An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by themebazaar

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from themebazaar:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Has this templet , got a shoping cart to buy the album?

No, This theme doesn’t have shopping cart.

I installed this theme and I haven’t found the area to put the images on home-slider. Can you help me?

Please got Adminpanel > Slider ( Custom Post Type ) > Add New,

You can add slides from custom post type “Slider”

Is this capable of streaming live music from an rtmp://

This theme doesn’t support live streaming. However you can use wordpress shortcodes for live streaming.

I can’t find the option to insert new audio! On the left panel there are only options to insert New slide (the homeslides), New Album, New Singer and New Event.

Can anybody help me?

Create New Album, upload audio files through Wordpress Media Uploader. You can upload as many audios as you want in a single album post.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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