An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, kimonothemes, will respond to buyers’ questions and provide limited support through this item’s comments.

Additional information from kimonothemes:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
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Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

My Google map shortcode is not working, how do I use it?

You need to get the iframe code from google maps and hen copy the “src” attribute url and put it in your shortcode.

For example if your iframe is :

<iframe marginheight="0" scrolling="no" src="http://maps.google.com/maps?q=897+West+Broad+St.+Columbus,+OH.+43222&ie=UTF8&hq=&hnear=897+W+Broad+St,+Columbus,+Ohio+43222&gl=us&ll=39.958996,-83.024507&spn=0.009095,0.021136&t=m&z=14&vpsrc=0&output=embed" marginwidth="0" frameborder="0" height="350" width="425"></iframe><br /><small><a href="http://maps.google.com/maps?q=897+West+Broad+St.+Columbus,+OH.+43222&ie=UTF8&hq=&hnear=897+W+Broad+St,+Columbus,+Ohio+43222&gl=us&ll=39.958996,-83.024507&spn=0.009095,0.021136&t=m&z=14&vpsrc=0&source=embed" style="color:#0000FF;text-align:left">View Larger Map</a></small>
You should copy this part only :
http://maps.google.com/maps?q=897+West+Broad+St.+Columbus,+OH.+43222&ie=UTF8&hq=&hnear=897+W+Broad+St,+Columbus,+Ohio+43222&gl=us&ll=39.958996,-83.024507&spn=0.009095,0.021136&t=m&z=14&vpsrc=0&output=embed

My image are not working, what can I do?

You need to change the CHMOD of the “timthumb.php” file and “cache” folder to 755 or 775 depending on your server. If it’s still not working, please contact your host and give them the URL of your image to ask them why it’s not working.

I switch the slider from the Theme Option, but it’s not on my homepage.

Did you import the XML file to have all my settings from the live preview? If yes, you must have a custom field named “demo_polaroid” in your custom field box. (If you don’t see the custom field box, you need to active it from the “options” link at the top)

I’m using the tab shortcode for my homepage, and I’d like to have the first tab open, how can I do this?

Instead of using [tabs], use [tabs open=”true”]

My logo is bigger than 300px (width), how can I do to fit my logo in my header?

You can edit that directly from the header.php, the template use the 960 GS Grid, so it’s really easy. Define the size you want by putting the right class. For example by default it’s grid_8 for the navigation and grid_4 for the logo. Maximum width is grid_12 (that’s the sum of grid_8 + grid_4). For example try grid_7 for the navigation, and grid_5 for the logo. You can put whatever you want, but it must sum to grid_12!

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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