An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, Zorbix, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from Zorbix:
Support open hours:
Support is UK GMT time 7am – 8pm any day. Messages send outside these times will be dealt with first thing in (UK) morning, unless away message is shown.
I aim to reply to all messages as quickly as possible, but I am not always at my computer during support hours and will get back to you as soon as I can. All support messages will be answered within 24 hours but the average response time is much quicker.Support for my items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Help using theme features
- Customisation and installation services
- Guidance on customising the theme yourself
- Support for third party software and plug-ins
- Server diagnostics, maintenance or any other server related service
- Wordpress problems that are not related to the theme/template
Detailed knowledge base with pictures: http://www.zorbixthemes.com/article_category/horizon/
Solve your issue faster:
Check if your question isn’t covered by the DocumentationWhen contacting support:
- Be descriptive – the more detailed, the better we can understand and respond, otherwise we may need to ask for more information
- Use screenshots – if you can send a screenshot of your problem or an error message it will help a lot
- Send a link – it helps us understand an issue or question
- Disable all 3rd party plugins – that didn’t come with the theme
- Remove custom code / child theme
- Check the troubleshooting guide – Troubleshooting Guide
Please sign in to contact this author.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.