Discussion on IDStore - Responsive Multi-Purpose Magento Theme

104 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Beautiful, clean template! However, Ive noticed something of a glitch/drawback, when one clicks on a product image on a product page the jquery lightbox seems to often expand beyond the confines of the viewport. I think it is much better to have a situation where the image scales to a percentage of the viewport rather than respecting its original resolution. I also have a question, will there be an option to have a n internal cloud zoom rather than the one with the side popout on the product page in the future? e.g. http://themeforest.net/item/ultimo-fluid-responsive-magento-theme/full_screen_preview/3231798

8theme

Hi,
Thanks for your feedback and suggestions. We will take them into account.
Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I have just open up a ticket if you can please look in to this for me.

Ticket #XPL-643-75122

8theme

Hi,
We have answered to your ticket.
Regards

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • United Kingdom

Hi what happened to the WP version of this theme

cheers

8theme

Hi,
Sorry for inconveniences, our theme is under development now, we are working on the update. The theme will be temporarily unavailable.
Regards

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

What happen to the wordpress IDStore support?

8theme

Hi,
Sorry for inconveniences, our theme is under development now, we are working on the update. The theme will be temporarily unavailable.
Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

The Support for this Theme is really bad. Actually i bought this theme 2 weeks ago, and since then i have troubles with it. Of course that can also be a problem related to my installation. If i use a standard magento theme everything works as it should, and when i try to use IDStore Theme my menu keeps loading forever.

Dear 8theme Ltd. i really liked your theme, but it is not usable for me. And to be honest i dont have the time to waste another 2 weeks getting my problem solved. Every day that im not able to further develop my site costs me a lot of money.

Regards

8theme

Hi,
We can recommend you to update our theme to the latest version. Please, specify, what issue do you have on our theme installation?
Regards

Default-user

The main navigation (Root Category) keeps loading forever when you click on it. After one minute or more of loading the desired category finally shows up. did update the theme to the latest version. didnt help at all. although it could be a problem related to my installation it should be your job to ensure that the theme runs properly. And your supports response times are somewhat user unfriendly to be honest. some emails didnt event get answered at all.

8theme

please provide your ticket ID so we can help you more effectively.
Regards
8theme Ltd.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi When do we get a answer back to the ticket we send u ?

8theme

Hi,
Please, name your ticket ID here.
Regards

Default-user

Ticket ID #JIB-142-16078 and OTE-563-21084 and I have also send a mail

8theme

Our two experts have answered to your tickets on 6th of August and wait for your response.
Regards

Default-user

Hey 8. I have not get anything pm`s at my mail

8theme

Please, check once more your tickets.

Regards

Default-user

mmm… how do I tjek? I do not have account ….?

8theme

Please, contact us in email and we will send all the answers there, to avoid misunderstandings.

Regards

Default-user

I do not get it 8theme. Your had made us to send like 4-6 ticket`s and 2-3 email`s in over 1-1½ month and offer your customer good service and we do not hear from your firm and know you have thrown our ticke `s away and need us to send it agian :/ That is a very bad service 8theme. I have now send a email…. let us see how long this will take :/ *I hop your firm going to make some solution changes for your customer.

8theme

We have answered to your email.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

When will this be available for wordpress again?

8theme

Hi,
Sorry for inconveniences. As we are working on the update now, the theme will be temporarily unavailable.
Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

With regards to the IDStore for Wordpress, when is the resolution for lightbox going to be available?

8theme

Hi,
Sorry for inconveniences. As we are working on the update now, the theme will be temporarily unavailable. This issue will be surely fixed in this update.
Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Japan

Hi, When are you coming back online? We have a lot of issues like in the MENU. Errors.

Thanks so much!

8theme

Hi,
When are you coming back online? You may contact us via contact email. Thanks
Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Does your theme support configurable products? For example, can customer choose the color he wants a given item to be from a dropdown on the product page? Thanks.

8theme

Hi,
Yes, you may set the attributes (color, size) for your products.
Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

i have a problem importing the .xml demo:

Failed to import ….

why ?
8theme

Hi, uzbeko07,

Please, contact us in http://support.8theme.com and provide your admin panel access.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Ticket ID: BQR-747-30131

I am facing issues with the sider . I have noticed that the issue is resolved in the latest update.

