Support for IDStore - Responsive Multi-Purpose Magento Theme

An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, 8theme, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from 8theme:

HELLO, DEAR OUR CUSTOMERS

We’re happy to provide the best support to all our customers through our knowledgebase and Forum. If you have any pre-sale question you can post it here in the comments or sent it via email. The response time depends on the request complexity and can sometimes takes up to 24 hours.

We do not provide general WordPress, Magento, WooCommerce support that isn’t related to our themes. We’re not able to support third party plugins or ensure that every one works properly with our themes.

Before submitting your support request, please review our FAQ, Video Tutorials, and theme documentation to see if your question has been covered.

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Click Here To Get Free Support

View Our Online Documentation

Our Training Videos

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Thank you, we look forward to serving you!
8theme Team

Support for our items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Go to item support

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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