173 comments found

My employer purchased this theme and I used it to create the following website … http://thinkfutures.net/ ... I have been using the Accordion Slider on the homepage without issue until today when I updated Wordpress to version 3.4. This would appear to have ‘broken’ the slider and you can see the resulting problem at the aforementioned link. Please advise.

Thanks, Tim

e404
e404 Author

We have released a new theme version yesterday. It contains the fix for WordPress 3.4. Please upgrade your theme installation.

Default-user

Many thanks for your speedy response. First class customer service!

kmac239 Purchased

Works like a charm – thank you for reacting so quickly to the new wordpress release.

I’m very confused on how to update the theme without losing all the customizations of the website.

Default-user

I found the changelog where is the update instructions?

Default-user

Found it!

e404
e404 Author

In the theme documentation. But I have already told you what you need to do.

How do I upload specific files? I only see how I can install the entire theme from the zip. If I do this what stuff will I lose with the update.

e404
e404 Author

You need to unpack the ‘ice.zip’ file included in the theme package and upload files to your server via FTP .

Default-user

How do I upload these specific files via FTP

e404
e404 Author

Please send me an e-mail using the contact form on our profile page with your FTP server name, login and password – I’ll upgrade your theme installation for you.

What will I lose if I don’t use FTP and just install the ZIP

e404
e404 Author

You will lose changes you have made in theme files.

milonius Purchased

Hi! I bought this theme a while ago, now I’ve got an customization-question:

My Blog-Page shows Thumbnails in “Full width”, which means width=620px, right? How do I make them 700px wide? I searched, but I didn’t found the right code…

e404
e404 Author
Edit the ‘index.php’ file, find the following code (it’s a part of a longer line):
[image align="'.$custom_align.'" title="'.the_title_attribute('echo=0').'" size="'.$custom_size.'"';
and add the ‘width’ param to it:
[image align="'.$custom_align.'" title="'.the_title_attribute('echo=0').'" width="700" size="'.$custom_size.'"';
I didn’t test it, but it will probably break your blog page.
milonius
milonius Purchased

It didn’t solved it, but it was the right hint. width- AND size-param seems to block each other, it works by deleting the size-param. of course, this takes out the option to define the size in the backend, but this will work for me.

thanks for your help!

I updated the theme with FTP and there is still a problem. It doesn’t load the bottom half of the page. Here is the website http://fisponline.org/new/

Default-user

Okay thanks I only know Java and the commenting is different.

Default-user

Why isn’t the sidebar showing up on the pages?

e404
e404 Author

Did you pick a template with sidebar for these pages?

Hi, I’m having a bit of a crisis with this one theme. When I try to access the dashboard login screen this is the message I see: “Fatal error: Cannot use string offset as an array in /home/content/00/8853100/html/wp-content/themes/ice/inc/theme-options.php on line 33”

I used FTP to download the file in question but I can’t see how to fix it from the code.

Please let me know what I can do to resolve this as soon as possible. Feel free to email me at cladd@crosswindpr.com if you can.

Thanks, Cassie

e404
e404 Author

I suppose one of theme files is corrupted. Please send me an email through the contact form on our profile page with your FTP login details – I’ll help you with that.

deeluuxe Purchased

Hello! I found some Open Graph Tags displaying shortcodes when posting the URL of my site on Facebook. Example:

og:description: [two_third][h4 color="#FF3300"]...[/h4][display-frm-data id=2] [/two_third][one_third_last]

This doesn´t look so sexy for Facebook users or for the promotion of the site… :-)

Any idea why this happens? Thanks a lot!

e404
e404 Author

It’s a problem with the plugin you are using to generate Open Graph tags. It should remove all shortcodes from the post/page text or use the excerpt.

Is it possible to customize the home page? For example:

Different slider, Sidebars on homepage, A specific page created in wordpress (let’s say: contact page)

I couldn’t find it in the demo/ pictures.

Thanks!

e404
e404 Author

The whole home page is built using shortcodes, so you can add or remove anything.

There are four home page sliders available: Anything Slider, Awkward Showcase, Nivo Slider and Accordion Slider. They are mentioned in the theme description.

Unfortunately if you want to use one of home page sliders you can’t have a sidebar (sliders are full page wide), but you can always use the Nivo Slider (examples) as your home page slider.

Hi,

Just but the theme, Having some trouble with the pictures. The Slider doesn’t work. (I have created a slideshow, cache map perm. 777 en added some pictures, no succes).

The Blog featured images doens’t seem to be appearing.. (on the home page). Portfolio pages doesn’t seem to appear as well (on the homepage..)

Propably doing something wrong here… www.sevideo.nl/NEW/wordpress

Plz help. Grtz.

e404
e404 Author

This issue is caused by your server configuration (the document root variable has an incorrect value). Please send me your WP admin login and password – I’ll help you with a configuration.

By the way: you have a blog page on your home page and you need to set up a static home page to use a slider.

Default-user

I figured out the Home Page setup, just the picture-errors needs to be fixed. Thanks that you want to help, I have send you an email with username and password.

e404
e404 Author

I’ve replied to your email.

