354 comments found

How do I change the height of the featured image on the room size? It doesn’t go past 335px.

SmoothThemes

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the FameThemes support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue ;)

SmoothThemes Support Forums | Create an Account

Hello. I have updated the theme on my WP. However the sttranslator plugin is gone inside the wp. How do I get it back, since i need to change the language asap. Thanks for support.

SmoothThemes

We have remove it because some issue with performance. Please use our .po and .mo files in language folder for translate :)

Regards.

Hi, Can u please let me know where i can add the address and phone number at the top right corner like in the demo example ?

SmoothThemes

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the FameThemes support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue ;)

SmoothThemes Support Forums | Create an Account

mike_popovici

I tried creating an account but for some reason i can not log in :(

Bhobb Purchased

Hi,

Whan I try to use the contact form it shows me the message “Due to an unknown error, your form was not submitted. Please resubmit it or try later”.

Whay is that and how can I fix it?

P.S. Please don’t send me to the support forum as I need a simple answer and fix, instead of having a longer waiting time to sort out the issue.

Thank you in advance.

Default-user
Bhobb Purchased

I sorted this issue, it seems that I forgot to add the email into the form builder on the pages.

But as I added in the contact.php additional fields, the problem I have now is that it doesn’t send me the information from the additional fields too. It only sends what was initially as default fields.

What can I do?

SmoothThemes

Please let us know your detail issue via this form ( http://themeforest.net/user/SmoothThemes ) if you still having trouble while login to our support forum.

Our support/dev staff will help.

Regards.

hi, I should change reservation form as I would like different fields, how can I do?

SmoothThemes

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the FameThemes support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue ;)

SmoothThemes Support Forums | Create an Account

Hi, i have similar problem with Bhobb and when i visited the support forum, it was of no help….

When I try to use the contact form it shows me the message “Due to an unknown error, your form was not submitted. Please resubmit it or try later”.

What is that and how can I fix it?

P.S. Please don’t send me to the support forum as I need a simple answer and fix, instead of having a longer waiting time to sort out the issue.

Thank you in advance.

SmoothThemes

Please let us know your detail issue via this form ( http://themeforest.net/user/SmoothThemes ) if you still having trouble while login to our support forum.

Our support/dev staff will help.

Regards.

SmoothThemes

Edit..

Hi there, how can I activate the thumbnail image selection box even on Pages?

Can you please help me? Thanks Silvia

SmoothThemes

You don’t have a buyer badge :)

Default-user

It’s true: one of my client bought the theme for me for his website. Is it a problem?

Just a spelling note. In the template file top-title.php on line 33 the word “search” is misspelled.

SmoothThemes

Will note about that, thanks.

Hi there. I am using this Theme for a while. Now for 2nd time when i try to update my home with just an image… the entire site crashes. All the items in page builder dissapear and wont add back. I am frustrated, since it cost me money to ask developer every time to fix and also my own time to redue the content…. Even to use the option to use last revision it is still broken. What can u suggest to urgent solve this issue????? Thanks in advance. marikaskosmetikstudio(dot)de

Default-user

please help asap.

SmoothThemes

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the FameThemes support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue ;)

SmoothThemes Support Forums | Create an Account

Hi there, what are the changes in new version?

Thanks

SmoothThemes

Please see changelog at the bottom of item page.

Regards.

Hey! Same as jberzins802 : what’s new ? thanks

SmoothThemes

Please see changelog at the bottom of item page.

Regards.

I’ve been trying to reach SmoothThemes for five days now with zero reply to any of my emails or Forum postings.

Not sure what is the issue, perhaps the company is no longer in business?

Default-user

We are using Hotec theme

Default-user

Please do not refer me to SmoothThemes support forum since it does not operate properly. Is there someone I can contact directly on this?

SmoothThemes

Which IE version you are referring to? We only support IE 9+

Regards.

Hi, trying on support forum but login doesnt work!!! Please advise how to make blank template without header, sidebars, footer etc. What php i must use in new blank.php template that i want to create. I want only to show revolution slider on that “blank” page and make it full screen landing page.

SmoothThemes

You can use CSS to hide them

Regards.

Hi, I am very interested in purchasing your template in the next few hours so I need a very quick response if possible. I am currently redoing a website that hasnt been touched for a long time. The new hotel has a very strong brand colour and the owners would like the black transparent boxes to be either white or the blueish brand colour is this an easy fix with the css?

I would appreciate a quick reply.

Thanks

Phil

SmoothThemes

Hi, sorry for the late reply but our support doesn’t available for customization.

Hope you understand.

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