179 comments found

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years

Hello, How do you remove the “featured image” picture that shows up on pages whenever I put a picture in the page. It duplicates the picture. It shows the small one that i want then it shows it again larger on top. I want to disable that I only want the small image that I put in to show.

themebazaar

@famuyide4,

Please share the link where you are getting this issue.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I’ve purchased this template and recently got a link to download the update. May I ask what the update entails? That is different from the one i purchased 2 months ago?

themebazaar

@rickieakins,

Theme options were not working in backend because of js/jquery conflict. those issues are fixed in latest version.

If you have made any changes in you existing version then please take a backup first and replace the files.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

HI, contact page is not working. http://www.aprenderaser.com/contacto/

Default-user

Im trying to contact you via support but nobody is answering. Its been a month already…

themebazaar

@Charlysteiger

You need to build your contact form at Appearance > theme options > Contact Settings and at bottom of the page, add fields you required in contact form.

Thanks

Default-user

Yes, I already did it. But is not working. But is displayed like this http://www.aprenderaser.com/contacto/ and the “form field” at contact settings appear as “NULL”

themebazaar

@Charlysteiger,

You are using the oldest version of this theme v1.0, the latest version is v1.6. Please download and update the latest version of this theme. It’ll fix all the bugs you are facing.

Thanks

Default-user

Thanks. where do i download v1.6 and how to i upload it to my page?

themebazaar

You can download latest version from download tab of your account. Take backup of your existing theme and replace the new theme files.

Thanks

Default-user

i have uninstall old version and install new one?

But i will loose all the changes i did in the editor?

themebazaar

@Charlysteiger,

You just rename the existing theme directory with something else and paste the new theme there.

Default-user

okey, but what will happen to the changes i payed for? will they remain?

themebazaar

@Charlysteiger,

If you have made changes in your theme then we don’t recommend you to update files at your own. You should hire developer to merge the files. If you want us to provide you services please contact us at http://support.extracoding.com

Thanks

Default-user

okey, but nobody answers my messeges at http://support.extracoding.com, i already have an account with the mail francisco.arias@dispersoworks.com

Default-user

And i don´t think is fair, you are i payed you for changes, and now i should pay you again for the upgrade??

Default-user

Hi, can you upgrade my theme without loosing the changes a payed for? thanks

themebazaar

@Charlysteiger,

Sorry for not response. Actually you submitted your tickets to our old support system. We have transferred to new Ticket system. Please submit your tickets to our new system.

Thansk a lot

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

@themebazaar

I have purchased this theme and emailed you questions pertaining to the theme. We can not get the calendar to work, and are incredibly frustrated with your response time to our attempts at communication.

Instead of providing us with support, you simply say “give me ftp and host access” - which is completely unacceptable. I expect a resolution to the issues we have voiced to you TODAY, or a full refund. Either of which I will be completely happy with at this point. Lesson learned, read the item comments prior to purchasing from anyone.

themebazaar

@lovelypixels,

We are really very sorry to hear from. we just required wp-admin or ftp because things are working at our end properly. We need to diagnose the issue at your end. And you are the first who has highlighted this issues that’s we don’t have its resolution right now.

Please provide at least wp-admin info to diagnose the issue, we’ll let you about resolution through email.

Thanks

Default-user

So you ask us to give you FTP access, and in Email you say “OK! We are working on this issue and the update of this theme we will fix this issue in our next update.”

Which is it? Am I missing something in the instructions you are providing, OR is there an issue with the theme that you need to fix and provide an update for? Please advise asap.

themebazaar

@lovelypixels,

The theme you have downloaded is what we are provided in demo. Everything is working well in the demo.

We need to diagnose that what is the issue on your website. If the issue in our theme then we’ll surely fix this issue and update it in next version as well. If issue is because of plugins you have installed on your website then you need to deactivate the plugins.

Sorry for inconvenience.

Thanks

themebazaar

@lovelypixels,

We are unable to find our theme on your website. You have sent us the following link which is showing that you are using different theme instead of heavenscorner theme.

http://www.hbaofwashingtoncounty.org/hbawc2014/

Please either send us the right link where you are actually installed heavenscorner.

Thanks

Default-user

@themebazarr

We customized the template, which is why it doesnt look exactly like the template you sell. All of the widgets and functionalities are the same, just laid out differently and added to.

We are having major problems (still) and have been talking with David Wilkinson—this whole process of your support for the simple questions we have, has been completely unprofessional.

As it stands, we are waiting on a response from you guys on:

1.The events calendar/ticker – when we take out your dummy text and publish actual events, scheduled out for months in advance, it breaks every page that the event ticker is present on.

2. The blog, if we import the dummy data, the loop works fine. On the custom template, it doesnt work. Is there a setting somewhere that needs to be set?

themebazaar

@lovelypixels,

We are really apologies for your in-convenience, but we’re unable to provide support for your customized theme. We’ve tested in detail and found that you’re working with another theme ( HBAWC-2 ) and you’re using just some of our theme features from widgets section, there might be a some jquery conflicts with your customized theme.

