An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, WebFactory, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from WebFactory:

We do NOT provide any kind of support via comments; only pre-sale and general questions are answered in comments. If you post the same question to comments and via the contact form at the same time to “get a faster response” we will not answer your ticket.

Support is provided exclusively via the contact form on our profile or via the form you’ll find a few pixels below (login to your Envato account if you don’t see it). Please read our terms of service available on the profile page.

People who continuously flood support or abuse it in any way will not receive any support.

Please sign in to contact this author.

Frequently Asked Questions

How does the newsletter signup work?

It stores unique email addresses in a flat text file, and also, if you want sends you an email every time there’s a new subscriber.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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