171 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi Twincore,

Thank you for letting me know about the PSD file.

I have another problem that I would really appreciate your help in. I am trying to remove the Identity Logo and replace it with our logo on the front page.

However it is not being replaced. I have chaned template.css and also deleted the logo.png file and it is still appearing on the website.

Can you pls let me know what I should do to replace this logo?

Many Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi Twincore,

Thank you for letting me know about the PSD file.

I have another problem that I would really appreciate your help in. I am trying to remove the Identity Logo and replace it with our logo on the front page.

However it is not being replaced. I have chaned template.css and also deleted the logo.png file and it is still appearing on the website.

Can you pls let me know what I should do to replace this logo?

Many Thanks.

Twincore

Hi IntrepSeva,

please send us your question again to http://themeforest.net/user/Twincore.

Best regards,

Twincore

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Gorgeous to look at. Works perfectly IF you do the quickinstall the developers give you. I added 2 commercial modules and the template started misbehaving. Menu’s stopped working properly as well.

I Contacted the developers and they said they didn’t know why it was misbehaving. The asked for admin rights to look at the site but they took a long time to react after I gave them full access rights by which time I had deleted & reinstalled for the 4th time.

Now am spending money to get a professional coder fix it so that I can get a functioning site. Based on the time and money I’ve invested in this template, I would advise against using it. Better to pay a good coder.

Rating: Looks = 10/10 Stability = 2/10

Twincore

Hi Dannymoorjani,

thank you for your comment.

As you know we don’t have much time, we are to busy, but will try take our time to help our customer. We ask you to login your joomla template , but you give us incorrect login. We just want to know why you have this problem, maybe you use some script that may not work properly with this template. We replay to your email too, please read your email.

Regarding your rate, that is your personal rating, sorry we doubt your knowledge about joomla too.

Best regards,

Twincore

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Kenya
colan Purchased

the main template for Joomla 1.7 is to buggy would you make it smaller. 2,670KB is large something like less than 2MB

I’m having a hard-time in stalling this!!

Twincore

Hi colan,

you can reduce the size of template. We reply to your mail, please take a look.

Best Regards,

Twincore

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • United States

I was wondering if there was another version of this template for joomla 1.5?

Twincore

Hi cmcgarret,

we don’t have plan to make the template to version joomla 1.5. Why you don’t use the joomla 1.7 ? It’s more modern and best for SEO then joomla 1.5

Best Regards,

Twincore

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi,

Thank you for the answer to our earlier query. The template is nice.

We have one final issue that really needs resolving. The website has been live for two days now and I cannot seem to find how I can remove the [+] button on the top right hand side :-(

People can change the template as all the layout options are visible to them.

Pls show me how to remove the [+] sign on the top right hand side of the page as soon as possible.

Many Thanks

Twincore

Hi IntrepSeva,

please send us your question again to http://themeforest.net/user/Twincore.

Best regards,

Twincore

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello,

I´m trying to upload the quickstart package but it won´t install all modules/sample data as you have in the demo.

All files are uploaded (identity_Quickstart_v1_0) with ftp and in the browser at step “Configuration” – I´m clicking on the “Install sample Data” button but all I got is the basic Joomla stuff.

Am I missing something here?

Thanks a lot

Stefan

Twincore

Hi Stefan,

please send us your question again to http://themeforest.net/user/Twincore. for identity template issue.

Best regards,

Twincore

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I have mailed the developers with various questions with NO reply. After all the time spend configuring template and trying to figure out why things aren’t working I decided to just build the template myself like I normally do.

I dont mind spending time figuring something out, but if you PAY for something you want replies to your queries.

Gustav

Twincore

Hi Gustav,

we don’t receive any email from you. Please send us your question again to http://themeforest.net/user/Twincore.

Best regards,

Twincore

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Kenya
colan Purchased

i have the same problem as StefanKarlberg the (identity_Quickstart_v1_0) file has Joomla basic template.

And the theme template itself has installation problems. Twincore if are ready to sell any of your product then be ready to give your clients what they deserve for there money.

the dark theme is not working and there are no links to the lighter theme after stating that there is one for download.

Please attended to your clients, sir. :notfunny:

Twincore

Hi Colan,

please read the Help Document. And for another issue we have replay it to your email, please check to your email.

Best regards,

Twincore

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 3-4 years

how do you change the text color on the input box for the reCAPTCHA box.

now its black and we cant see anything when you type

thx

Twincore

Hi jhconcept,

please send us your question again to http://themeforest.net/user/Twincore.

