Discussion on Identiq - Responsive One Page Retina Theme

59 comments found

Hey, maybe you are just having a bad day but it looks like both the demo site and the zendesk support site are down. We just bought the theme today and we’d really like to have both of these things to use as resources. Please advise!

Hi guys, I want to add an Instagram Button to my page! I am not sure how to do it, if someone could help me that would be amazing!

thank you,

penasa Purchased

Hi there ! The shortcode access have disappeared. And more embarassing the “menus” (in apparence) = internal server error with no clue ! HELP ?

Does your theme really supports WooCommerce? It is not on the demo.

Does your theme really supports WooCommerce? It is not on the demo.

I’m very curious about the support of WooCommerce as we’ll, can you let us know if there is WC integration?

I am trying to get support on the support page but it tells me my purchase code is for another product. Who can I contact to get help?

Could you reply if the theme really supports WooCommerce?

Is this theme still being supported? The Shortcode Generator is no longer working.

errila Purchased

Having trouble with the required plugins: XT Shortcodes and XT Sliders due to ‘Service Unavailable’. Any explanations, recommendations or best of all a fix.

1. Can you add support for Woothemes Sensei plugin? 2. We’re getting an error with Firefox 30. Content shifts to the right on single pages until one begins to scroll down. Can you tell me how to fix this?

I bought this items a few weeks ago, after installing the theme, the suggested plugins doesn’t install (don’t bother about the “suggested”, but the “required” one, XT Shortcodes, doesn’t work, so the theme is not functional), I’ve tried in both localhost and a hosting, with no success, seems that there’s no way to access the files to install the plugins.

I’ve tried to contact via the item support page, but says that my Purchase code is for other item, so I cannot open the support ticket.

Please help

Hi, do you have other link for documentation? the ones you have listed are not working… thanks!

Hi, When I load my logo on theme options it doesn’t appear on my site – please advise a solution soonest. Thanks,

Is this theme being supported anymore? I just purchased it and none of the import data pulls into WordPress and the general all around theme seems to not be working with the newest version of WordPress. Please advise.

I cannot use this theme, none of the required/recommended plugins install, all links are dead… The support link in the theme page doesn’t work, I’ve tried all, no answer.

trasek Purchased

Some alternative font to Montserrat width latin ext (?, ?, ?, ?, ó, ?, ?, ?)?

vicivius Purchased

Parallax is not working and your plugin Xt shortcodes don’t do anything ….

Are you still alive to help me or is this just a lost cause?

// In french

Je me trompe peut être mais j’ai cru comprendre que vous étiez une société francophone, comment se fait il qu’il n’y ai plus de support? J’adore votre theme et j’ai deboursé 58 dollars pour l’aquerir, autrement dit un des theme les plus cher de cette plateforme pour me retrouver avec un theme qui ne fonctionne pas, j’adore votre theme flatty Egalement mais je me retrouve a avoir peur par le manque de professionnalisme que j’ai constater sur identiq.

Je vous demande donc de bien vouloir répondre.