pixelgrade

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440 comments found.

aatishb

aatishb Purchased

Hi there. I’m trying to disable the ‘sticky header’ as many of my users find this feature annoying. I followed the instructions provided on this link:

http://themeforest.net/item/heap-a-snappy-responsive-wordpress-blog-theme/7422943/comments?page=14&filter=all#comment_8557487

However, this doesn’t work for me at all page widths. Specifically, when I apply this custom CSS to disable the sticky header, I also find that the title on my blog posts is not visible when the page is viewed on a small width (e.g. on mobile screens, or on desktop in a thin window). So my question is: how can I disable the sticky header, while still being able to view the post title on all screen widths?

Thanks, Aatish

alex-sava

alex-sava Author Team

Hey,

The snippet is perfectly working on my side. Have you inserted it in Appearance ? Customize ? CSS Editor?

For the rest of the issues, can you please open a new ticket? I will need to take a closer look in order to find the issue.

Have a great day! :)

- Alex

aatishb

aatishb Purchased

Thanks, I opened a ticket, which fixed the issue. Cheers! Aatish

alex-sava

alex-sava Author Team

Glad to hear that! :)

- Alex

Cavide

Cavide Purchased

Hi,

I would like to change text color. Where can i change it?

alex-sava

alex-sava Author Team

Hey,

You can change the text color from Appearance -> Customize -> Colors -> Text Color.

PS: Make sure that you have the Customify plugin installed and activated.

Have a productive Monday! _

— Alex

fanluna

fanluna Purchased

Will the theme be compartable all features of WP 4.4 version?

Hi,

Wordpress 4.4 doesn’t come with a lot of major changes accessible to the regular user, most of them being under the hood.

We’ve tested Heap on the new version of Wordpress and I can confirm that there were no issues found so far, therefore I think it is safe to upgrade.

Robert

fanluna

fanluna Purchased

really? how about responsive images which can reduce time speed? you need to change it and make comparable with 4.4.it’s a major change Robert!!!!!!!!!!!

Is it possible to place the post titles before the image in standard blog posts?

Hi there,

Unfortunately, this is not possible via CSS code, but I believe it can be done by modifying the post template directly if you go in theme-partials/post-templates/single-content/header.php at line 10 and just move it down to line 20.

Thanks,
Robert

Hi is it possible to override the styling on the widget titles in the sidebar. I would need some custom CSS to place into the theme options, something like…

.widget_title { text-transform: none }

I want to remove the uppercase from these widget titles. Cheers – Your theme is great!

Hi there,

Thank you for the kind words! :-)

Sure, I believe you can override the default styling using the !important rule. So it would be something like this:

.widget_title { text-transform: none !important; }

Thanks,
Robert

frse

frse Purchased

Hi, I have problem with customify plugin. I don’t see Customify in Setting. When I try to go here: Settings-> Customify -> ... I don’t have permission to this place. I have WP4.4 and Heap 1.7.0.

Best regards, Piotr

Hi there,

I’m sorry to see you’re having some problems, but could you open a ticket on our HelpDesk so we can discuss more there?

Thanks,
Robert

Cavide

Cavide Purchased

Hi,

I want to change the size of the photo at the top of content.

How can I do this?

Thanks

Hey,

Can you open a ticket on our HelpDesk so we can discuss more there please?

Cheers,
Robert

fanluna

fanluna Purchased

when I have many videos on category page and seems like it’s loading slowly and it breaks the layout. probably that’s why on your demo there is only 2 example right? how to resolve?

(you dont answer and close my tickets on your helpdesk, for the record I am going to ask only here}

Hello,

We simply output the video players embed codes for each post — unfortunately we’re not having the power to control each provider (eg YouTube, Vimeo) performance when multiple video players are on the same page. For a better performance I suggest you to put the videos in the content and use a Featured Image on the archives.

