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406 comments found.

fanluna

fanluna Purchased

opened a topic #19052 ASAP. no ones reply yet

fanluna

fanluna Purchased

your update broke my website! I did want to jump over the queue. I have right for that!!!! I didn’t “screw you”. You “screw me” all the time when I opened tickets. I just wanted you feel what I felt! That’s all. nothing personal! I dont even expect your help this time. do what you can do best, “helping” customers!!!!

george-olaru

george-olaru Author Team

Considering your language and the attitude towards our constant efforts to help you, even outside of our support policy, it’s not reasonable to continue our partnership anymore. You’re free to ask Envato for a refund, if that will make you pleased. Have a great day and thanks for trying though!

fanluna

fanluna Purchased

maybe you should try to find the reason why you made me mad like this??? unfortunately I use your theme for a half of year and I have no choice but to use it. I will do my best to control myself but you should be responsible for your theme and all bugs. If you are interesting what happened I could tell. I opened almost 30 tickets from day 1 and all the time I had simple questions like how to do this or how to manage with that. All the time I got answers like hire somebody for this work and you dont even tried to help. I spend $200 to move my site from HTTP to HTTPS (yes that was me). each time I hire someone he told me contact pixelgrade it’s themes links problem. each time you sent me far away. and after I hire a 3rd developer you finily made some changes and sent me a fresh copy of the theme before this update. remember? so who will give me back my money? and after all that you should understand why I am mad. ok what happen that is happen. let’s move on. let’s forgot about everything. thanks

fanluna

fanluna Purchased

which way is better to use custom CSS . In the theme or in the new customiser plugin?

george-olaru

george-olaru Author Team

Considering the 1.7.0 update I would recommend to use the new live CSS Editor field from customizer.

Sinkadus

Sinkadus Purchased

Hi, a pre purchase question about the PixCodes Custom Plugin.

I wonder how it compares to other page builders (like visual composer for example), in terms of usability like drag-and-drop and duplication of content etcetera.

Here http://help.pixelgrade.com/support/solutions/articles/4000010133-pixcodes-custom-plugin-shortcodes- I only see the popups (look great!), but not the populated content area.

I have used several different page builders, and only want to get some more info of your version before I buy the theme. A video tutorial or screen grabs would be very nice to look at.

Thanks!

Sinkadus

Sinkadus Purchased

Thanks for the answer. I understand your aim for simplicity, it’s just that drag-and-drop pagebuilders tends to be easier for my clients to handle. But I will keep Heap in the race :)

Sinkadus

Sinkadus Purchased

One more question on this topic: can you recommend any of the free page builders plugins for heap? For example: https://wordpress.org/plugins/unyson/ and https://wordpress.org/plugins/wr-pagebuilder/

george-olaru

george-olaru Author Team

Unfortunately I’m not having any experience with those two plugins on Heap — though, I have better trust in the first one.

I have the same problem, i I open a ticket, when I install Customify and i try to go to Appearence>Customer I have 500 Error internal server page :(

george-olaru

george-olaru Author Team

Hey! Have you update WordPress to the latest 4.3 version?

Olileo

Olileo Purchased

Hi, I just bought your theme. Pretty cool ! But I bought it for a specific feature : in your live Demo, when you scroll to the page, for example after “load more”, and click on a post, if I go back in my browser, it remember where I was scrolling before clicking in the post. I tested it with your live demo in chrome, firefox, and android OS, everything is fine, when I go back, it return exactly where I initially scrolled.

I’have a brand new wordpress installation, with your theme and installed all your plugin, but it doesn’t work … I scroll, i’m cliking on a post, then I go Back but it doesn’t remember where I scrolled… It’s a problem because I’ve bought your theme exactly for this feature … How can I activate this option, exactly as you do in the demo ?

Thanks a lot, Have a Nice Day =)

alex-sava

alex-sava Author Team

Hey Olileo!

I’ve sent you the answer via your opened ticket. :)

- Alex

fanluna

fanluna Purchased

after update my text field became grey http://prntscr.com/8b1d6i

should it be after update?

Hey Karen,

The changes that you have in the Customizer apply also in the Text Editor. You can disable this behavior by going into Settings-> Customify -> and uncheck Enable Editor Style .

Robert

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