An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by RubenBristian

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from RubenBristian:

Support is offered only via Ticksy! Please head over there to read the entire terms!

There are two main ideas behind support:

  1. Support is only given during 9-5 (GMT), Mon – Fri.
  2. Support is only given for bugs & issues with the theme. Custom requests are not fulfilled.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.