75 comments found

ibby141 Purchased

Great! But we are facing on blog page social sharing icons. Its not sharing the post on social networking sites when you click on the icons that appear on the photo’s. Can you fix it please.

shinetheme

Hello ibby141,

Could you send to us your FTP + WP admin on our support system: http://support.shinetheme.com we can check for you.

Thanks

Hello, Nice template! Could it have a sidebar in the homepage? Thank you

shinetheme

Thanks dhutchinson,

Yes our theme can do like that. Just set theme is default theme is OK

Thanks

Hey, I’m not getting any email from you after registering to the support forum, so I can’t request a ticket. Could you please do something about it? I’d need a little support. Theme doesn’t let me set custom background. Thanks.

shinetheme

Hello,

We sent to you user and password in your email.

Thanks

Support is very poor. I am waiting for an answer longer than 48hrs now. :( The theme is good though.

shinetheme

So sorry doriankovacs! we are not working at weekend! Now we will check and answer to you.

shinetheme

Hello, this is your ticket http://support.shinetheme.com/forums/topic/header/

Our supporter required you send FTP + WP admin but you not.

Please send to us.

Thanks

Default-user

Yes, actually I meant my other ticket. The one I submitted earlier than this one.

The theme is awesome and the support is super awesome from the Shine Theme!

I am really exited about launching my new site Jewelry site using iCommerce. This theme is a very flexible and you can turn it into anything you want. Millions of options.

I have asked the developers several questions and they were always ready to help me with fixing things and making changes. What I spent is just $55 for the theme, but the support I received in customizing the site the way I want is really priceless.

Go for it and you will get more than you pay for it!!!

shinetheme

Thank you very much for your great words for us cynthiabritt.

Ah for help us improved our product could you going to themeforest and give us an 5 star for it? You can going here: http://themeforest.net/downloads and rate it here: http://shinetheme.com/demosd/rate.png If you need any help just email to us we will very happy to answer to you! have a good time to you!

Hi. Can I build a portfolio with this theme? If that’s possible could you send me an example please. I’m interested on a portfolio with filter.

shinetheme

Hi amdreves,

Sorry our theme currently not support Portfolio layout with fillter.

Maybe we will update in next time.

Thanks

Hi, I wanted to submit a ticket on your support page, but I can’t reach it. It sends a 403 error messages, and it says I don’t have the permission to access the page.

shinetheme

sorry doriankovacs for my server have problem! We are fixing it now!

Hi,

Is it possible to update Woocommerce from 2.0.0? It’s realy giving me some problems with other plugins.

ricfin Purchased

Hai… I have problem with my header. It didn’t show at all. My web is www.khadijah.com.sg . Can you check it?

Big Thanks

shinetheme

Hello ricfin,

Thanks for contacting with us.

Could you send to us a ticket on our support system: http://support.shinetheme.com

With FTP + WP admin we can check for you.

Thanks

Hi, I’m trying to fix product categories since yesterday. Theme looks beautifull in demo but it doesn’t have same options, even product category slugs don’t work and noone replied support ticket. seems it doesn’t work with 2.1.12. Awfull!

shinetheme_support

Hi fatmatuncay,

We got your trouble, we will fixed it soonest possible.

Thanks.

City069 Purchased

Shall I update the new version of Wordpress and Woocommerce?

shinetheme_support

Hi City069,

You can update new version of Wordpress and Woocommerce.

Thanks.

Hi,

You have messed up some files here on themeforrest, if you download the full package with documentation you getting an joomla theme called bubbles.

downloading only the wordpress files give the correct zip package, but im lacking example files and documentaiton. please fix asap.

Default-user

could you send me a link for the demo content. TIA

Default-user

please its very urgent, i need it asap…...

shinetheme_support

Hi obiwankenobi2013

So sorry I’m late,

This is our demo content: http://shinetheme.com/demosd/democontent.xml

This is link: http://shinetheme.com/demosd/icommerce_prev/

Thankyou.

ricfin Purchased

Hai, Nice theme….please add instagram account for social icon.

Thanks

shinetheme_support

Hi Ricfin,

To add instagram account for social icon, you may follow these steps like this screenshot: http://awesomescreenshot.com/04c3qabp5f

Hope this helpfull for you!

Default-user
ricfin Purchased

I can’t find “other link” option in my social setting The last option is RSS column. Could you help ?

Thanks

shinetheme_support

Hi ricfin,

Could you post your requires to our support forum(http://support.shinetheme.com/), we will check and help you resolve this trouble?

Thankyou.

This template is compatible with version 4.0 of wordpress?

shinetheme_support

Hi gointeraction,

This template is compatible with version 4.0 :) !

I have problems with the template apparently missing files in the template and wordpress does not finish loading and goes blank

shinetheme_support

Hi gointeraction,

Could you post a ticket in our support forum(http://support.shinetheme.com/ )? Our supporter will help you resolve this trouble.

Thankyou.

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