I have made certain changes to my files. Can you please tell me which files have been modified so that i can only update only those files and make my slider work

Ps : Nice work with the theme :) Regards

8theme

Hi, gameofthrones,

There is a file changelog for each update here on ThemeForest.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 7-8 years

Hi, how can i show color attributes in category list page? seems not working in a regular way Thanks

8theme

Hi, mauretto78,

Please, contact us in http://support.8theme.com and provide the screenshot of your issue.

Regards

Default-user

Thanks: Ticket ID: AMD-564-91931

8theme

We have answered to your ticket.

Regards

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years

is the quick-start file included?

8theme

Hi, jarekm,

Please, specify what do you mean by that?

Thanks Regards

jarekm
jarekm Purchased

Most of the Magento themes here on Themeforest.net include quick start package file, which is exact copy of template website with all functionality already included…

8theme

Unfortunately, it is not possible in our theme. Thanks

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I can’t reach your demo site since 2 days, is there a problem? I intended to buy the theme but it seems that tehere is a problem about your demo.

For the meanwhile before the problem on your demo site, your “add to cart” links and product links were not working. Also I couldn’t reach your static pages like about us or simiar. Is there a chance to see the static pages before buying.

Waiting for your urgent reply…

8theme

Hi, OlegCassiniTurkey,

Please check

Regards

Default-user

still can’t add a product to the shopping cart and can’t view the static pages at the footer…

Default-user

still can’t add a product to the shopping cart and can’t view the static pages at the footer…

8theme

On our demo everything is working good. Please, specify what browser do you use?

Regards

Default-user

? use both chrome and explorer. your footer links are neot working on both of them

8theme

Our footer links are not active on our demo, but on your site you may enable them. You may contact us in http://support.8theme.com and provide the screenshot of the issue you have mentioned.

Regards

  • Exclusive Author
  • Korea, Republic of
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi i would like to change the name of the theme from idstore to something else,

is this just a matter of changing the directory in app/design/frontend/idstore

or do i need to need to change other files too??

thanks

8theme

Hi, medi8tor,

Yes, you may try to change the name of this directory and this: skin/frontend/idstore

Regards

Default-user

thanks! great theme by the way!

8theme

many thanks :)

  • Exclusive Author
  • Korea, Republic of
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

This is just a feature request / and or if you can tell me how to go about it or if your available for hire then cool

but what i would love is if in the wide drop down menu you could display the category image like the http://www.fredperry.com store does, then that would be a mega addition to this site.

Please let me know as i really want this on our site, nice one.

8theme

Hi, medi8tor,

Please, contact us in http://support.8theme.com

Regards

Default-user

Thanks Submitted :-)

8theme

great :)

Default-user

i sent you a message and i just get a reply back saying sorry we dont do any custom work.. what was the point to waste my time… also the website seems to have some script errors for ie9

8theme

Please, name your ticket ID here. Thanks

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • United States

Do the product images all have to be the same size like in your demo? And what if they are not?

8theme

Hi, keithb1961,

You may upload the images with your different sizes.

Regards

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 3-4 years

How can i add shopping options in the sidebar like in your demo?

http://8theme.com/demo/id/footwear.html

I mean the filter options… Coulour, Price, Category

8theme

Hi, DanielDesign,

You may add custom product variation (attribute), then add “WooCommerce Layered Nav” widget with your attribute(Display Type – List) to Product Page sidebar widget area and it will look in the same style like filter by size, color.

Regards

Default-user

WooCommerce?? This is the Magento version :)

8theme

Oh, sorry. To add some attribute into layered navigation there has to be active product with this attribute assigned within current category, and category should have option “Is Anchor” enabled.

Regards

Default-user

Thank you! I also have to say, the support got better :) At the beginning when you launched this template it wasn´t very good but know it got better. It seems you were very busy at this time :-)

8theme

many thanks :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
nuvair Purchased

I’m not sure why people are complaining about the support. I’ve had a great experience with them and the theme has done its job.

8theme

Many thanks :)

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