An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ThemeFuse

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ThemeFuse:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

Is the contact form working?

Yes we’ve integrated the contact form, all the PHP is there, all you need to do is input your email and you are good to go. Read the documentation for further details.

Are the property filters working?

No, this being a HTML theme the filters are not working. You’ll need to code that your self. These filters imply a data base integration and queries on that data base, which are made with PHP. The filters are working in our WordPress version of the theme.

Is this theme responsive?

Yes the theme supports multiple platforms, which makes the website look attractive on desktops, tablets, smartphones, and other mobile devices.

Do you offer support for this theme?

Yes, we offer support exclusively on our dedicated support forum. We will not offer support here in the comments. We want to keep all support in one place because in this way we will be able to help you faster and more efficient and the forum will be easier to follow by others that might have the same question or issue.

Dedicated Support Forum Link

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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