For the records: Considering your language and the attitude towards our constant efforts to answer your high amount of questions (over 50 questions through comments and over 35 tickets on our HelpDesk), even if most of them were outside of our Support Policy, it’s not reasonable to continue our partnership anymore. You’re free to ask Envato for a refund, if that will make you pleased. Have a great day and thanks for trying though!

Regards,
— George

fanluna

fanluna Purchased

version 7 is exist of PHP and everydody tells it’s fast and great. will you update the theme?

(you dont answer and close my tickets on your helpdesk, for the record I am going to ask only here}

Heap should run well on a PHP 7 configured server. But you should always take a backup before migration.

fanluna

fanluna Purchased

when you will update it for 4.4. please dont tell this update isnt important. responsive image is important for SEO

(you dont answer and close my tickets on your helpdesk, for the record I am going to ask only here}

Hey! We will post a message here when the theme will be ready for 4.4 (from our tests — we didn’t found any issues yet).

AimWi

AimWi Purchased

Hi! How to disable sticky menu? Thanks in advance! ;)

Hey!

Currently, there’s no out of the box option to completely disable the sticky menu. However, you can partially do that by hiding the menu bar when scrolling. To do that, you just need to uncheck this option on Apperance > Customize > Layout Elements > Header.

Thanks,
Alin

bew92

bew92 Purchased

Hi,

I’m looking at the demo site right now on my tablet and the picture of each post on the home page seems to be a bit pixelated. Is this because of the resolution of the image that was uploaded? Can it be fixed?

Thanks

Hey,

The images shouldn’t be pixelated. In order to investigate the situation on your side, can you please open a ticket on our HelpDesk?

Thanks,
Alin

Hi

Can your theme be adjusted out of the box so the

1) Logo is on the left hand side? 2) The main menu sits underneath the logo and is across the fill width of the page?

Like this: http://screencast.com/t/fDjNDJzzD5AX

Many thanks

Hey,

Thanks for your interest! There’s no built-in option do to that, but using some small snippets you can achieve something like that.

Thanks,
Alin

i have open ticket for more than 24 hours, am waiting for your reply

ticket id: #26913

Hi!

I replied to tour ticket yesterday, did you get my message?

Alin

Hello, is there a way I can set the logo on the left and the social icons next to the search bar? Thks!

Hey!

There’s no option for that, you need to make some custom work in order to achieve it.

I noticed your support period expired. If you need further support, you can renew it at any time.

Thanks,
Alin

hi, there is no more updates for this theme?

Hey!

We’re planning an update soon! Are you looking for something specific?

Also, I noticed your support period expired. If you need further support, you can renew it here.

Thank you,
Alin

Hello, Pre-buying question :) Is posts in the homepage can be equal in size of featured photo. for example, all posts in the homepage be like 500px x 300px ?

alin-clamba

alin-clamba Author Team

Hi!

This has been asked several times, you may find useful information using the search function. For example, please check out this reply and let me know if it helped.

Thanks,
— Alin

Can i add a background image in the header ?

alin-clamba

alin-clamba Author Team

Hey!

There is no out of the box option for adding header images, sorry.

Alin

leemarr

leemarr Purchased

alin-clamba AUTHOR TEAM
about 1 month ago Flag
Hey!

We’re planning an update soon! Are you looking for something specific?

how far are you into the update …

is it still in planning stage or are you further along ...

for starters i’d like to see a:

1. better gallery post

2. better header/navigation

3. full width post

alin-clamba

alin-clamba Author Team

Hi!

To be honest, we’re still in the planning stage with this, but concerning the features you’re looking for, please check out our Comunity Forum where users can make feature requests and if you can post yours there too.

Thanks,
— Alin

I’m interested in buying your theme but I wonder if it runs on version 4.5.1 of wordpress?

Hey! Thanks for your interest!

We didn’t WP 4.5.1 related issues so far. However, we’re planning to release an update in the near future so if there will be compatibility issues we’ll fix them.

Thanks,
Alin

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