. We do have a previous fixed width J 2.5 version available. You’re welcome to it if you would like to use that. You can demo it at http://healthcare.webunderdog.net. I’ll get back with you on the message that you sent, however it is not a critical error.

redroo Purchased

When are you planning a new update? Joomla has uploaded new versions.

webunderdog

We don’t have an update release date at this time. We typically only provide an update on every major release of Joomla. If you upgrade past 3.3, you’ll likely need to move some files as our template bootstrap version is lower than the new Joomla core files. You can see our FAQ for information on that or we can walk you through that with a private message/email. http://themeforest.net/item/healthcare-medical-health-joomla-theme/4633931/faqs/21498. The bottom line is that this theme can work with the latest releases so a theme update is not quite necessary at this time. ~Thank You

Hi, I have the layout problem as well after joomla update. The link above with the instructions is broken. Could please advise. Thank you in advance. Regards, Steven

webunderdog

That looks like a little more than a broken layout. Your template files may not be complete. Did you move the bootstrap files from our standard installation quickstart package (all files in /media/jui/css) to your default template color style CSS folder (/templates/HealthcareBlue/css)? You can also send us admin login details and FTP information through our profile if you would like us to have a look. http://themeforest.net/user/webunderdog

Default-user

This did the trick in the index.php: $doc->addStyleSheet($this->baseurl . ’/templates/healthcareblue/css/bootstrap.min.css’);

$doc->addStyleSheet($this->baseurl . ’/templates/healthcareblue/css/bootstrap-responsive.css’);

Default-user

thanks for your quick response and help. great support and great product.

twrench Purchased

Is there a way to remove the + sign from the four maintop modules?

Default-user
twrench Purchased

Do you know which file I can change them in?

webunderdog

You want to remove them or you want to change them? To change them, you can do that in the module settings of each individual module/position – maintop1, maintop2, etc. In the module table, see the ‘title icon’ field – the current should say ‘icon-plus’

Default-user
twrench Purchased

Perfect! thank you so much!

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