An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
What plugin do you recommend for…?
- Contact Form: Contact Form 7
(available here: http://wordpress.org/plugins/contact-form-7/)
- Thumbnail resizing: Regenerate Thumbnails
(available here: http://wordpress.org/plugins/regenerate-thumbnails/)
- SEO: Yoast Wordpress SEO Plugin
(available here: http://wordpress.org/plugins/wordpress-seo/)
How do I resize my thumbnails to fit the image sizes in Hickory?
We recommend running the Regenerate Thumbnails plugin.
You can find it here: http://wordpress.org/plugins/regenerate-thumbnails/
How do I change the homepage layout of my theme?
You can change this by going to Hickory Options > Homepage Options > Homepage Layout > Choose your preferred layout.
How do I adjust the number of posts per page?
You can do this by going to Settings > Reading and adjusting the post options here.
How do I make my theme look like the demo site?
We have a video tutorial in Hickory’s documentation showing how to setup the homepage as well as loads of other useful things!
How do I widgetize and customize the homepage?
There is a tutorial of how to accomplish this included in Hickory’s documentation.
Otherwise, it’s quite simple:
You go to Hickory Options > Homepage Options > Choose “Widgetized Homepage Layout”. Next, go to Appearance > Widgets > Drag & drop the widgets you’d like into the Main Widget Area. And voila!
I love Hickory though I’d like to have something specially altered—do you do custom work?
Although we sincerely wish we could help everyone, we’re unfortunately unable to do custom work at this time. If you’d like Hickory’s coding tweaked or additional features added, we highly recommend connecting with one of the talented freelancers over http://www.microlancer.com.
Do you have a support site?
We’re currently working on getting a support site dedicated solely to Solo Pine Designs up and running. The support site will feature a Forum and a Knowledge Base, chock-full of tutorials and helpful FAQ’s. In the meantime, we’re more than happy to answer questions via Hickory’s comment section and the contact form via our profile page.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.