This author's response time can be up to 1 business day.
Hi, I have a few questions. 1.I have a blog with a lot of posts which runs an old free template. If I install this one, would it automatically convert all the old post to the new styling without loosing all the permalinks/links?
2. how many posts can I have on the home page without seeing “load more”. I’d like to have about 25 blog posts on the home page.
3. The image on the home page…Can I set any photo from the actual blog post or is it automatically the first photo in the post?
4. Is it possible to increase header height and put an image there?
You can use the code as a starting point and change the height and the background according to your preferences.
That’s all, I hope I’ve managed to answer all of your questions, and in case there are any other ones, feel free to contact us.
Thanks, and have a great day,
why there is no updates for a long time? do you think everything is done and the theme is perfect?
There’s no perfect theme I’m afraid. There are themes based on people’s needs / preferences.
However, if you encounter any difficulties please let us know on our HelpDesk and if not me, one of my colleagues will help you through.
I would like this theme is updated permanently. Why dont you update it and add more new features? I know you have a section where users write their suggestions. you thing someone will do this? no))) please make a vote list and let people just vote.
First of all let me say that we understand your point of view, and on one hand hand you’re right: a theme permanently updated and featuring everything one wants is the ideal case someone would say, and we can’t entirely argue with that because after all this is what we’re looking for: everyone to be happy with our products .
On the other hand, we have to take in consideration that besides Heap, we also have a bunch of other themes which need to be taken care of: updates, maintenance, so on and so forth, and we have to dispense our time in order to fulfill those actions for each of them.
Moreover, we need to be very cautious when we have to add a new feature to the theme, as long as we must take care that the feature doesn’t result in new bugs, and also that adding that feature maintains the main purpose for which the theme has been created. For example the features related to a photography theme don’t fit very well in a theme like Heap.
I hope my answer cleared out the things a little bit, and, as Robert said, if there are functionality problems regarding Heap don’t hesitate to get in contact with us on our HelpDesk .
Thanks, and have a great week to come,
I have noticed an issue with Heap in my Google Webmaster Tool admin. In fact, i have hundred of “missing required field : updated”. Apparently it links to the rich snippets…
I’m sorry for the delayed reply! I hope you had a great weekend !
In order to handle better this request, please open a ticket on our HelpDesk and if not me, one of my colleagues will help you through.
I have forum on my site. When I search it search even at forum too. I have my own search at the forum. How can I disable this bug? Plus there are dublicate posts in search result http://prntscr.com/7r3s19
I’m sorry for this delay!
Unfortunately, to adjust the search results and ignore the forum it will be needed some custom work and I believe an experienced developer can help you through. As an alternative you can try and disable the default search feature and look around for a custom search plugin, but please note that we do not offer 3rd party support. For more details you can check our support policy here.
Robert that’s your theme’s bug. I dont wanna pay for this work . I dont even know who to trust my website to. even if i change this bug after theme update I would have the same issue. Plus I have lots of plugins and I dont want to have more. Can you change THIS BUG in the next release if there will be one. I dont remember already the day when you updated the theme. that’s sad. if I knew that I wouldn’t buy the theme for sure :((
I can’t make my post look the same. images are the same size. text have the same amount of letters but see how it looks?
this is a new bug my my previous bug above where I didn’t get a response I should get :((( plus you responce once when is full moon only.
I never rated here but I think I should start doing it now.
I know you have lots of other project you need to care. But do you think me as a buyer I care about that? no! I bought this theme I want it to be maintained otherwise why I need it?
will you continue to maintain the theme and resolve my bugs or its better to rate? help me to decide.
How to a popup a small window by clicking on the button generated from your plugins elements (black one)? no plugin please.
Can you open a ticket for every problem that you have encountered so far? Here’s a link where you can do it.
I opened a ticket here. what’s the difference?
Hi there, my team handcrafted a site for a client – http://sciodiamond.com/ – but the scroll bar is a major issue. Is there something called nicescroll or nicescroll-rails that overrides the default scroll bar in a browser? If so, how do we modify or delete this?
We’re especially having problems with IE, because it shows up super thin and users cannot easily grab the scroll.
Cheers in advance for the help.
I may have figured this out! If we disable the Smooth Scrolling option, then the nicescroll JS is not loaded and we have the default scroll bar.
I’m glad to see that you’ve figured it out. Though, do you still need any help?
Hi – Great theme to start with. I’m not very familiar with development however would like to have part of the logo visible when I scroll down. Currently it’s replaced with plain text. How do i go about doing that?
I’m afraid that can be achieved only by doing some custom work on the theme. I believe a developer can help you through.
If there’s anything else you need help with let us know.
Thanks – possible to direct me with me some code updates on where / how? I don’t have direct access to any developer. If you can steer me in a direction, that’ll be really helpful.
You can try and have a look at Codeable or Werkpress.
Theme looks and functions great! I need to know if the paragraph font colors can be easily changed from gray to black? And how to do that?
Thank you for the kind words!
Sure they can! It depends only on what are you targeting. Here’s a complete article with what you can customize on the theme.
I hope this was helpful.
Google just sent me an email “Google systems have tested 1,540 pages from your site and found that 61% of them have critical mobile usability errors”
Sorry to hear that, but the “critical mobile usability errors” can mean a lot of things. Can you give us more specifics by opening a ticket on our HelpDesk ?
Hello! I bought this template. It was working really fine. But after some time the website stopped working. I talked with my host provider and they told me It’s because of template. This is my website – http://www.inspirazzio.com I will be waiting for your helps. Thank you so much…
I’m sorry for the delayed reply!
We need to take a closer look at this problem, therefore can you open a new ticket on our HelpDesk please?
Hi! I just installed the theme on my website, and now my site is completely white blank. The backend works fine, but the front is blank. it only works again if I activate any other theme. Any reason this would happen? Thanks!
Glad to see you around !
We’ll need to look closely at this issue. Can you open a ticket on our HelpDesk please? We’ll get back to you very soon.
Nice theme. Might be interested in purchasing. Is there any way to turn off the scrolling effects/animation?
Hello Jamie !
We’re glad for your interest in our theme, and thanks for that.
Now, regarding your question, there is no particular option for that, but you can perform some modifications in the JS files of the theme. I’d also recommend you to build a child theme containing the modifications, in order not to lose them with each update.
Here’s an useful article regarding Child Themes.
I hope my answer’s been helpful. If you’ve got though any other questions don’t hesitate to contact us either here or on our HelpDesk.
Thanks, and good luck with the purchasing,
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Why buy with Envato
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.