67 comments found

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 4-5 years
karuna Purchased

Great theme! How do you change the settings of the header on the shop pages?

And the following text that shows there:

SHOP FULL WIDTH You can add anything Here

Thanks!

Karuna

shinetheme

Hi karuna,

We have update new version for user can do that in ‘Theme Option’ today.

Thanks!

Default-user
karuna Purchased

Wonderful! ...I can’t seem to find the instructions on how to update the theme. Where can I find that pls?

shinetheme

Hi Karuna,

Its still in processing approve for new update from ThemeForest. I think today them will approved.

Hope you can wait!

Thanks

shinetheme

Hello karuna,

Our new update version has been released!

About introduction for update we had updated on Description of product on themeforest you can refer it to see or you can check it here: http://support.shinetheme.com/forums/topic/changelog-icommerce-wordpress-theme/

Thank you for your help!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Pre-sale question: Is it possible to have left bar on the shop pages too? And perhaps even front pages below the slider?

shinetheme

Hi,

We are support all page full with or have sidebar left, right.

ex: And perhaps even front pages below the slider?

Thanks!

shinetheme

Hi xirb,

We are updated new version today and its support for slidebar now.

http://shinetheme.com/demosd/icommerce/shop-sidebar/

Hope you enjoin it!

Thanks

  • Bought between 10 and 49 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 2-3 years
  • Most Wanted Bounty Winner
  • Referred between 10 and 49 users
  • Sold between 100 000 and 250 000 dollars

Hi Everyone,

We are updated new version today and its support for slidebar now. http://shinetheme.com/demosd/icommerce/shop-sidebar/

Thanks!

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • Exclusive Author

I don’t recommend anyone buying this theme. The documentation is terrible, I’d requested support from the developer, asking the same questions on the support forum several days in a row, every time he replies (which is rare) he’ll vaguely answer one question, but completely ignore the other five I might have. Check the support forum before buying. I’m not the only one having issues with this theme.

And I’m not your average purchaser. I buy around 20 themes per month and customise them for my clients, so have plenty of experience in troubleshooting etc. The fact is, this theme looks gorgeous, but the detail and how ill-thought-out the administrative options are (there aren’t many), sadly lets it down.

shinetheme

Hello swiftmed,

We are sorry to hear that from you! And thank for your feedback about document.

We will re-check it and make better then update for you! We always bring the best support to client.

We’re in GMT +7 and we aim to answer all questions within 24 hours (Monday – Friday).

Thanks you so much!

Default-user

Whilst I appreciate you saying that, I’ve been asking for answers to my questions for nearly a week now on both your forum and theme forest. Out of the half a dozen issues I had, you didn’t help me solve a single one of them. Whilst you say you aim for a 24 hour response, nearly 7 days is completely unacceptable. You replied to my posts several times, but didn’t provide any useful answers to my questions that would enable me to remedy my issues.

Because of the reasons above, I’d recommend people NOT to buy this theme. Looks gorgeous on the test site, but theme options make no sense and are not nearly as extensive as competing themes, support is non-existant and documentation is seriously lacking.

I NEVER leave such strong opinions on theme pages like this one, but you had ample opportunity to help. You just chose not to help.

shinetheme

Hello swiftmed,

We are not working at weekend and what is your username on our support system?

We had answered all questions on it? and if you not give us exactly what need to help you solved your problem we must required more. We want solved problem for our client and don’t want waster time for all.

Now let me know what problem you have! Because many people buy it and without any problem with our document and our support only you!

Thanks

shinetheme

Hello,

I’m sure this is your ticket: http://support.shinetheme.com/forums/topic/questions-due-to-lack-of-documentation/

And our supporter as you many time about your FTP can not login but you have not give it correct!

Now you back and tell us not good here! That is not fair with us!

Hope you check it again and give us correct info for help you!

Thanks for your help!

Default-user

That’s a fair enough, until you take into account our support cements went onto your forum on Monday and Tuesday of last week. So you had 3/4 days to reply with help before the weekend so that excuse is not acceptable.

Either way I’ve now moved onto another theme. Your service was that bad!

shinetheme

Hello swiftmed,

As I told with you we are not working at weekend and we also provided that policy on our support system.

