159 comments found

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Israel

Hey and thanks for an excellent theme! I have one problem with the theme – the theme in Mobile become very small and sticks to the right. I created a child theme from your theme but wheneven when I replace the site to your template is still going on so I understand it’s something your template. Would love to help fast with it. Link to site : http://62.90.90.194/ Thank you!

XanderRock

Hi erez_lieberman,

Thank you for your nice comments. I’ve reviewed your site but I couldn’t understand the problem. It seems like normal resizing. Can you tell me which specific area generates the problem?

Enjoy!
XanderRock

erez_lieberman

you need to look on it on mobile device or in tool like this http://www.browserstack.com/ its problem just in mobile devices

XanderRock

Hi erez_lieberman,

I’ve inspected your page with iOS developer tools. I saw there is something that not related to iceMag Theme. And it causes the problem.

There is a class in your site named as .container2hp and this class causes the problems. Inside this class there is an id named as “footerHp”. It is also not related to iceMag Theme. If you remove this footerHp, you will see site works perfectly.

This is not related to iceMag Theme. This is either a edit issue or a problem with 3rd party plugins. And we do not provide 3rd party codes or plugins support

Let me know if that helps you

Enjoy!
XanderRock

erez_lieberman

You’re absolutely right! It was really unnecessary and problematic Div – I canceled it and everything works fine! Thank you!

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • United States

Hello,

I need to file a support ticket and can not login in to support. I’ve requested a new password but am not getting the email. Can you resend login info to sarah@octointeractive.com?

Thanks.

XanderRock

Hi octointeractive,

Thank you for purchasing the iceMag Theme. I’ve sent you the information for Support Forum login issue.

Enjoy!
XanderRock

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Pre-sales question.

I need to use an image in header. Is there how to define one image to have as width the same value as boxed or fullwidth? Or if you add this feature. If yes I will buy your theme.

Thankyou

XanderRock

Hi allcolours,

Thank you for your interest on iceMag Theme. Our header image is repeating itself along the header. It’s not currently possible to give header a fixed weight.

Enjoy!
XanderRock

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I can not find my purchase code to register for the forum.

XanderRock

Hi mateuspcf,

Thank you for purchasing the iceMag Theme. You can find your Purchase Code in “Downloads” page. Find the iceMag in your Downloads and click on “Download” button. It will show you some options, click on the option with “Purchase Code”. There you can obtain your Purchase Code.

Let me know if that helps you

Enjoy!
XanderRock

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

How to update the theme?

XanderRock

Hi mateuspcf,

You can update the iceMag Theme just like any other Wordpress Theme. I always advise using FTP when updating. Go to your downloaded package and unzip it. Then go to “Light Version > icemagtheme >” and choose all of the files inside “icemagtheme” folder. Then upload all of these files to your server in “wp-content/themes/icemagthemes/”.

Let me know if that helps you

Enjoy!
XanderRock

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

How to link from the gallery image to a new window (target=”_blank”)?

XanderRock

Hi rodilcarolino,

Thank you for purchasing the iceMag Theme. You can link to an external address but it can not open into new window. However, if you can contact me through my email on my profile I can be more helpful about this.

Enjoy!
XanderRock

Default-user

Thanks for your email. I replied it and awaiting on your solution!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Nice theme!

Was just about to purchase this for a client, when I noticed that the latest WordPress support is listed as 3.6.

Does that mean that 3.7.* is not supported? Not tested yet? or?

Thanks – Richard

XanderRock

Hi rnmixon,

Thank you for your interest on iceMag Theme. We haven’t test the iceMag Theme with the Wordpress 3.7.1 yet. As of the new version of Wordpress came too fast, we couldn’t test out all features. Wordpress 3.7 (and 3.8 currently under development) will be supported after we finish our tests and find out if there are any problem.

Enjoy!
XanderRock

Default-user

Thank you! Any change of a rough timeframe for this testing to complete? It sounds like you might wait until after version 3.8 – or am I reading too much into your words.

I understand that testing takes time, especially with WordPress moving so quickly.