Best regards,

Twincore

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
edyjoloy Purchased

hello i try to get into your page but it dsnt work please help be becouse im having problems installing the joombla

Twincore

Hi edyjoloy,

please send us your question again to http://themeforest.net/user/Twincore.

Best regards,

Twincore

  • Bought between 10 and 49 items
  • Czech Republic
  • Has been a member for 3-4 years

The light version of demo is not available.

Twincore

Hi Samuel,

please visit http://www.worldquests.com/identitylight/ to see live demo for light version.

Best Regards,

Twincore

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
cresona Purchased

Anyone else getting

Error 500. Form not found

... in 1.7 when trying to edit template?

Also, it seems very VERY slow to load. The page size (even with compression) is huge… 2.4MB HUGE .

I’ve emailed support with this question…

Twincore

Hi Cresone,

we replay to your mail.

Best Regards,

Twincore

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
polkunus Purchased

I’m having the same issue…

Can you just answer the question here for the sake of us users?

The sample data set will not simply show up under “install sample data”. The only thing available in the dropdown is the default sample set.

I’ve been trying to import the sql sample file to manually install the sample stuff but I’m having a hard time..

Twincore

Hi Polkunus,

we have have a reason about that, because only our costumer can get a support. Please contact us to http://themeforest.net/user/Twincore to get our support.

Please read again the help documentation section “Quickstart Package Installation” , pay attention on Step 4. : Database , if you install Quickstart for joomla 1.7

Best Regards,

Twincore

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
edurose Purchased

Thanks man!

Twincore

Hi Edurose,

you are welcome :)

Best Regards,

Twincore

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Twincore,

I have emailed you but my attempts to seek assistance has been ignored. Even when I said I would pay your fees…

I am frustrated and rather unhappy with this template. After following your Quickstart instructions to a tea, I ended up with something that looks NOTHING like the Demo site that you advertise.

Your instructions really need to be revised. The php.ini file size issue is not even mentioned. Geez, how could you miss that?!

Frankly, after all the time that I have spent on this template so far, I am almost ready to drop it and demand my money back!

Very unhappy with the lack of communications as well.

Twincore

Hi Mitres,

sorry that we don’t response fast your question Mitres. We always try help our costumer here and that is all free, but we have a lot project to do. Please understand this situation. That’s why we make extra Help Documentation for our costumer.

We have help and guide you already to your last email about “how you can upload the quickstart to your Hosting”. And we thought you Ok with that. Remaining issue regarding the template can you email us. The template is absolute ok, maybe the costumer need little experience how to install the quickstart. On Help Documentation we give our costumer link video tutorial Quick Start for Joomla Newbies.

We add some little guide regarding the Quickstart installation for joomla 1.7. Please take a look at FAQs – Indentity on Themeforest .

Mitres, we reply you about our service regarding installation of quickstart. We don’t use QDesk.

Best Regards,

Twincore

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi Twincore,

The quickstart will not install, I’m using Joomla 1.7 and the following error message appears each time:

“JInstaller: :Install: Cannot find XML setup file Path does not have a valid package. “

Also, I thought this purchase includes light and dark versions??

Thanks

Twincore

Hi TEAMRelocations,

please read this fag : http://themeforest.net/item/identity-premium-joomla-template/faq/310326

Yes, you will get light and dark versions.

Best regards,

Twincore

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi, The Help doc says that the PSD files are “included the Main Design of Template’s PSD . In Zip Packet under folder PSD : Identity_Design.psd” However, they do not exist. Can you tell me where I can find them?

By the way, the quickstart install was super quick and great! Thanks, CT

Twincore

Hi Colleen Tully,

yes, PSD is included in Zip packed, on zip packed you will see version 1.6 and 1.7, please see on version 1.7 on folder PSD 1 .1.0, or you can re-download a packed again from Themeforest.

Thank you :)

Best Regards,

Twincore

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years

Hi

does it include HTML files

i want to interrogate the template for WordPress

Twincore

Hi Alfnyhosst,

no, it’s not include HTML files.

Best Regards,

Twincore

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
djacid Purchased
Hello. First of all congrats for this template. I have a problem with portfolio. Use this link to see the problem http://adcreativ.gr/index.php/page/portfolio/2-columns Thank you in advance :)
Twincore

Hi djacid,

thank you :)

We have check it to your site, that you use facebook and twitter module on right module position, we suggest change a position on user 5 or sub bottom 4.

Best regards,

Twincore

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