An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Granth

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from Granth:


Support includes:

- Answering to questions regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions


Support does not include:

- Installation and customization
- Fixing bugs caused by third party themes and plugins that don’t comply WordPress standarts


If you need support, please send these items to us:

1. Your Purchase Code
2. Problem statement
3. Link/URL – Sample
4. Full issue description
5. Login data if needed


We try to answer all queries asap, but mostly within 24-48 hrs. Holiday which will delay our answer / customer support is not possible on every weekends. Thank you for your understanding.

For more details, please visit our Profile Page.

Frequently Asked Questions

1. How can I modify the font size of the price or center it vertically?

You can modify the price size using inline CSS styles.
Original content of input field.

$100<small>per month</small>

Modified content of input field with smaller font size.
To achieve this you should create a <span> wrapper around the price and set font size CSS property.

<strong><span style="font-size:10px;"></strong>$100<strong></span></strong><small>per month</small>

If you remove the “sub” price part (e.g. <small>per month</small>) then your price won’t be centered vertically. You can modify line height CSS property for vertical centering the text.

<strong><span style="font-size:10px;</strong><strong>line-height:15px</strong><strong>"></strong>$100<strong></span></strong>

When you use html tags don’t forget to close them to prevent layout break.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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