Thank you again – Richard

XanderRock

Hi Richard,

We are not waiting for Wordpress 3.8. We have a few final tests before releasing the new Wordpress 3.7.1 compatible version. But we are also trying to follow up with the latest details and changes in 3.8 so we can release the 3.8 compatible version faster.

Enjoy!
XanderRock

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi there. I can’t upload the theme to wordpress for some reason and when I looked at your support and I saw there should be a license code, but that it’s showing up on my account on envato, so I really need to get this theme online ASAP!!!!

XanderRock

Hi computergeek106,

There is no license code requirements for the iceMag Wordpress Theme. If you are not able to upload the theme to your server, you may either want to uplaod via FTP or demand your hosting provider to increase your file upload size. You can also find how to install the theme via FTP in our help file.

Enjoy!
XanderRock

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Can I have Revolution Slider in there instead of Premium Slider? I need to have 2 Videos on the homepage slider. Or does this slider supports videos?

XanderRock

Hi theharis,

Thank you for your interest on Quasar Wordpress Theme. Yes, you can use Revolution Slider. We’ve also included Revolution Slider so you do not need to buy it again :) And no our Curvy Slider does not support videos. You can also see Revolution Slider with a video in our demo here

Enjoy!
XanderRock

Default-user

I am asking about ICEMAG dark Theme, is it compatible with that as well? http://icemagdark.rockthemes.net/

Default-user

Is Quasar same as ICEMAG dark theme?

XanderRock

Hi theharis,

Sorry for the confusion. I thought you were asking for Quasar :) Comments are changed on Themeforest lately and a little bit hard to follow. And no, we do not have Revolution Slider for iceMag but we have Layer Slider 4.6.5.

Enjoy! XanderRock

Default-user

Can you upload video on layer slider on the homepage? Can I buy my own revolution slider, would it be compatible?

XanderRock

Hi theharis,

Layer Slider (slider included in the iceMag Theme) support videos. If you want to add a vimeo or youtube video you can use Layer Slider. In this example you can see the Layer Slider with video at the right lower side of the site.

Enjoy!
XanderRock

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Good night

Are you planning to make it compatible with Woo Commerce?

I was looking Qusar theme. It is awesome. But I liked this theme (Icemag) to create my website, because I sell hardware and software and I need to show products. My plan is to have a virtual store, and I would like to have it integrated.

Thank you

XanderRock

Hi allcolours,

Thank you for your interest on iceMag Theme :) We do not have any plans for WooCommerce compatibility for the iceMag Theme.

Enjoy!
XanderRock

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
cusi Purchased

I have 3 questions:

1. Is there a way to have text links to images open in the prettyphoto popup?

2. If i create a post and add an image (media library) in the body it cannot be resized to whatever size i like. On WP admin it shows the alternative size i have set, but on the frontend images stay the same size….

3. I added 3 youtube video’s to a post i made (body) and the youtube video’s on the post appear very small….. no matter what i alter in the sizes within the “iframe”

Please a solution because it is very annoying!

XanderRock

Hi cusi,

Thank you for purchasing the iceMag Theme :) Let me try to answer your questions ;

1 – PrettyPhoto works with images. I haven’t tried but you may want to try to add rel attribute to your text link like this ;

<a href="yourimagepath" rel="prettyPhoto">Link Text</a>

2 – We fixed image sizes to fit with the design. Image sizes won’t be affected by Wordpress media image settings.

3 – Have you tried to use style attribute for your iframe like this ;

<iframe style="width:600px; height:300px;" ...

You may also want to add ”!important” rule to those style values if you want to make those size fixed.

Enjoy!
XanderRock

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Can u turn off responsive mode in this theme?

XanderRock

Hi theharis,

iceMag designed on responsive structure without any fallback. Which means responsivity can not be disabled in iceMag.

Enjoy!
XanderRock

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
mayela Purchased

Safe to upgrade wordpress 3.9 ?

XanderRock

Hi mayela,

Thank you for purchasing the iceMag Wordpress Theme. We are waiting for some 3rd party libraries to updated to the Wordpress 3.9 as well. After that we will release Wordpress 3.9 compatible version. Do not update your Wordpress for now :)

Enjoy!
XanderRock

Default-user
mayela Purchased

Thanks, i`ll wait

Default-user
mayela Purchased

Any news ?

