Discussion on HOPE - Responsive WordPress Charity Theme

119 comments found

Hi ,

Im also trying to get the site to look like the demo site and everything is just bezonkers. I sent you an email with my site info and login if you could do it for me I would appreciate it!

Default-user

Hi, I ended up deleting it. I figured it out. I am having 2 new problems. first the animated post or even doesnt move when i run my mouse over it…it just stays static. second for the life of me i cant get the sponsor carasel to work…its set to on and has all pictures of sponsors but doent show.

thanks again

Pulsar_Media

Send me an email at themesupport@pulsarmedia.ca and i will email you back with the HOPE child theme…it will fix the issues you are experiencing.

Thanks.

Default-user

sent you an email

gr8moe Purchased

So what is the real secret to ACTUALLY changing the fonts in this theme? Please provide simple instructions that will help me accomplish this basic task. Thanks.

Pulsar_Media

You need to select and insert your desired google fonts and make sure the Required CSS classes are included under Theme options.

If you need assistance please forward this request to themesupport@pulsarmedia.ca

Thanks.

When I look at my homepage slider on my iMac (27inch). The image is not stretched out to the full page. Any ideas?

Pulsar_Media

Hi,

Does the image stretch at all? and if so does it stop stretching after a certain point?

I haven’t tested my theme on a 27 inch monitor so i am not sure what the end result is. It may just be a matter of increasing the width of the slider images.

If you can provide me with more details that would be great.

Thanks.

jhermez Purchased

How do I change the Organizer Name for blog posts. It says ADMIN but I would like it to say something else. Is that possible?

Pulsar_Media

Yes just change your profile name to something other than admin. If you view my demo page you will notice my blog posts are by Pulsar_Media

Hello

Just a pre purchase question can certain features as in the donate option be removed ?

Thanks

Pulsar_Media

Hi,

Yes the donate options and buttons can be disabled.

If you have anymore questions feel free to ask.

Thanks.

wrcuk Purchased

Hello,

Have two issues not working as on the example site;

1. How to implement the PayPal plugin; please provide simple instructions on how to accomplish that. 2. The containers on the homepage are not consistent with either the look on the sample theme site or across different browsers. My homepage keeps getting rendered very very differently across the various browsers.

I have written you about this but as yet received no reply.

Thanks

Pulsar_Media

Hi,

Please forward request this to themesupport@pulsarmedia.ca so i can further assist you.

Thanks.

llamkin Purchased

I would like to remove the subpage headers. Could you please direct me? Thanks.

Pulsar_Media

Sorry there is no option for that in my theme. I will add this in as an option in my next update which is several weeks away.

I recommend you sign up to my newsletter to stay notified of the next update: http://pulsarmedia.us4.list-manage2.com/subscribe?u=2aa9334fc1bc18c8d05500b41&id=dbcb577c4d

Regards.

Pls i had an issue with my hosting company and lost my settings Pls i need to set up the theme again but don’t know how

Default-user

Pls can a video training be made on how to setup this theme to solve all these issues

Pulsar_Media

Hi, I just reconfigured your website. I will be releasing an updated version of my theme in the next few weeks along with some new walkthrough videos.

I recommend you sign up to my newsletter to stay notified of the next update: http://pulsarmedia.us4.list-manage2.com/subscribe?u=2aa9334fc1bc18c8d05500b41&id=dbcb577c4d

Regards.

I want my the website to look exactly like the demo. I sent you an email to themesupport@pulsarmedia.ca. Thanks

joedom Purchased

Hello, is there an easy way to use widgets on the home page? I was hoping to place a widget into a [column] short code on the home page content, if possible. Or would that be something that would require a change to the template-home.php file? Specifically, my client wants to have a recent posts widget in an area on the home page. Thanks for the help.

Pulsar_Media

Hi,

You can use the singlePost shortcode to display news posts on the homepage. If you view my demo site you will notice there are 3 news posts posted just below the featured video section.

Alternatively, you could use the default index page to display news posts and sidebar widgets.

Hope this helps, if you have any more questions please forward them to themesupport@pulsarmedia.ca

Thanks.

Hello! Great theme. I was wondering if you could help me get my twitter widget working. Here is the site: http://bd9.b13.myftpupload.com/ I put in the username, but it does not seem to work, is there something I am missing? Thanks!

