Support for Hexagonal – Clean Multipurpose Responsive Website

An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, AVAThemes, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from AVAThemes:

Our Knowledgebase has all the information you need to get started as a buyer of our themes. The Knowledgebase Center has tons of videos, tutorials and demos available to help you with your theme.

If you did not manage to find the answer in documentation and still require assistance, please contact us directly via support ticket.

Once you submit your Support Case you will receive an email notification, which includes your Support Case reference number and the approximate length of time it will take us to contact you in regards to your Support Case. Please save this email for your reference.

Support for our items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Support for third party software and plug-ins
  • Customization and installation services
Go to item support

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.