292 comments found

Does the email newsletter widget come with Heap or is that a separate plugin?

Default-user

Please disregard this, I found the answer in the FAQ, thanks!

alin-clamba
alin-clamba Author Team

I’m glad you have sorted it out! :) Cheers!

Hi! I had a few questions. Can you help me?

1. Can I insert the search function/icon in the menu?

2. How do I change the number of posts displayed on the home page?

3. How to create a light box in the materials (all pictures – external url)? I’ve seen stuff http://bit.ly/1ygYxsi – this is what I need! But I do not understand how to do it. Problem in external url?

alin-clamba
alin-clamba Author Team

Hey and thanks for being our customer!

1. Yes, you can add a search function in the menu. To do that, you may go to Theme Options > Header and you will find the option to display the search function.

2. You can change the number of home page displayed posts from Settgins > Reading.

3.You don’t need to “create a light box”. This function is already added to the theme, it should work by itself when you open any image from your site. If it doesn’t work though, please use our HelpDesk and open a ticket to better investigate the problem.

I hope I’ve been helpful! Alin

Nice theme, have a few questions.

1. Is it possible to the remove the big header completely and keep only the sticky header with small logo and the navigation which will remain sticky and never change. 2. How does the link post type work, is it something like digg? 3. I am creating a site where the click on title in the home page will take user of the external source, so is it possible to make user like the post in the homepage itself not in the single page. 4. When user clinks in the comment icon in the homepage, is it possible to open a small comment form below the post in the homepage itself?

pixelgrade

Hi,

1. This would require some custom coding via a child theme 2. The link post format is a post that has only a link in it’s content. On archives we will link the post directly to that. 3. This would also require custom coding as it needs template modifications. 4. The same as 3, but a bit more complicated.

Best regards, Vlad

Hi,

Is it possible to make all the featured images the same size?

Greetz, Gisella

george-olaru

Hey Gisella,

I think so – but you need to change some theme files. If you want to hard crop all the featured images from the archive you can simply go to theme-folder/theme-utilities/includes/functions/thumbnails.php and on line 32 change add_image_size(‘small-size’, 400); to add_image_size(‘small-size’, 400, 300, true);

After that – make sure you regenerate the thumbnails using this plugin https://wordpress.org/plugins/regenerate-thumbnails/

I hope it helps.

Cheers,
– George

reform Purchased

when i customize the theme it saves fine, but when i go to theme options and change logo,archives,header etc… it removes my customize settings like fonts,spacing, etc… how can i avoid this?

pixelgrade

An update was just pushed and approved! Please follow up and the problem should be solved. Regards

We’re excited to announce that a small UPDATE is now available!

VERSION 1.5.8 (January 7th 2015)

This version fixed Live Customizer saving options reset issue.

*People that already bought this theme can download the update for FREE !

samin7 Purchased

I love this theme, but for some reason when now I want to customise, I get a blank grey empty table on the left. I can’t see all the options anymore, why? I never had any problem so far. I tried safari and chrome, but the same. Changed internet connection too. Anyone had a same problem than me? Please help, thanks, S

alin-clamba
alin-clamba Author Team

Hi!

Since the last version, the customization options are placed in Appearance > Customize. There you can do all the customizations you were asking for.

Try it and if you still need assistance, please use our HelpDesk and open a ticket.

Thanks,
Alin

Default-user
samin7 Purchased

Perfect! Worked, many thanks :)

alin-clamba
alin-clamba Author Team

Anytime! :)

ellynet Purchased

Hi. Loving this theme, thank you so much!

Question: Is it possible to show the entire contents of every post in the archive? Not just an excerpt. For example, when someone arrives at the homepage, I’d like them to read the entire article without having to click through – that includes images as well.

I tried to increase the except length to 10,000 (for good measure), but the images in the post won’t appear.

Thanks!

alin-clamba
alin-clamba Author Team

Hey and thanks for your kind words, appreciate that!

I’m afraid you can’t do that, at lease using the current set up of the Heap theme. But I suggest making a feature request on our HelpDesk and if other clients will consider this being important, we’ll look for a solution.

Thanks,
Alin

Hi, love this theme! Have a few question:

1) When I reduced browser size or use iPhone, iPad, (single column) why the images are cut in the lower part and loose resolution (you can see it also in your demo home page) and when I open them they appears good? Even if I used at least 900px img? Is there any way to fix it? It’s very important, especially for a photograper blogger like me.

2) Is it possible to add some margin (no full screen) from the left and right border on smartphone view in the same way you can see in Bucket theme?

3) Is it possible to add a caption above the featured image? Now doesn’t appear, even if I write it. In the post images no problem, it appears.

Thanks!!

alin-clamba
alin-clamba Author Team

Hello!

The 2nd and the 3rd questions could be converted in some feature requests, so I suggest using our HelpDesk and add them: http://bit.ly/1xs5sbV.

As for the first query, I will discuss with our developers about it and will see how could this be improved.

Best regards,
Alin

Hello

Having a slight issue when trying to install the Theme. It says

“The package could not be installed. The theme is missing the style.css stylesheet.”

Not that literate with this stuff, any advice on what i can do to overcome this issue ?

thanks

Pierre

alin-clamba
alin-clamba Author Team

Hey Pierre and thanks for using our product!

Actually you are facing a common issue. Please consider this article to see what should be done: http://bit.ly/1KMu1e6

Cheers,
Alin

xmiccyx Purchased

Hi,

First of all thank you for creating this theme, I have used it on http://thefusejoplin.com

But, I have several issues.

1. How to remove the comment number, I have checked off the setting on theme options and even edited the line for comments at heap/theme-partials/post-templates/single-content/header.php but it’s stil there. For example: http://thefusejoplin.com/2015/01/download-free-whatsapp-ios-android-devices/

2. How to resize the logo for mobile viewing? It looks very small to me.

Thank you very much. :)

alin-clamba
alin-clamba Author Team

Thanks for using our theme Heap!

To remove the comments number, try this snippet: .article__comments-number {display: none;} Just add the code into the Custom CSS field from Custom Codes.
As for the second question, try this one: @media only screen and (min-device-width : 320px) and (max-device-width : 899px) { .site-title--image img { width: 230px !important; } }

Regards,
Alin

PLEASE PLEASE PLEASE! SOLVE PROBLEMS RELATED TO THE PICTURE SIZE AND PICTURE RESOLUTION. IT’S IMPORTANT!

Hy guys, my name is Giulia and I am working with Marco on the customization of GRIOT website. Your theme is very nice and minimal (we love it and we bought it on November) but WE STILL NEED YOU to fix problems related to images (as a first and urgent step). We have found on these comments that another guy asked you the same thing.

As we have already written you several times we had to launch the website last thursday (you emailed with Marco) but we did not manage to do it because we have this issue not solved. More specifically:

MASONRY/ARCHIVE PAGE: GRAINY IMAGES AND CUT IMAGES

As in the landing page on your demo, even if pictures are uploaded in very high resolution and in a specific size, THEY LOOSE THEIR OWN RESOLUTION – grainy images-AND THE LOWER PART IS CUT. This happens IN THE RESPONSIVE VERSION (on tablet, smarthphone and even when I try to resize the Internet browser). You know that most people access to the Internet via mobile so THIS IS WHY IT IS IMPORTANT TO SOLVE THIS PROBLEM!

THANK YOU FOR YOUR KIND REPLY. We really appreciate your work.

Ps. We already opened a ticket on January 5th : #12044

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