An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, KrownThemes, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from KrownThemes:
Support is offered only via Ticksy! Please head over there to read the entire terms!
There are two main ideas behind support:
- Support is only given during 9-5 (GMT), Mon – Fri.
- Support is only given for bugs & issues with the theme. Custom requests are not fulfilled.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Can i have unlimited portfolios?
While it is clearly seen in the online demo that you only have one portfolio & one gallery, this theme allows you to create unlimited portfolios with a little bit of coding.
The child theme provided contains a second portfolio already and on top of that, it also offers details on how to create as many portfolios as you want.
Do i need to upload images one by one?
No! The theme uses the default WordPress gallery system, so you can upload all your images once or select images from the media library and order them easily with the default tool.
Can i add any background to the portfolio items?
Sure you can! Absolutely each project has it’s own background, which can be a solid color, a gradient, a pattern or a full sized image. Check out the theme’s screenshots to understand the complexity of each project!
Why there are no 3D effects in Internet Explorer?
Because Internet Explorer isn’t a modern browser.
Not even IE11?!
Nope, not even that one. Even if 3D transitions are “supported” in IE10+, there’s this essential property called “preserve-3d” which IE doesn’t support at all, and unfortunately, without this property the 3D cube effects can’t be easily created.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.