Because we ask you many time for correct FTP info but you not give correct cause that we can’t check for you.

Anyway, if you want to use it again and need support please give us correct info of your hosting we will very happy to help!

Thanks!

Default-user

HOW MANY MORE TIMES, I gave you FTP on Tuesday, those details WORKED! You only commented earlier today (after my public comments on themeforest) saying they did not work. I withdrew access yesterday. So you had THREE DAYS when those details DID work. Those three days were WEEK DAYS. Not weekends. You did not help. So don’t blame me for YOUR lack of support.

shinetheme

Hello,

We checked your ticket and our supporter required you many time for give correct FTP but YOU NOT and always want we solved for you! HOW WE CAN HELP if your FTP is incorrect????

Many people buy and use our product without any problem only you!

If you want customize our product we not support!

shinetheme

You give us ticket from Friday, Feb 28 at end of working day our time (GMT+7) and We had check for you but your FTP is not work, HOW WE CAN HELP FOR YOU????

Today is working day we checked again and again it not working and you give us bad review and support!

Look like you are not fair guy!

Default-user

Unbelievable. You’re an outright liar.

shinetheme

I think that word must USE for YOU! Because I had checked the date you sent ticket on our support system!

Default-user

No, you are lieing about FTP not working. I only have one username and password, and they are the ones I provided to you. I even checked! Anyway like I said, I’m not arguing with you anymore. Your theme isn’t worth the bother. Waste of money.

shinetheme

I don’t spend more time in this topic!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

@swiftmed Thanks or the comment. It definitely made me pump my breaks a bit because I was about to purchase this theme. The one thing I look for in a theme is SUPPORT.

shinetheme

Hello imapennstatedad,

We always give GREAT support for client and will try our best to answer to client on our working time.

We’re in GMT +7 and we aim to answer all questions within 24 hours (Monday – Friday).

Thanks you so much!

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

Pre-sale question : I want to know if is possible to insert google tags in order to check the conversion in checkout page, cart page, etc. – I am going to buy it but after read the comments on bad support i’ìm not so sure.

shinetheme

Hello bro,

Our support is from monday to friday of week. Our time zone is GMT+7 caused that we will answer and help client in our working time. Many isssue we help client is not in our product that make client more happy. Some one post ticket in weekend caused that we will get back and help in our working time.

Thank you so much!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
molnar Purchased

Hey. I bought, I installed. I installed all the extensions/plugins. A White admin screen. Via FTP I has disabled all extensions. Admin ran. Some of you recommended the extension is causing the problem. But I do not know that. Exclusion method I found that revslider and js_composer cause collapse admin. Please test it and let me know soon. Thank you

WP 3.8.1

shinetheme

Hello molnar,

Thanks for contacting with us!

Could you send to us a ticket at our support system: http://support.shinetheme.com

And send to us your FTP + WP Admin we will check for you.

Thank you again!

Default-user
molnar Purchased

I turned on debug mod and found that the problem was the memory limit, in my hosting. I increased php memory_limit to 256 megabytes and the problem was solved.

shinetheme

Thanks molnar! We are very happy to hear that from you!

If you have any question just post to our support system we will help!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Congratulations on the beautiful theme! I purchased your theme about a week ago. I am new to wordpress and am having a problem with the shopping cart. Most of the PHP’s are version 1.6 .4 and must be updated to 2.0.1. Is there an update coming soon?

Thanks

shinetheme

Hello mooze123,

Thanks for purchased and contacting with us!

Could you post a ticket to our support system at: http://support.shinetheme.com

Then give us your FTP + WP admin and tell us your problem we will help. So remember set Private Reply with your FTP info for more secure

Thanks

Default-user

Finally found a solution for this problem for the next guy. Delete the outdated woocommerce folder in the theme. wp-content/themes/icommerce/woocommerce. Go to plugins page and install woocommerce. Fixed.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States

hi, can the account signup and login be disabled, so one can buy without having to login or signup?

thanks

shinetheme

Yes it can my friend! We will help you for disable it. Just send to us an email after you buy it

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
molnar Purchased

Hi. custom_style.css don´t automatically load in the <head>

Google map shortcode don´t function.

shinetheme

Hello molnar,

Could you post a ticket on our support system: http://support.shinetheme.com our supporter will check help you.

