An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, imithemes, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from imithemes:
We back up our themes & templates with 100% free support. We have a support forum set up for our users. Please visit our forum and create a free account with your purchase code then post a question in the forum, we will be right with you! Support questions are answered within 24-48 hours Monday-Friday. Questions in the comment section on Themeforest may be overlooked so please use the support forum, its easier to use, searchable and other users can help and be helped.
Please Note: Support is limited to questions regarding the theme’s features or problems with the theme. We are not able to provide support for code customizations or third-party plugins.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.