173 comments found

Hello,

I have purchased this template, but there are lot of problems with accented words like “vocĂȘ” inh1, h2, etc that I see “voc”.

How can I fix it?

Twincore

Hi felipeteruo,

We reply to your email, please check your email :)

Best Regards,

Twincore

Default-user

Sorry, I can’t find it here. Can you send it again to felipefujihara[at]msn.com? Thanks!

Twincore

Hi felipeteruo,

We send it to your email, please check your email :)

Best Regards,

Twincore

Hi

Im trying to upgrade to Joomla version 3, but it breaks the site, any ideas?

Regards Gustav

Twincore

Hi Gustav939,

identity not compatible to joomla 3 :)

Best regards,

Twincore

Default-user

will you ever write an upgrade for it?

Twincore

Hi Gustav939,

we will updated it to joomla 3, if all modules and plugins for this template compatible to joomla 3 :)

Best regards,

Twincore

Keks Purchased

Hi there, please let me know how to get rid of the cpanel, i.e. the slide down under the ’+’ on the top right corner of the template. I have installed with quick start package.

Many Thanks for your swift assistance!

Twincore

Hi Keks,

please send your question to http://themeforest.net/user/Twincore to get support.

Best Regards,

Twincore

Hi,

How can i remove the world map at the background?

Thank you

Twincore

Hi Umamaheswari,

we don’t have for now a support forum, we always try help our costumer directly. But we plan to build forum for our support for future. And we suggest you read a help documentation first, before send us a email support.

Best Regards,

Twincore

Default-user

How can i change the theme to light version. If i press light version in that cPanel meant it goes to Identity twicncore..

How can i change that to light version?

Till now i haven’t got any replies for this question.

Thank you,

Twincore

Hi umamaheswari,

we replied it to your mail, please take a look.

Best Regards,

Twincore

Help with setting up Google Maps

I have configured Google maps in the Identity template with all the necessary details. Yet it is still stuck at how it was set up in the quick start files.

Could you please help me resort this

Thanks

Twincore

Hi TonyKay4269,

please read help documentation in section sources and credits – Google maps plugin.

Best Regards,

Twincore

Datalynk Purchased

Can you please let me know what font is in use for the Logo? And also perhaps where I can can obtain it (preferably free of charge).

I purchased the template last week, and so far I am very impressed. Just need a list of fonts in use…

Twincore

Hi Datalynk,

we use myriad pro font.

Best regards,

Twincore

Hi,

I’d like to know if the background banner for the main page and sub-pages are editable.

Regards, ennoanwr

Twincore

Hi Ennoanwr,

please send your question to our Forum support.

http://themeforest.net/item/identity-premium-joomla-template/310326/support

Best Regards,

Twincore

And one more thing, in the ‘Live Preview’ of the mainpage, there’s the “New Blog Post” feature just above the footer that is able to scroll to different blog posts. Is that feature’s width resizable and can be positioned around the page?

Twincore

Hi Ennoanwr,

please send your question to our Forum support.

http://themeforest.net/item/identity-premium-joomla-template/310326/support

Best Regards,

Twincore

Hello , i will but this theme but 1st i need to ask you important question is the theme supported arabic language or can make the theme arabic? cause i will build my website by arabic language thank you

Twincore

Hi Vaguer,

yes, it’s support RTL and arabic language. But you need edit some code, because template use cufon for header. We will guide you how to make it. Just post for support in Forum after you purchased it.

Best Regards,

Twincore

Default-user

thanks but i have one more question , what`s the perfect joomla version for identity template supported arabic ? please give me link for this !! , im so sorry for disturbing you but really i am new user on joomla and really do not know anything about joomla , but i will but your item cause i love the design but as i said i don`t know anything about joomla thank you again

Twincore

Hi Vaguer,

Identity for Joomla 2.5 is support Arabic. You can learn more http://joomla.org/ , http://www.joomla.org/joomla-in-your-language/5364-ar-aa-what-is-joomla-in-arabic.html

Best Regards,

Twincore

gustav939 Purchased

I have placed a favicon in correct folder within templates (see it working here: http://www.yardstick.co.za/templates/). Yet its not showing on live site: http://www.yardstick.co.za/ no matter what I do. Whats up with this, and how can I get it to show?

Twincore

Hi Gustav939,

please go to our support forum at http://forum.tcores.com and submit this issue there. Thank you

Best Regards,

Twincore

Hello, I have problems with accented words thanks

Twincore

Hi Andresgonpaz,

please go to our forum to get support.

Best Regards,

Twincore

Default-user

Hello, I have written to the forum 48 hours ago and still do not respond, it’s really urgent.

regards

Default-user

Hola ya escribĂ­ al foro exponiendo mi problema y no he tenido ninguna respuesta acerca de las palabras acentuadas.

I use this theme for more than 6 months maybe. I have noticed previous week .For iphone looks very bad and in the theme setting and there is no solution or I have not found. I want platform to all mobile device or even as desktop view then can man himself shrink or zoom view. How Can I set the. please help me. My website with identy theme http://www.orangetech.at. I really want to make this setting and Android, iphone, ipad or other device be as desktop theme view had. I urgently wait answer is support@orangetech.at also by mail.

Twincore

Hi,

sorry about this misunderstanding, you need to change all “Layout Setting” for all device to default. Please login go to identity template manager and under PROFILES tab, change Handheld Layout, Iphone Layout and Android Layout to default. See the this screenshot link http://bit.ly/1txIRz8

PS: please go our forum http://forum.tcores.com if have another issue.

Best Regards,

Twincore

orangetech1

I know this attitude before write here I have already tried few times. I have also found this attitude before but this setting does not at all. for example when they open with iphone website is down desktop view button when man click this buton then comes good as desktop on this link ( http://www.orangetech.at/?ui=desktop ) and view. how can I fix this view for iphone please help me urgently. I’ve tried so much to register their support website but can not. I do not get password and I have tried of course forgotten pasword website says this email address or user not registered on the register or when I try new account! says then same user or email already registered your user therefore not accepted. funny. so I can not share in support forum my question also.

Twincore

Hi orangetech1,

what is your correct email address : support@rangetech.at or support@orangetech.at ? Please confirm in http://themeforest.net/user/Twincore (send your message from there).

Best Regards

Twincore

Uncanny Purchased

Hi, when will there be a update to Joomla 3 ???

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