My website is http://www.orlandocitychurch.com and I am using the blog feature for the first time but for some reason the blog page does not have any formatting. It looks fine and then I go into the reading settings to choose the posts page and then the posts appear but the formatting is gone. Can you tell me what might be wrong? Thank you.

e404
e404 Author

By default there are post excerpts displayed on the blog page and they don’t contain any formatting (this is how WordPress works). If you want to use the post content before the ‘more’ tag instead just uncheck the ‘Use Post Excerpts’ option (Theme Options -> Blog Options).

I tried that and it didn’t fix the problem yet. What I mean is that there is no navigation bar or theme elements like the background color, etc. You can see it here: http://www.orlandocitychurch.com/blog/ I know that is not normal because I have used various other themes and never had this happen.

e404
e404 Author

I didn’t check your blog page before – sorry. Your blog page is missing the whole HTML header. Did you make any modifications to the theme files? It’s hard to say what’s going on without an access to your server via FTP , but it looks like you have removed the get_header function call from the index.php template file.

pigroup Purchased

Hello,

I’ve upgraded to version 1.4. When I open a current page to edit it, all of the text is white on white. Also, the top shortcut bar (as well as font, spacing etc.) is missing. At this point the site looks identical but I’m unable to make changes to pages and content (and unable to add photos to portfolio).

What do you suggest?

e404
e404 Author

It looks like a WordPress issue, not a theme issue. Could you send me your WP admin panel login and password?

RawfeyL Purchased

I have been trying since June to get your data into a back end test site so I can learn how to use your theme, but my hosting is with Go Daddy and the import tool (NONE of the import tool plugins!) does not work. So NO I cannot import the sample .xml file via wordpress; and Go Daddy is just arguing with me saying different things every time. Today’s answer is that they can only restore a database with an sql file and NOT .xml.

Can you assist me at all? In June I just went back and forth between you two and I still cannot use the theme because I really need help learning how to do thing using your fake data in my secret back end site…

Is it possible that you can create an .sql file of your sample site that I can force godaddy to restore into my sample test site so that will then have all your cool gadgets… within my wordpress dashboard so I can see them? oh please please please? Thank you so much, RawfeyL :stress:

http://ice.deborahburgeart.com/wp-admin

rawfeyl

t35tData1c3

e404
e404 Author

I have few customers who are using GoDaddy servers and they all succesfully imported the sample content file. The GoDaddy support just don’t want to or don’t know how to help you. The reason of your problems can be probably identified by looking into your server logs. I can of course send you a sql file, but I recommend to find the real reason of problems with importing the content or to change your hosting provider (there are a lot of better hosting companies).

By the way: I hope you are not using Windows hosting, aren’t you?

RawfeyL
RawfeyL Purchased

Not using windows servers that I know of. Yeah I bought 300 dollars worth of hosting and ssl and crap from GoDaddy so I am going to try to get it going before I just throw all that money in the bin. I forwarded your response to GoDaddy (lack of) Support because I thought it was worded just right. The support kids I talk too repeat themselves and do not listen to me saying: the import plugins (any of them) are NOT working in my wordpress and they DID work when I used Media Temple… and they just ignore me and keep repeating that sql babble. Anyway thank you so very much for your support. I love the template. I loved Lunar which I am still using on my live site. You are my favorite theme developers and your support is awesome -I know it is my hosting and I totally appreciate your patience with me. Thank you again.

RawfeyL Purchased
Could you please send me an SQL file of the populated Ice Theme so I can upload it into a sample back end test site? please send to: red-nek-tex@deborahburgeart.com

I cannot use the XML file provided. Thank you, Rawfeyl :depressed:

RawfeyL
RawfeyL Purchased

You guys seriously rock on support…and if you are able to fix this I am going to REAM GoDaddy and yank my business. They have been really wrong all the way on this one.

e404
e404 Author

DO NOT publish your login details in comments! They are publicly visible. Do you really want to have more problems?

e404
e404 Author

By the way: I can’t login to your WP admin panel using these details. Please send me an email with correct login and password.

deeluuxe Purchased

Hello! How can achieve only certain categories being displayed on the blogroll?

Example: Articles with category “dogs” will be displayed, but articles with category “cats” are not listed – I wan´t to use them in other context.

Best regards, Jan

Default-user
deeluuxe Purchased

Ok, this works perfectly! But I noticed the menu doesn´t show the correct topic.

https://magazin.dogs-2-love.com/gesundheit/ – menu is “Gesundheit”, that´s fine. But clicking on of the two articles e.g. https://magazin.dogs-2-love.com/gesundheit/endoparasiten/ the menu switches to “Magazin” (that´s the blogroll). Any idea?
e404
e404 Author

This is how WordPress menus work – we can’t do much about it. You can try to change menu classes for certain pages, but it requires some WordPress knowledge.

Default-user
deeluuxe Purchased

Thanks for your quick support!

If anybody else has a problem with menus in wrong states check out this Plugin: http://wordpress.org/extend/plugins/menu-rules/

pigroup Purchased

Is there video slider capability? (i.e. video and images in the anything slider)?

Thanks,

e404
e404 Author

Yes, you can use videos in the Anything Slider.

pigroup Purchased

Awesome. Thanks,

I ‘ve got a question to do to e404.

Is this template localizable? Basically i need this in the Greek Language…

Thanks

e404
e404 Author

Yes, the theme is ready for a localization – the .po file is included in the theme package.

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