An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Twincore

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Twincore:

Support for our items includes:
  • Responding to questions or problems regarding the item and its features, but please be patience, we don’t offer a FAST Support !, please read Help Documentation first, before submit in Forum.
  • Fixing bugs
  • Providing updates to ensure compatibility with new software versions
Item support does not include (Available but not free):
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

What should i consider if i want to install Quickstart 1.7 ?

If you install quickstart for joomla 1.7, please read again the help documentation section “Quickstart Package Installation” , pay attention on Step 4. : Database – If you want install the sample data (it will be look same like a demo website), please add jos_ on Table Prefix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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