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How do I turn off the upsell and related products carousels at the bottom of the product page? Your “relative” code is completely broken on this page. It scales up the small images to a ridiculous size!
Please don’t tell me I have to turn it off in the catalog>manage products> product pages!
Hi, nrsteel,Will you be so kind to submit a ticket and send the screenshot of your issue? Thanks
A lot of problems while configuring magento, This error come “There has been an error processing your request
Exception printing is disabled by default for security reasons.
Error log record number: 1072777801728”
and then i access the error link this error comes “Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, firstname.lastname@example.org and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.” what is the reason
Hi, anas1110a,Thanks for the comment. We have answered to you in ticket.
I would like to test RTL support before I buy.
Hi, gehad3003,We do not have RTL support in our IDStore magento theme.
thanks for the beautiful template.
It’s not yet hosted in public (yet its on localhost computer for preparation).
When I add custom option to a products, this block gets right after product images. Why? In Your example custom options are on the right of the product images. (On all browsers chrome, firefox, safari, etc.)
Please check out a screenshot below.
I’d be thankful for any response.
I’ve compared yours HTML and mine – they have different html hierarchy on product views, how to fix it?
Please, review this screenshot: http://ge.tt/8zY3hbC1/v/0
Thanks a lot, now it is Ok
You are welcome
I have a question before I purchase.
Can I change product image dimensions for category and product page in template settings?
Hi, Yuma,Thanks for the interest. Unfortunately, we do not have such opportunity in the theme options.
Thank you for reply! Is it possible to customize those sizes through css files? Would you be able to provide instructions if needed? Thank you!
You may contact us in support http://support.8theme.com , provide your FTP and will try to help you.
how can I add newsletter signup box ?
in the admin area I can see newsletter component but I don’t know how to display the input box in the front-end.
Any advise would be great.
There is no default feature in our theme, but this article may help you: http://stackoverflow.com/questions/13798665/how-to-add-magento-newsletter-in-footer
The demo site is down, can you tell me how soon it will be back up?
We are in the process of refreshing the server. There will be some downtime on our web-site and support.8theme.com, so if you have any questions you may contact us at 8themes [@] gmail.com.
Sorry for any inconvenience this may cause you.
Base table or view not found: 1146 Table
etheme_slideshow_sliders’ doesn’t exist
Looks like the slider is not installed correctly or something.
Any Solution ?
First of to find to find the solution we need to see you site. You may provide your data to our support. Thanks
Hi, i just installed the theme but when i add options to a product the whole prise and order thing is going under the image.
How can i fix it so that its just next to the image:
Please, review this: http://support.8theme.com/index.php?/Knowledgebase/Article/View/23/0/manage-product-options-on-single-product-page
Thanks! That worked. But… Is it also available as standard option for all products?
I also managed to do this with the view.phtml (app/design/frontend/idstore/default/template/catalog/product)
on line: 133 – 135
<!-- edited kay <div class="clearer" />-->
<?php if ($_product->isSaleable() && $this->hasOptions()):?>
<div class="span5 product-shop"><?php echo $this->getChildChildHtml('container2', '', true, true) ?></div>
<!-- Edited kay <div class="span12 options-container2"><?php echo $this->getChildChildHtml('container2', '', true, true) ?></div>-->
Don’t know if thats good please let me know.
Please, leave your request here: http://support.8theme.com/index.php?/Tickets/Submit and we will reviw it better.
I have a pre-sales question.
We like this template, and we are wondering if there is an option where this template has the One Step Checkout extension installed, or if it is compatible with this template.
Our theme uses default magento Check Out function and there are no additional extensions available.
Few question I have:
1) Does this theme let us use check boxes for product add ons?
2) Is it possible to put up an email form in the footer where there is flickr photos in demo?
3) Do you provide installation and small customization to the theme?
Thanks a lot.
Thanks for your interest. 1. You may have that add ons in our theme product page.
2. Yes, you can add that email section on the front page. And yes we provide additional paid customization. You may contact us in http://support.8theme.com for more details.
Hi, I noticed on your demo site the product images are taken from a folder 440×600px e.g. media/catalog/product/cache/1/image/440×600/.../13_14_1.jpg
My site is using the default 265×265px images. Is this a theme setting?
FIXED: Magic Zoom was enabled in System>Configuration>Catalog
Hi, I am also experiencing the pop up box hanging when I click add to cart. On your demo site it confirms that the product has been added and gives links to continue/checkout. I get as far as the pop up box and the loading circle.
I should add that it is adding items to my cart it just doesn’t display the confirmation message.
I just installed the IdStore theme following the documentation file provided, but the only thing I see is a blank page. I’m working on the latest version of Magento 18.104.22.168
What is wrong?
Please, contact us in http://support.8theme.com provide the accesses and details of your issues. Thanks
still does not work
Please, specify your ticket ID.
Thanks. Your ticket is in process.
I’m ready to buy the theme, but just a question, is the theme included the order tracking system?
Thanks for your interest. Our theme uses only default magento functional, and separately it does not have such option, but Magento has.
As far as we can see from your screenshot, the responsive is enabled there.
but, it’s not full width
Please, specify how you expect the responsive version to be? What issues do you see on our demo?
Hello, we have: ID 3.3 Ecommerce – wordpress with woocommerce. And we have seen that there is a new theme with magento: ID v 1.3 magento ecommerce. And we would like to change it. Is it possible? Is it compatible with wordpress? Is it possible export everything since woocommerce to magento without loose the information in our website??
Thank you very much!
Sorry, but it is impossible to implement. If you want to change the platform into Magento, you need to purchase Magento theme version.
I’m interested about idstore but the compatibility with Internet Explorer is limited to IE9 and IE 10?
Thanks for your interest. Yes, our theme is compatible with IE beginning fro, 1.9 version.
In 1.8 version CSS3 Media Queries are not supported.
Is there functionality built in for a video lightbox? If I add other script, the jQuery breaks. Thanks
There is no opportunity by default in our theme.
have you changed something with slider on your demo because I see its working. Using IE9 its not showing correctly on my website so I turned slider off for my IE users.
Please give some advice, thank you
Please check the link below, i’ve attached screenshot how it looks like on IE9
Thanks for your note, will try to fix that.
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