XanderRock

Hi mayela,

We are still waiting for the Option Tree to be compatible with Wordpress 3.9. We are using that for our theme options and it’s one of our core elements.

Enjoy!
XanderRock

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Amilcan Purchased

is there contact form’s shortcode? help me please.

XanderRock

Hi Amilcan,

Thank you for purchasing the iceMag Theme :) We recently updated the iceMag Theme. Did you update to the latest version?

Let me know if that helps you :)

Enjoy!
XanderRock

  • Has been a member for 0-1 years

Hi,

I tried your theme but i am facing problem with menu that is whenever i add categories item to menu or any other except pages then the current item highlight for that menu stops working that the blue color highlight is not made for categories,custom menu links.

kindly let me know solution for this.

Regards, Zeeshan.

XanderRock

Hi zgmunshi,

If you can ask your question with the account you have bought iceMag Theme, I could be more helpful :) You can also use our Support Forum for further help

Enjoy! XanderRock

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Amilcan Purchased

I have a shortage of my theme. can you help me please? you can look my website for problem. www.rnatasarim.com

Default-user
Amilcan Purchased

dont run some things

XanderRock

Hi Amilcan,

Thank you for purchasing the iceMag Theme. I saw your question in the Support Forum and replied them :)

Enjoy!
XanderRock

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
keole Purchased

Hi,

before buying this theme i would know if it’s possible to set background image instead of pattern ?

If we can, is it possible to set different image for each page ?

Thx Alex

XanderRock

Hi keole,

Thank you for your interest on iceMag Theme. Yes, you can change background to a different image. You can choose not to repeat the background images in Appearance > Background.

But we do not have any feature for changing the background image for each page.

Enjoy!
XanderRock

Default-user
keole Purchased

Thanks XanderRock, we buying ;)

  • Has been a member for 0-1 years

Hello XanderRock

Hope all good for you.

Your theme is great and suitable for me.

I test it in my localhost. I want to test it first then think about to buy it. But i have problem for now. I don’t know how can fix it. So i leave message and hope will get reply from you.

I installed your theme and tried to import the demo date via the wordpress import tools, but the result is all Failed to import any Media file. Here is the example: Failed to import Media “waterdrop-7723” Failed to import Media “product11” Failed to import Media “product14” Failed to import Media “product13”

I check your the demo file, i saw the link http://as3doctor.com/ then i hit into it. But it seems it can not visit, i think that is the reason why it can not import. So i replace all the link of the demo file into http://icemag.rockthemes.net/ then import again. But the result is still the same like before.

Now what else thing i can do for it? Can you give me a little help?

BTW, my wordpress version is 3.9.1 and your theme version is 1.0.1.(light version)

Hope will hear from you soon. Thank you.

Nick

XanderRock

Hi a3908612,

Thank you for your interest on iceMag Theme. Are you using 1.0.1? That is very old version for iceMag. We have released version 1.5 with Wordpress 3.9 compatibility. Your issue might be related to using old version. I would advise you to update to our latest version. Because there are major changes comes with latest version for Wordpress 3.9. Also, localhosts might not be able to finish importing demo data because of low internet connection speed or low PHP Max Execution time.

Enjoy!
XanderRock

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • United States

Hello,

I am having difficulty logging in to the support forum so I am using the comment sinstead. I just updated the theme files including the Layerslider and now the slider links are not working. When you click on the image in the layerslider the error you get is “Image cannot be loaded. Make sure the path is correct and image exist.” The images difinitely exist so I’m not sure what the issue is. The website is http://bluepointsmarina.com. Can you take a look please?

XanderRock

Hi 9MILEMEDIA,

Thank you for purchasing the iceMag Theme :) If you can email us by using our profile, we can help you to get into our Support Forum. As for your question, when I review your site, I only see one link on your first slide. And it seem to work normally. On which slide are you exactly having issues?

Enjoy!
XanderRock

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