Support for HotCake for Joomla — Retina Mobile Template

An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by indiqo

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from indiqo:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • General advice regarding setup and installation questions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

In general: Please feel free to get in touch with me whenever something should be wrong or if you should have any kind of question. No matter what it’s about, I usually do my very best to help out, find a suitable solution and will see what I can do.

I try to reply within 12 hours or less if I’m in my office, but it might take a bit longer occasionally. Rest assured though that I keep my eyes on my inbox most of the time.

Frequently Asked Questions

Can I run this mobile template side by side to my regular website?

Yes! Running HotCake side by side to your regular website can be easily achieved utilizing the awesome and free “Joomla Template Changing Plugin” created by TapTheme.

It can do a whole lot more than this, but for now it should be sufficient to say that it’s a ridiculously simple way to run two Joomla templates at the same time while one of them will be just displayed if a visitor uses a mobile device you can specify.

You actually don’t even need to install Joomla twice and can continue maintaining contents for both, the desktop and the mobile site, from the same backend.

Please feel free to give it a try and don’t hesitate to send me an email whenever you should encounter any kind of problem — I’m here to assist:

http://taptheme.com/joomla-plugins/taptheme-plugin.php

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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