352 comments found

Hi There,

I had a couple of pre-purchase questions.

1. Is it possible to have different setups for the homepage within this theme? Or is there always 1 standard setup being the one in the demo?

2. Is it possible within the portfolio, to have the images link to external websites?

3. Is it possible on the homepage to have the images link to external websites?

I see that Envato indicates you might be away for this week, but I would like to know how the support is arranged for this theme.

Are there tutorial video’s? Is there documentation? Do you have screenshots of the backend regarding the theme options? What if I have a problem with the theme, what can I expect looking at support?

Thank you very much for answering my questions.

Regards,

Richard.

explora

Hi!

1. You can create your own homepage grids! 2. No. 3. Yes you can do that.

You will find the documentation included with the theme, there you have all the instructions you need to set up your theme.

We will be back from vacations next Monday.

About support:

  • Support for my items includes: – Responding to questions or problems regarding the item and its features – Fixing bugs and reported issues – Providing updates to ensure compatibility with new software versions
  • Item support does not include: – Customization and installation services – Support for third party software and plug-ins

Kind regards, Sebastian

SocialPepper

Hi There, thank you very much for answering my questions! I hope you will enjoy your holiday! Eventhough it is not possible for the portfolio to link to external websites, maybe it is possible to add a link in the text widget on the left that appears when you open a portfolio? In other words: can you add HTML in that widget or is that only plain text?

Regards,

Richard

explora

Hi!

Sure you can have HTML there!

Regards, Sebastian

webhappy Purchased

Hi there, thanks for a great theme. Would you guys be able to look at my website:

http://happy-creative.happytesting.co.uk/?page_id=80

There is something wrong with the contact page, i am unable to add any content to it and there should be the demo content anyway…

Thanks

Regards

explora

Hi!

Please make sure you follow the instructions on page 11 of the documentation.

If you still have trouble setting up your contact page, please open a ticket in http://help.explora.com.uy/ and include your site’s login data so we can have a look and see what is wrong.

Regards, Sebastian

Default-user
webhappy Purchased

Thanks a million :)

OK, I left a message on your site using the form – nothing. Tried to contact you here leaving a message – nothing. Sorry, but this is just awful, no response whatsoever. Kind of puts you in a not-so-great light :(

explora

Hello,

We have a support system where you should open a ticket: http://help.explora.com.uy/. Also, we just got back from our vacations so we appreciate your patience while we catch up. We always try to respond within the day, but I hope you can understand we have a many tickets accumulated at the moment so the response may take a bit longer this time.

Kind regards, Sebastian

Default-user

opened a ticket 4 weeks ago, left you a message here 1 weeks ago – nothing

explora

That’s strange… We just finished catching up with the support tickets and the oldest unresolved one is less than a day old.

Do you have the ticket ID?

In case you don’t, could you please open a new ticket?

We apologise for the inconveniences.

Regards, Sebastian

mecho24 Purchased

Hey ,

I write you 1 week ago and I still don’t have answer on my questions. Please look at my site

http://bitolapromo.com/adreventura/

I have a lot of troubles with the theme , the blog is not working now and I can seems to find what is the problem .

http://bitolapromo.com/adreventura/blog/ – but i think the problem are the posts because i can not open even 1 post

Looking forward to your replay

Best Regards Mende

explora

Hello Mende,

We have a Support system where you should open a ticket so we can help you. I don’t know which method you used to contact us but we were on vacations the last two weeks.

Please open a ticket in http://help.explora.com.uy/ and include your site’s login data to make the process faster.

Regards, Sebastian

Greetings,

I’m having some formatting issues with my shop. It looks like it might be the result of the theme not being updated to the recent version of WooCommerce. My dashboard is displaying “Your theme has bundled outdated copies of WooCommerce template files.”

Any idea when the them will be updated to be compatible with the current WooCommerce? One of the primary reasons I purchased this theme was because of the compatibility with WooCommerce, as was seen on the Demo.

Thanks, josh

explora

Hello Josh,

Can you please open a ticket in http://help.explora.com.uy/ and show us those formatting issues so we can have a look?

Regards, Sebastian

I thought I’d check this out again after months after I purchased it but I am still seeing a number of layout issues.

On the nexus 7, rotate a portfolio page to portrait and you see this

http://1drv.ms/1LuC1zO
explora

Noted. We will take a look. Thanks for your feedback! If you find any other issues please do not hesitate to contact us in our support system: http://help.explora.com.uy/ so we can fix it.

Regards, Sebastian

Hi guys

Dont know if youve updated this or not:

Can I somehow add a gif so it shows in the gallery on front page?

Can I add an embedded vimeo video so it shows in the gallery on frontpage?