Default-user

@themebazaar

The theme is your theme. We have simply customized it so that it is not an exact replica of your theme. The whole point of a template is for us to be able to customize it, right?

jQuery has absolutely nothing to do with what is going on in the Events. If you notice, it only happens on the one Event. All the others are in the future and work fine. If I had to guess, without going through every line of code in the theme, the PHP is messed up somewhere dealing with handling Events.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I dont understand how this theme works ! Can you tell me where i find a description ? Thank you very much :)

themebazaar

@jaybower ,

The documentation is attached with the package of this theme.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • South Africa

The calendar is seriously flawed! Entering dates and times does not save the time correctly…Not impressed.

themebazaar

@paulawol,

Please submit your ticket at http://support.extracoding.com with wp-admin info.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I want to know if is possible to remove the content of slider in homepage. i want to use just image with prev and next button… how i can do it? thank you

themebazaar

@jovemadventistacv,

This feature is not built-in in the theme, it requires customization. Please submit your ticket at http://support.extracoding.com with your requirement.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Events is not showing up on the Menus page as an option to add to menu items. Any help?

themebazaar

@lovelypixels,

Please enable the events from the screen in the menu section.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello – Contacted you guys about a month ago. Issues still are not fixed as no one provided any support. Please see below and address the issues as soon as possible.

1. The calendar page (News & Events page in demo) does not show the same way as in the demo. It acts like it is not grabbing the right taxonomy and just using the single.php file.

2. There are several items missing from the Appearance > Menu Admin Config such as Events, Locations, etc. All that shows is Sermons.

3. The Blog is not working like the demo either.

Please advise on these issues as this site has a tight timeline schedule and it seems as though the theme is incomplete.

themebazaar

@lovelypixels,

We are really very sorry to see you posting comments like that. We required some information in the ticket to be able to diagnose the issues you have highlighted here. Please provide the requested information.

Thanks

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

I purchased this theme over a year ago and when I came across glitches I was unable to get the support needed. I am in the process of switching themes and in the course searching in my eyes this theme is the best. What I need to know before repurchasing your theme is if support will be accessible to answer questions in a timely manner and that this theme has be updated.

themebazaar

@Ctucker310 ,

I am really very sorry to know about your past experience. We have tested the theme and its bug free. If you still find any issue, you can contact us at http://support.extracoding.com where dedicated support team will assist you. Support is available during working days Monday to Friday.

Thanks

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • United States

do you have a HTML version of this one?

themebazaar

@hasokeric,

Yes, we have its HTML. Please submit your ticket at http://support.extracoding.com

  • Exclusive Author
  • United Kingdom
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

just purchased this theme.

i would to have my own content in the homepage without change the existing sidebar and widget ???? why i cant do that ?

need ur support. asap.

themebazaar

@gap_sahaja,

You can either show blog posts page with existing sidebar. Right now there is no option to add you custom content on homepage. Please contact us at http://support.extracoding.com , if you want to customize your homepage.

Thanks

gap_sahaja

thank you for your reply.

in case i want to modify the css where i can edit it?

i noticed this css class but cant find in the style.css.

themebazaar

@gap_sahaja,

There are more files in css directory ( e.g. brown.css, fancybox.css, fullcalendar.css etc )

  • Exclusive Author
  • United Kingdom
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

thx for the feedback for past issues.

however i accidentally remove the event page from my main menu.. how to brings it back ? the event page with the list n calendar view ?How to select a page to display events?

gap_sahaja

solve the problem already thanks.

dashboard > appearance > menu > location > select any of location > finish

but first must enable the LOCATION in the “Screen Options”

  • Exclusive Author
  • United Kingdom
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

hello. im having the problem with my countdown widget. the timing shown 00 Days 00 Hours 00 Minutes 00 Seconds. the countdown are not counting the event day ?

any ideas ?

themebazaar

Please submit your ticket at http://support.extracoding.com with wp-admin info. Our team is available to assist you.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi, am interested in purchasing this theme, can your theme function well on wordpress version 3.71.

How flexible is it to rearrange the homepage, i will not be interested in the donor aspect of the homepage. Can i take it out without much complications?

themebazaar

Thanks for your interest. Sure! Our theme is compatible with 3.7 and with onwards wordpress versions. Yes the home page is flexible by theme options widgets so you can remove donor widget easily in wordpress widgets section for the home page.

Thank You

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
jadour Purchased

Hi, I am attempting to change the color of the border behind the navigation. Are there any options for this?

themebazaar

This is not the border of navigation, this a background image for header section you can edit this image in style.css on line number 327 under class ”.header .topheader”

Thank You

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
  • Referred between 1 and 9 users
ballyhoo Purchased

can i add featured image to an event?

themebazaar

No you can not add featured image for event template.

Thank you

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Impressive looking templates.
However, the many negative reviews suggests the template needs to be updated to settle these pressing issues. When will an updated and responsive version be available?
Also, I hope there will be more flexibility in the purchasers’ ability to edit and customize the theme to a look and feel that works with our organizations… most of us don’t want our sites to look the same as others.
Thanks.

themebazaar

Thanks for your interest! Our team is working on its update with responsive version it can take couple of days to update.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Youtube videos areent showing and google api not in general settings

themebazaar

Please submit your ticket at http://support.extracoding.com our support team will provide you better support.

Thanks

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