ThemeForest

HyperGrid: Responsive Gallery Showcase WP Theme

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years
gille Purchased

No response here… no response on their support page…

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years
gille Purchased

Ok, support is so bad (bad = just zero support) i’m considering dropping this theme. I will share this message to prevent more frustation.

Themecredible

We didn’t reply to you because you said in your previous messages that you “figured it out”. Which part of the theme were you having problem with? Let us know and we will address.

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years
gille Purchased

I’ve send you a private message via codecanyon and go to your support page more than 13 days ago. I had a mail back with “your mail will be answered within 12 – 24h”. My message was very detailed because I use your $40 payed theme for a business site and I really need to add a new field in the submit form to be shown in the content. How can I do this?

Thanks Gille

Themecredible

Reply sent via our helpdesk. Hope it works. Let us know if you need anything else, Gille.

Thanks for purchasing our theme.

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years
gille Purchased

Hi, thanks for your reply, I didn’t find the files and I replied on your mail. Can you look at it pls?

thanks gille

Themecredible

Hi Gille,

Look for the front-page.php file. You should see it. It’s in the theme’s folder. Go to Line 16 and edit the codes as mentioned in the helpdesk.

Please let me know if I can be of further assistance.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Netherlands

Any updates for this theme?

Themecredible

Currently, working on it. Stay tuned! :)

enleverage

Cool! Thanks!

enleverage

Do you have any idea of a date you will have something?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
buzzwks Purchased

Sent a support message about using the homepage gallery as an inside page and an inside page as the homepage. Haven’t received any response, and am very frustrated.

Themecredible

@buzzwks: We are checking our helpdesk regularly. Unfortunately, we do not see a ticket from you. Please send us support issues at http://bit.ly/xXQbAE. Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Netherlands

Still think this theme is sweet, but really could use some updates! You mentioned you were working on it about 1 month ago… any news?

  • Has been a member for 0-1 years

I love the theme, their website states that they did an update on 30 january 2013, but is it working on latest wordpress ?

  • United States
  • Exclusive Author
  • Referred between 200 and 499 users
  • Has been a member for 1-2 years
  • Bought between 50 and 99 items
  • Sold between 100 and 1 000 dollars
2maro Purchased

When you save settings it doesn’t actually save it in the backend? Looks like a huge glitch. You have to add back in all content if you want to make changes. This error is found on the general settings. my site is http://moothemes.com

  • Has been a member for 1-2 years
  • Bought between 10 and 49 items

I would have purchased this theme if it was being updated or kept current. Would be nice to hear what the author has to say for the questions posted above by others.

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