171 comments found

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
djacid Purchased

Wow, you reply was so fast. Thank you very much. The bug resolved!

Best regards!

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 3-4 years

I used your theme for a client of mine back then was the version 1.0, How do I update the theme to V 1 .2.0 and how to I update the joomla core from 1.6.3 to 1.7.3 without loosing the style and content ?? can I use the automatic update feature on joomla using your theme??

Twincore

Hi jhconcept,

we don’t recommended that you use the automatic update on joomla, sometime it doesn’t work properly. Better you make a backup first, to avoid loosing your work.

Please send your question again http://themeforest.net/user/Twincore , we will guide you how you can update it.

Best Regards,

Twincore

  • Bought between 50 and 99 items
  • Brazil
  • Exclusive Author
  • Has been a member for 3-4 years
geovane Purchased

Is there any way to get UTF -8 enconding? I’m having trouble with portuguese accents on titles. Tks in advance, wonderful template!

Twincore

Hi geovane,

thank you :)

please send us your question again to http://themeforest.net/user/Twincore.

Best regards,

Twincore

  • Bought between 50 and 99 items
  • Brazil
  • Exclusive Author
  • Has been a member for 3-4 years
geovane Purchased

Please look this… http://ecommet.web507.kinghost.net/site/index.php there is a problem with circumflex accent, acute and many others portuguese accent. Seems there is support to UTF -8 Encoding or ISO -8859-1…

So how do I fix that? Its only happen on titles.

Tks

Geovane

Twincore

Hi geovane,

we reply your email, please check your email.

Best Regards,

Twincore

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
gvales Purchased

Hi i am having issues with the contact page:

Can you please assist.

1.Code is showing at the bottom of the Google maps.

2.Text of the footer is changed compared to the rest of the pages.

3.And there’s a large space between the footer and the copyright.

I have sen you a email with log in details.

Please let me know if there is anything else you need to know from my side to assist.

Thank you, Gilroy

Twincore

Hi Gvales.

please check your email :)

Best regards,

Twincore

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Raj9 Purchased

Hello i just bought the template i got V 1 .0 only

As you said

“Quickstart of Identity template for joomla 1.7 is now available with new plugin version of JAT3 Framework installed (v. 1.3.2)”

Can you please tell me how i download all updated data

Twincore

Hi Raj9,

please open Help Documentation, you can find all links in section Installing joomla template .

Best regards,

Twincore

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Raj9 Purchased

Also given quickstrat pack is not working for 1.7 (sample data and template not working ) only default joomla is displaying

Twincore

Hi Raj9,

please read the Help documentation : Quickstart package installation. Make attention on step 4 (Database) or read on http://themeforest.net/item/identity-premium-joomla-template/faq/310326

Best regards,

Twincore

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

We have installed the Quickstart subdirectory folder on our web server. No adminstration screen activates on pointing to the Quickstart environment. The index file appears to be empty. Can you advise?

Twincore

Hi AnnMarieClarke,

Did you place the quickstart on right sub directory folder on your web server ?

Please pay attention on database installation, read on : http://themeforest.net/item/identity-premium-joomla-template/faq/310326

Please send us again your question to http://themeforest.net/user/Twincore

Best regards,

Twincore

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Raj9 Purchased

Thank you very much. now i installed the quick start

One more question

How i remove the + button http://snpr.cm/fQSE9X.jpg And T3 button from footer http://snpr.cm/gezFQc.jpg

Best regards!

Twincore

Hi Raj9,

Please send us again your question to http://themeforest.net/user/Twincore

Best regards,

Twincore

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Raj9 Purchased

Thanks for your help, your support is very good will buy other templates from you soon :) keep it up with new designs

Twincore

Hi Raj9,

thank you for your compliment :) Good luck for your project.

Best regards,

Twincore

  • Bought between 1 and 9 items
  • Chile
  • Has been a member for 2-3 years

Hi, great Work I have the same problem as geovane, problems with accents on titles, I need latin accents (iso-8859-1) , can you post the answer for this problem, please? regards Luis

Twincore

Hi Luismoralesdg

thank you :)

please send us your question again to http://themeforest.net/user/Twincore.

