93 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi,

I wanted to rename the modules file and change it from Magentothem to something else.

can you please help me sort this out?

Plaza-Themes
Hello,

You can change it but it depend multiple files. You rename it you must change more files.

Kind regards,
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Thanks for your reply but i need to know more details.

I don’t want to rename each module but I want to rename the folder “Magentothem” under app/code/local

Your prompt response will be highly appreciated.

Plaza-Themes
Hi,

You can’t rename it because it affect more files.

Kind regards
  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

I have the same problem as this person.

“hello we are unable to install the theme properly, we have launched the store theme using quick start installer & the database provided by you using import, now we are having page not found error when we click any link other then the homepage button on the header…please see and check the link below for the problem. http://ccicricket.com/ambisports/

please let us know what we have to do…we never faced such problems before with other themes

How do I fix this?

Plaza-Themes
Hi,

If you install new website. you import database then upload “ma_hightech_quickstart” package to your server then unzip > move all folder and file in “ma_hightech_quickstart” folder to your root server > you install. If you can’t fix it, you can provide your server information. we will install it for you.

Best regards,
  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

The database files in the download package are corrupted. Both the zip and unzipped version. What is the best email address where you can be reached?

Plaza-Themes
Hi,

You can redownload the package file. It is working very well.

Best regards,
  • Has been a member for 2-3 years

Just purchased the theme on April 24th. Made upgrade to 1.6.2 and installed the theme. Smooth install and great theme but there are a few problems with the header blocks (some of them, My Cart, Shop By, Compare) that could be caused by my old install. Could you please have a look and give me a hint on how to fix that. Here are a few links where you can look and have an idea of what is going on: deal4u.ro deal4u.ro/cerneala the checkout page doesn’t look right too. Thanks a lot.

Plaza-Themes
Hello,

We have checked your website but we don’t find problem. You can tell us more this problem.

Best regards,
Default-user

this is because I have fixed most of them myself. most of them were because of the upgrade; old files hanging on and interfering. nevertheless, there are a few bugs left. for example: the cart on the left sidebar it’s not as it should be and tag list page is also out of order, even on your demo page.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • United States
wiltwyck Purchased

I can’t get the New Product extension to work properly. I’ve set the New from Date to 1/1/2012 and the New To Date to 12/31/2022 – and it won’t show any products – just “There are no products matching the selection.”

Please help!

Plaza-Themes
Hi,

You can re-index all data ( admin > system > Index Management). If you can’t fix it you can contact us. We will help you

Best regards,
  • Bought between 100 and 499 items
  • Europe
  • Exclusive Author
  • Has been a member for 3-4 years
trivoit Purchased

Hey Guys,

i send you the Login and ftp and Sql of my Server. Please help me to install it. Thank you!

Plaza-Themes
Hi,

We have installed it for you. You can check your website.

Best regards, PlazaThemes Team
  • Bought between 100 and 499 items
  • Europe
  • Exclusive Author
  • Has been a member for 3-4 years
trivoit Purchased

Thanks for Support now is the following Problem: SQLSTATE [23000]: Integrity constraint violation: 1062 Duplicate entry ‘7-1’ for key ‘UNQ_CATALOGINVENTORY_STOCK_ITEM_PRODUCT_ID_STOCK_ID’

Plaza-Themes
Hi,

Where does position you get this error. You can contact http://www.plazathemes.com/contacts/

Kind regards
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Mexico
netors Purchased

Hello, I just purchased your theme, I’m stuck on: III . Install Extensions and Configuration

I uploaded the files and after clearing the cache i see the Magentothem tab, but when I try to click on any of the options, I get a

404 Error

Page not found.

Any ideas why this is happening?’

UPDATE : I deleted the cache, cookies and reindexed, logged out and then back in and it worked =) thanks!!

Plaza-Themes
Hello netors,

You need logout and back login admin panel. This error occurs by permission of magento.

Best regards,
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Mexico
netors Purchased

I was able to fully install the theme, however, I do not know how to add tabs or how to make the categories show on the left sidebar, I’ve added products and categories in the backend, I am able to show featured products by setting the featured option in product details on the back-end, but not the tabs nor categories.. where can I set that?’

