An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by damojo

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from damojo:

Support for ThemePunch, Damojo and Thunderbuddies Products include

  • Responding to presale questions and feature suggestions in the item comments
  • Providing updates to fix bugs, add new features and ensuring compatibility with new software versions
  • Please use our dedicated support channels for
    • Problems with a specific feature of an item
    • Reporting a bug

Our product support does not include

  • Customization beyond the capabilities of the item
  • Installation of the item (All of our items include installation instructions in the documentation)
  • Fixing bugs caused by third party plugins or themes that don’t stick to WordPress standards

Frequently Asked Questions

How to make portfolio teaser thumbnails open a lightbox?

For each portfolio item you need to adjust the link and add your large image url or video (see e.g: page_full “Pretty Photo Gallery With Images”)
<a data-text="" class="hovering" href="URL OR RELATIVE PATH TO LARGE IMAGE" data-rel="prettyPhoto[folio]" title="Just a caption text"> ...

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.