Can I add a video in the slider?

Thanks P

explora

Hello,

Videos or gifs on the homepage are not supported at this moment I’m afraid. Slideshow effects can’t be changed.

About your last question, I’m not sure I understand it. If you mean if you can show more works at one portfolio item page, that’s not possible either I’m afraid.

Kind regards, Sebastian

Default-user

Hi

Thanks for quick reply!

Since there are some basic custom solutions that usually comes with a theme, and I cant see theme here, Ive got some more questions before purchase:

1. Is it possible to remove the slideshow on homepage/frontpage? 2. In a post, is it possible to remove the text area with date, camera location etc? 3. In post, is it possible to remove “View more of my projects”? 4. Can you open an image on homepage/frontpage in lightbox insted of going to a post? 5. On homepage/frontpage grid, can ther be featured images from pages here as well? Or is it only dedicated to posts? 6. On responsive layout the actual text in a post takes up 3/4 of the screen. Since its a photography theme this doesnt make much sense. Can I remove the text here or are there several options for showing photos in a post? 7. Images in posts on responsive is not possible to click on if you want to enlarge them?

Thats all :) Thanks in advance My best P

explora

Hi,

1. Sure, you can do that with some custom css. We can help with that. 2. That can also be achieved with a few lines of Custom CSS. 3. Yes. 4, 5, 6. Not an option in Hiker. You might be able to customise the theme to adjust it to your liking though. 7. On a portfolio item page, if you tap the image, you are redirected to the full-size image.

Regards, Sebastian

pdraude1 Purchased

Hi,

There’s one thing im having an issue with. The dropdown for the social media link isn’t showing the social media icon? what do i need to do to fix this.

Thanks

www.riverbendwhitetails.com

explora

Hi!

Do you mean the social links on your main menu? Right now I see that you have added a Facebook link. Do you mean there are others that are not showing up?

Please open a ticket in http://help.explora.com.uy/.

Kind regards, Sebastian

Hi Sebastian & Explora-Team!

First of all, I’ve tried opening a Ticket in your forum http://help.explora.com.uy. I can login, I can write the ticket, but when I click ‘Submit Ticket’ nothing happens. I’m not sure what’s up.

So let me try here..

I have been asked by some visitors on my website, if is possible to share individual images on social media and not the entire Page, as it happens, when you click the AddThis share-botton.

So now I was wondering, if it is possible to customize the Right-Click menu, so when you right-click on an individual image (both in Portfolio or Gallery) that you enable social sharing instead of the classic Right-Click Menu?

Looking forward to hearing from you.

Wishing you a beautiful day :)

Thanks again for your great support and theme!

-Metta

explora

Hi!

I think I already answered your questions in the ticket you created? Please let me know if we can help with anything else!

Cheers!

Hi there, loving the theme and so do my visitors! http://www.LovelessSociety.com.

My question is more in the backend. 1. What is the recommended image size for the front page slider? 2. When doing the home page blocks, I have trouble keeping them in order. They appear at the bottom, so when I move The newest one to the top, one from the top magically floats to the bottom. Is there a way new blocks can appear at the top, or at least not have the blocks go to such an odd location when moving around?

Other than that, this theme is running on all cylinders. Thanks for creating it!

Default-user

Forgot one thing. Is there a way to add a low opacity box behind the homepage slider text? Like how it is in the gallery?

explora

Hi!

Thanks for buying our theme :)

1. We use 1920×1080px pictures on our demo page, you can use that as a reference. 2. Do you mean you can’t sort the blocks? You should be able to sort them anyway you want by dragging and dropping them. If you are having trouble with this please open a ticket in our support system so we can see what’s going on.

Kind regards, Sebastian

Hi Sebastian, I tried to move the arrows at the bottom of the page, along the bar of related works…but I couldnt figured out how to do it, is it possible? Here is an example of what I mean

http://www.gt3themes.com/wordpress-themes/soho/ribbon-gallery/

Cheers, L.

Default-user

I’m talking about the portfolio page btw

explora

Hi!

That would require a considerable amount of customisation. Unfortunately we cannot help with that, but you can always hire a developer to do it for you. You can try at Envato Studio for example.

Kind regards, Sebastian

Is it possible to enable scrolling on the portfolio pages? At the moment the only way to navigate the images is to click and drag or click the button. This is very unintuitive on a desktop computer. Do you have plans to implement this in a future release if it is not possible now?

explora

Hi!

While we don’t agree that the current methods are unintuitive, we can definitely consider adding support for scrolling too. Right now it isn’t possible I’m afraid, we’ll try to add it to our next update :)

Kind regards, Sebastian

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