An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by MDNW
They will respond to buyers' questions via their own support system.Go to item support
Additional information from MDNW:
We gladly provide full active support for our products for the first 6 months of their life cycle – this is where the vast majority of patches, feature additions, and bugfixes are discovered. After that, the themes are sold “as-is”.
The reason for this policy is simple – as a team, we focus on releasing brand new products and part of that continual re-focusing requires us to cut down on the time we’ve been spending supporting products that are officially deemed stable and feature-locked.
Think of it like this – if you bring a first gen iPod into an Apple store, chances are good that the support that they can provide you is limited. Now factor in that we’re a small team of 2 guys that release themes our of our home offices (as opposed to a mega corporation with all the money necessary to hire a full support staff) and you might see how supporting a roster of 20+ themes over 5 years or more can become unsustainable.
We’ll naturally released patches for these themes as it becomes necessary (for instance, if a new version of WordPress comes out and a patch is necessary to ensure the theme is stable on the new version).
We apologize for the inconvenience and we’ll refer you to http://microlancer.com if you need assistance with customizing the theme.Support for my items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
- Products over 6 months old are no longer supported
Read the full policy here: http://makedesign.ticksy.com/faq/268
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
This item was featured on ThemeForest
This item is by an Elite Author
- Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
- Power Elite Author
- Most Wanted Bounty Winner
- Author was Featured
- Bought between 100 and 499 items
- Referred between 500 and 999 users
- Interviewed on the Envato Notes blog
- Microlancer Beta Tester
- Won a Competition
- Has been a member for 4-5 years
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Author has had an Item Featured
- Contributed a Blog Post
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Exclusive Author
- United States
|Created||15 April 09|
|Last Update||15 April 09|
|Compatible Browsers||Chrome 4, Chrome 5, Firefox, IE6, IE7, IE8, Opera, Safari|
|ThemeForest Files Included||CSS Files, HTML Files, Layered PSD|