Plaza-Themes
Hello netors,

You login admin > catalog > manage categories > then add categories. You must add sub categories in root category. If you don’t find this error you can contact with we will help you: http://www.plazathemes.com/contacts/

Kind regards,
Default-user
netors Purchased

thank you I did not had them as sub categories of the default root category.., i see they appear on the categories box and tabs.., what about the new products?’ I can not make products appear there..

Default-user
netors Purchased

also, after I click a category, the products are not being listed, they only show when I search for them

Plaza-Themes

can you provide admin account we will help you check it

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
Yuma Purchased

Hello I have one question about accordion menu. when you click on one of the categories all of the subcategories and sub-subcategories opens. i need to make it so each category and subcategory opens separately from each other because i will have hundreds of subcategories. can you help please!!!

Plaza-Themes
Hi Yuma,

This extension show all sub category when you click parent category.

Kind regards, Plazathemes
  • Has been a member for 2-3 years

hello , the theme is great , but i want the review below in the product page (Product Description ) Thanks !!!

Plaza-Themes
Hi,

Thank for your interested.
we can do it for you free.

Kind regards, Plazathemes
  • Has been a member for 2-3 years

thank you magentothem , my email address tonylee5566@yahoo.com

Plaza-Themes

please, you can check your email

  • Has been a member for 2-3 years

hi. just want to ask does this theme supports multi language and multi currency? thanks.

Plaza-Themes
Hello,

Our themes support multiple language and currency. If you have any question you can contact via http://www.plazathemes.com/contacts we will help you

Kind regards, Plazathemes
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Romania

Hello

I have a few questions regarind it. This cart can have these features:?

1. Easy adding products with many images. One main image and others (5 images) as a mini gallery

2. Top 10 products sold by the store (this feature to be edited by the webmaster – yes you may say that this is not correct but we want to influience the sales editing the top ten).

3. Similar products. Who puchased the produc X also purchased the produc Y and Z

4. Products tag

5. Product description

6. Other product features. Like: T-shirt with different colours, sizes, cotton or sintetic, etc

7. Changind the product colour with simple click on the palette with other colours

8. SEO firendly

9. A product to be a part of at least two categories

10. NEXT and PREVIOUS product navigation buttons when visualise a product.

11. recent visualised products

12.Side bar filtering products (example: price range, colours, or other feature)

13. First page product listing

14. Discounts on first page

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I Have a problem during installation of theme. I’m sorry for the question, but I can’t resolve this step:

Step 4: Create CMS pages and CMS static blocks in Magento backend. Copy/paste from source files inside in content folder: /content/Home Page/ /content/Static Block/

not know What should I do. help me please Thanks for the responses

Plaza-Themes
hello,

You can provide URL of your website. We will check it for you. support@plazathemes.com

kind regards
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Also, I have cleaned the cash, reindexed, but when I click a product or a category I get an error:

Not Found. The requested URL /magento/lorem-ipsum-dolor-sit-amet.html was not found on this server. NOT FOUND

please help me. Thanks

Plaza-Themes
hello,

You need check .htaccess file. We think you have problem with .htaccess file

Kind regards,
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

At time I’m working in localhost. I prefer to work locally before publishing on the web. Thanks

Plaza-Themes
hi,

You uploaded missing .htaccess file on your server. You can provide URL of your website and FTP account via support@plazathemes.com. We will check and fix it for you.

Kind regards,
  • Bought between 100 and 499 items
  • Europe
  • Exclusive Author
  • Has been a member for 3-4 years
trivoit Purchased

NICE SUPPORT ! NICE THEME ! THANK YOU FOR EVERYTHING !

Plaza-Themes

Thank you so much !

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
tuisti Purchased

hello, im having a strange issue. im using magento 1.6.1.0. the issue is that all products are active in the featured products slider no matter if the featured attribute is set to yes or no in the product, its just ignoring the attribute. is there any fix for this bug? can anyone help me with this? i just want some of the products to be visible in the featured product slider. thanks.

Plaza-Themes
Hi,

You can provide URL of your website via support@plazathemes.com. We will check it for you.

regards,
Default-user
tuisti Purchased

i replied an email i received from yoosolution@gmail.com, and i gave the access details. is that okay for you to look into it? thanks.

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