Best regards,

Twincore

  • Bought between 10 and 49 items
  • Has been a member for 7-8 years

I am trying to locate the light version without success. I also want to reduce the padding on the main slider, so there is not so much space. PLease advise. Thanks.

Twincore

Hi Madkreative,

please send us your question again to http://themeforest.net/user/Twincore.

and can you please provide us your website address ?

Best regards,

Twincore

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • United Kingdom
d311boy Purchased

Having trouble getting the profile to change to the colour I want, I have clicked on the profile in the backend, then made sure it is default by clicking apply, then clicked on save but the new colour profile is still not showing and just show the default dark profile?

Any ideas please?

Twincore

Hi d311boy,

thank you :)

please send us your question again to http://themeforest.net/user/Twincore.

And please provide us the admin access, if you allow us to log into your admin joomla.

Best regards,

Twincore

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

Im sure the answer is going to be yes but I would like the background to be a little dark blue then what is on the live demo page options. Is this just an option where I can type in a different color code to get a darker blue?

Thanks

Twincore

Hi Ashman07,

Yes you can change the color to any color you want. If you purchased the template, we will guide you how to change color outside the colors on demo version.

Best Regards,

Twincore

Default-user

Ok I have purchased it,

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi – Can you tell us how to change the background color on the whole site? We’ve looked everywhere, and sorry but cannot find it in the theme, code or images.

We’ve selected the light theme and we want to change the site background (not the content background container) to something other than white.

We’d really like to put an image back there. Can you tell us where in the code (not the admin tools) we can change the white background (see this page: http://184.154.224.18/~renaiss5/index.php/registration) to another color or perhaps put an image there instead?

Thanks!

Twincore

Hi Collen,

please send your question again to http://themeforest.net/user/Twincore

We will reply to your mail. Thank you

Best Regards,

Twincore

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

hi,

i’ve purchased your template. how is it possible to change the default theme to light-azure-moderate? i don’t want to leave the [+] sign for my site viewers to change the theme.

thanks for the help.

Twincore

Hi gabriyelogy,

thank you :) please see your email.

Best Regards

Twincore

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

hi,

i’m using the gk4 slider banner. the text has always a shadow which i’d like to remove but i’ve tried many things at the css code. the shadow still doesn’t go away :(

please help. thanks!

Twincore

Hi gabriyelogy,

please see your email :)

Best Regards

Twincore

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi, Can you please tell us how to get rid of two things on your template? We are sorry to bug you but we have spent many hours trying to find this before we write you.

1.) the top right plus sign that toggles and allows users to change the appearance of the site 2.) the very bottom footer where it says TWINCORE 3.) And how to control the font? We turned off cufon and PhocFont but still our template is using some sort of cufon to replace our headers. Firebug shows us this. The headers look so blurry now. How do you turn that off? We tried your template controls, did not work.

Thanks!

Twincore

Hi earwig2012,

please send us your question again to http://themeforest.net/user/Twincore. We will help you to resolve your problem.

Best regards,

Twincore

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
jeruik Purchased

Hi Twincore.

Purchased this template, great work! just have a question if anybody can help, when I go into the administrator panel then extensions/template manager then click on Identity – Default I get this error Fatal error: Call to undefined method JDatabaseMySQL::loadColumn() in /var/www/vhosts/wikibilim.kz/httpdocs/test/plugins/system/jat3/jat3/core/admin/util.php on line 1137

what could be the problem?

Also how do I change the pre-defined text where it says TOP / READ MORE / YOU ARE HERE on the breadcrumbs?

Thank you very much for your help/

Twincore

Hi Jeruik,

please check your email :)

Best regards,

Twincore

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • United Kingdom
d311boy Purchased

Hi, I purchased your template and it does not work right in Firefox 6 in regards to the Google fonts, it is not using the correct font in Firefox but is fine in all other browsers?

Twincore

Hi d311boy,

we use cufon on identity template not google font. We think its more better and faster if you upgrade a last version of firefox.

Identity can use google font, when we update to joomla 2.5

Best regards

Twincore

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