Pulsar_Media

Hi,

You will have to supply your Twitter API credentials, under the theme customizer, to get the Twitter widget to work correctly.

If you need further help with this please forward this request to themesupport@pulsarmedia.ca

Thanks

pgrowth Purchased

Hello,

Is there a way to move the navigation to the top and put the logo inside of the slider, and the logo be aligned or floated to the left?

Pulsar_Media

No sorry, that would have to be done manually in the code.

Are past events supposed to scroll out of view? I find that I have to mark past events as drafts or delete them to remove them from view.

Pulsar_Media

Hi dashingfoot,

I am not sure what you mean by “scroll out of view” but older events would have to be deleted or disabled through the wordpress admin.

Hope this answers your question.

Regards.

Just wanted to thank Pulsar Media for their great customer service! Keep on the good job! :)

How can I add accented characters (like É) in the Image Panel “title=” parameter? The word seems to get filtered out when I submit the WP page.

Chrome/Safari on MAC. Assuming it to be the case on Windows too.

Accented words go in fine, outside of the Short Codes.

Pulsar_Media

Hi daveocasi,

Thanks for bringing this to my attention. I will have to look into adding special character support for my shortcodes in my next theme update.

I recommend you sign up to my newsletter to stay notified of the next update…which will be later this week. http://pulsarmedia.us4.list-manage2.com/subscribe?u=2aa9334fc1bc18c8d05500b41&id=dbcb577c4d

Regards.

Default-user

Thanks for the update.

Pulsar_Media

Hi daveocasi, either later this week or early next week.

Great theme! I have one small question. I would like to use a larger logo with a tag line. When I tried to use somethign 400px wide it was cut off on the right. Can you tell me what I need to edit to fix this?

Cheers!

Pulsar_Media

Hi djcarlson,

What is the height of your logo? And can you reduce it a bit to stay within 140px? I think reducing it by 20 or 30px should prevent the overlap from occuring.

Default-user

We really want to use a larger version of our logo which would be 180x in height. This way our tag line takes up some of the white space between the logo and the social buttons

Pulsar_Media

Hi djcarlson,

I will release a minor update later today with an increase in the header height.

I will keep you posted.

latcom Purchased

We recently purchased the Hope theme and are experiencing some issues. I had some support from the folks who handle our hosting, but for some of my issues they directed me to contact you. I already sent you an email. If you need our Wordpress login info to fix the issues, I can give that to you.

I tried to install the theme, but it kept coming up with an error message saying “are you sure you want to do this?” and to try again. I read several tutorials and saw that the file size could be too big, so I tried some other options and now it looks like I only have the parent theme, no child theme. I’m assuming I need both for it to display correctly. I also have none of the demo info, and I want the site to look very similar to the demo.

Could you help? I don’t see any way to remove the parent theme and start over, and I’m not sure how to get it working correctly.

Most of my background has been with website content development and navigation…not the back end stuff. And dealing with the tech side of things yesterday was a disaster, since that’s not my realm of expertise.

The hosts also said they increased the PHP upload limit, so I tried it again – and got the second error message saying the css sheet was missing. However, I tried to upload the zip file I downloaded directly from when I purchased it. Not sure how it’s not seeing the css.

Pulsar_Media

Hi, i just responded your emails…please check them.

Thanks.

jwrigg21 Purchased

Hello, I can’t seem to get the sidebar widgets to show up on a custom page. Do you know why? I have the page set to “Default Template”, and I tried putting the widgets in both “Default” and “Page Sidebar” in the widgets section. Neither show up. Please see the page: http://bd9.b13.myftpupload.com/latin-america/

Thanks!

Pulsar_Media

Hi jwrigg21,

Which version of my theme are you running? If you update to the latest version, 1.9.1, it will correct a sidebar bug from version 1.8.

Please email me directly at themesupport@pulsarmedia.ca for further assistance, thanks.

Default-user
jwrigg21 Purchased

Great! Where do I download the newest version?

Pulsar_Media

Hi jwrigg21,

Just go to your downloads page and re-download the theme.

Regards.

Hi,

I have a problem with the template. When I install a plugin and use the shortcode to display the plugin does not work in this template. Example shortcode Plugin [cetabo_map id=’1’] http://codecanyon.net/item/simplified-google-maps/full_screen_preview/5674572

With the basic templates it works. I’ve tried other plugins and also does not work.

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