This author is away and may not respond to support questions until they return in about 1 month.

58 comments found

Hi there,

How do you add some text below the main navigation menu in the top right hand corner?

Thanks,

Nick

Hi,

I think the top bar will work nicely for this.

How do i align the text to appear on the right?

Thanks,

Nick

Live preview is broken. :(

PixenMedia

We are just experimenting some hosting issues, please try again later. Thanks :)

Hello,

The live preview is down – I was just trying to show to a client but have now had to go with another theme as they were unable to see the site – if your hosting keeps going down it might be useful to have a list of existing websites that use your theme so at least people can get an idea.

PixenMedia

Ok, I’ll get in touch again with my hosting provider, thank you for notice that!

bradclarkuk

Down again? maybe perhaps use a different host?

PixenMedia

demo version is back alive and a package update is ready for download ;)

Hi Mattia,

Do you know when the demo will be up and running again?

Like bradclarkuk, I wish to purchase the theme but would like to show the demo to a client first.

Cheers, Damien

Default-user

Hi Mattia, do you have any idea when the demo will be back online? Also, does the theme download still work (ie can I purchase still without the demo)? Thanks, Damien,

PixenMedia

Demo is back online and version update 1.0.2 is available for download!

Default-user

Fantastic. Thanks Mattia!

I’ve downloaded, installed, and activated the Mav Shortcuts plugin into my local wordpress install, but the plugin menu doesn’t show up in the page visual editor.

PixenMedia

Hello! I just replied to you about your first support request via email, please continue to get in touch with me in the same way :) Thank you!

Default-user

Thanks, I replied to that email with the question above.

hi, is this theme retina ready?

PixenMedia

Not yet, but it will!

Love this theme. Works great!

I have two questions. The Mav Shortcuts doesn’t appear on the WIZIWG. What is the fix for this? Second, I am having trouble creating a homepage. I imported your xml which worked fine at first, but now it appears to be broken. Everything from the portfolio-home section down to the footer are missing. Front Page

PixenMedia

Hello! The new Customer Support is now live! Please ask your question here http://pixen.ticksy.com :)

Hello,

Just before the purchase.

Does it work with SEO Yoast without problem?

And visual composer maybe?

Many thanks in advance.

PixenMedia

Hello, the theme has been tested with a lot of plugins, any of them works fine, SEO Yoast included. And also page builder plugins ;)

Hello,

I opened a ticket on your support site a couple of days ago (http://pixen.ticksy.com/ticket/271835) and just need to know how to get the masonry blog option to display properly as it doesn’t seem to work on our site installation.

Many Thanks,

Brad

PixenMedia

You just got the answer, sorry, different time zones. Don’t worry, there’s no fix, you just need to use properly the page templates. See you in the support!

jlugten Purchased

Fatal error: Call to undefined function framework_project_label() in /public/sites/www.domainname.com/wp-content/themes/henix/single-project.php on line 87

I commented rule 87 so the problem was solved. After this there were no publishing info above the article to be shown. Could this be fixed? Thank you!

PixenMedia

Hello! Support work via support system only at pixen.ticksy.com If you need help please open a ticket in the right place. Thank you!

b0unty Purchased

Is this WP 4.0 ready?

Theme looks good!

Can I paste Issuu-code in portfolio? So a portfolio item shows a Issuu publication in stead of jpg or video.

The embedded code looks like this: <iframe src=”//e.issuu.com/embed.html#2292957/1582148” height=”422” width=”650” allowfullscreen=”” frameborder=”0”></iframe>

Default-user

Still no answer in 5 days?! Then I’ll look for another theme.

b0unty Purchased

Hello, I sent you a message to your support.

fpride Purchased

Hi. I submitted a help ticket on the support website, but wanted to follow-up here. Having trouble getting the homepage to show the quote, portfolio, custom section, and blog.

PixenMedia

Hello! Support works via ticket system only, we don’t follow support request here. We replied to you, please follow the ticket at http://pixen.ticksy.com/ Thanks!

Default-user
fpride Purchased

Thanks. I just responded to the ticket. Is this also the case with Fency?

fpride Purchased

Is the new package ready yet?

PixenMedia

Yep! You should have received the notification.

Hi,

I just purchased your theme and I can’t log a ticket on your support system, it indicates that the code is not correct – copy & pasted 3 times to be sure.

Please advise how I can contact you.

Thanks,

PixenMedia

Hello! I apologise for the late reply, I’m about to review your ticket right now. Thank you

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