Please provide us FTP + WP admin ( set it as Private Reply for more secure)

Thanks

Default-user
molnar Purchased

Shortcodes on Footer text don´t function. You wrote: “You can use the following shortcodes in your footer text: wp-link loginout-link blog-link” tell me how can I use it?

And not, I can not post ticket on your support system.

shinetheme

Why you can not post ticket to our support system? If you want to check please post ticket on it with your FTP + WP admin we will check for you!

shinetheme

Sorry about: wp-link loginout-link blog-link this is Default text in the framework them is not shortcodes

  • Exclusive Author
  • Has been a member for 0-1 years

Hi Molnar,

Can you submit a ticket here: http://support.shinetheme.com/

we’ll check your problem.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I’m having trouble with the check out for the shop. Can you fix this problem for me as soon as possible. I don’t want the option for registration for the customers. Prefer an easy check out. Do you have an icon for Instagram yet? Thanks

shinetheme

Hello SaharZadah,

Please tell us your problem on our support system and send to us your FTP + WP admin to check for you

Support system: http://support.shinetheme.com

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello all,

I personally want to thank the Icommerce team for all the help you have given me with this theme. I have asked a lot of questions and every time you have been incredibly helpful and quick. I would recommend this theme to anyone that wants a stylish theme that is easy to navigate.

Thanks, Sahar

shinetheme

Thank you so much Sahar,

We are glad to hear that from you!

Ah for help us improved our product and support could you rate a great stars here help me? http://themeforest.net/downloads then rate here: http://d.pr/i/r3iI

Thank you so much again!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I never saw an answer to the question as to how to activate the visual composer plugin… Can you help me with that?

shinetheme

hello faroshis,

Where are you asked for?

If you need help you can post a ticket at our support system: http://support.shinetheme.com

we will help.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hey guys!

I can’t install a couple of the plugins.

Mega Main Menu Revolution Slider Twitter Widget WPBakery Visual Composer

They all say: Download failed. Couldn’t connect to host

What’s up with that?

Cheers.

OnlineGeneration

Oh and I tried to register on your support forum, but I don’t receive emails with my password, so I can’t login.

shinetheme

Hello OnlineGeneration,

We had sent to you the password to login on our support system.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

HI I JUST WANT TO KNOW IF THIS THEME IS AVAILABLE IN FRENCH THANK U

shinetheme

Hello luxury26,

Our Theme compatible with WPML ( http://wpml.org) if you can use it for French or any language you want.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Is it possible to get the theme with all the content and set up they way that is in the live preview? Im new to all this and think if I could see the backend vs the front I could get a better grasp of how it all works..

shinetheme

Hello Faroshis,

Yes you can check in the document for more details about how to install it. If you like we can install help you.

You should send to us your FTP + WP admin to our support system we will help.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello. These plugins are not installing.

Mega Main Menu Revolution Slider Twitter Widget WPBakery Visual Composer

They all say: Download failed. Couldn’t connect to host. Can you help me see whats wrong?

shinetheme

Hi My friend,

This is our mistake could you give us your FTP + WP admin we will help you install it.

Support forum: http://support.shinetheme.com ( set your FTP + WP admin account as Private Reply for Secure)

Thanks

Default-user

Hi I did. If you can send me the plug ins I can install them from wp admin panel

shinetheme

Hi my friend,

Our supporter was answered to you on support forum.

And we had updated for solved that problem on themeforest.

Thank you so much!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Excellent support for such a beautiful theme. By far one of the top 2 I have purchased!

shinetheme

Hello My friend,

We very happy to hear that from you. We will try our best to bring great support for clients.

Ah for help us improved our product and support could you rate a great stars here help me? http://themeforest.net/downloads then rate here: http://d.pr/i/r3iI

Thank you so much!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

I’m interested in buying this theme for recreating a clients old website.

1) Does this theme support child themes?

2) Also, in the demo the shop with the left sidebar as well as the left sidebar blog page doesn’t seem to be responsive – the iphone size shows the products too large. Can this be fixed? I really need the left sidebar option..

shinetheme

Hello Janja,

Thanks for your interested our product.

1. Yes our theme support for Child Theme

2. If you need modify that we can help no problem.

Thanks

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