An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by linharex
They will respond to buyers' questions via their own support system.Go to item support
Additional information from linharex:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
The tickets are direct checked by, I’m trying to keep reply tickets in 2-4 hours or sooner, you just to be wait a reply in 24-48 hours in non-business days.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Has been a member for 4-5 years
- Sold between 50 000 and 100 000 dollars
- Exclusive Author
- Referred between 10 and 49 users
- Bought between 1 and 9 items
|Created||6 March 13|
|Last Update||11 December 13|
|Compatible Browsers||IE8, IE9, IE10, Firefox, Safari, Chrome|
|Software Version||Magento 188.8.131.52, Magento 184.108.40.206, Magento 220.127.116.11, Magento 18.104.22.168, Magento 22.214.171.124, Magento 126.96.36.199|
|Compatible With||Bootstrap 2.3.x, Bootstrap 2.2.2, Bootstrap 2.2.1, Bootstrap 2.1.1, Bootstrap 2.1.0, Bootstrap 2.0.4, Bootstrap 2.0.3, Bootstrap 2.0.2, Bootstrap 2.0.1, Bootstrap 2.0|
|ThemeForest Files Included||PHP Files, CSS Files, JS Files|
|Tags||computer theme, hi-tech, hi-tech magento theme, hi-tech theme, mobile magento theme, mobile theme, responsive magento theme|