An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is not currently provided by segen.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to display the contact form in box below slider?

Download the latest version of this theme.

Paste this code in Contact form 7 plugin:

<div id="contact_form"> <label>Name (required)<br /> [text* your-name]</label> <br /> <label>E-mail (required)<br /> [email* your-email]</label> <br /> <label>Message<br /> [textarea your-message]</label> [submit class:submit_green "SUBMIT"] </div>

If you want to remove the “Read more” button then add a custom field with value=0.

How do I change the logo “Idea”?

Just create your own logo and copy it inside the images folder of this theme. Make sure to name it logo.png and overwrite the existing one.

How to link the “View Demo” button?

Open index.php, go to line 30 and look for <a href="#viewdemo" class="button grey button_margin_left">View demo</a> and edit the href=”link to your page here”.

How to remove “Read more” and “View demo” buttons?

Add custom filed name “read_more” and value=0.

Add custom filed name “view_demo” and value=0.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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