79 comments found

AzarCom Purchased

hi, great theme! but i have a problem with “about” page: social links dont’ appear in the “team members”. What i have to put in “icon class”?

Default-user
AzarCom Purchased

answer please, is important for us

subsolar

Please write via my profile page contact form (at the bottom right) so I can give you better support there :)

Thank you for your last response. One last questions… How do I change the pink color in the progress bar on the About Us page and Map Section on the Contact Page?

The main color in the options panel isn’t changing that part of the CSS and I can’t seem to find the correct file to make the changes.

Default-user

Also, How can I link an image in Masonary Gallery to and external url? I want to link each image to my shopping cart.

subsolar

Can you please contact me via my contact form (on my profile page at the bottom) so I can give you better support there. Thanks.

Default-user

sure

Hi to everyone, i have a question. Why when i go to the portfolio page and i click to a project , it’doesn’t open . I only see the gallery with the evidence images of all project. I would enter in the internal page for each project. Thanks Giacomo

subsolar

Hi, In the Admin Dashboard, click on Settings -> Permalinks and select the “Post Name” checkbox. It will fix it :)

Hi. I have just bought the theme because it fits perfectly with my structure web but I have a problem. I want to create a Portfolio Gallery to include several images. First of all I create one page and in the “page attributes” I click over “Portfolio (Gallery)”, then I create two categories for the gallery and finally, I create the Portfolio including the image in “Single Portfolio Items”. After all these steps, I go to see the web and I only can see the categories buttons. I have tasted with the different page attributes and it`s not possible to see anything. (I can`t see any image – I only see the buttons category). Can you tell me which is the problem?. Thank you very much.

subsolar

You have to select a featured image. It is the image that will be used as a thumbnail in the portfolio.

Default-user

Ok, thanks. I have try it and it`s correct.

Hi again.

I am having problems with the contact form. I have configured it correctly and when I send an email, appears the message “Thanks, your email was sent successfully” but the email never arrives. The contact form does´t work.

I have tasted my email account with my outlook program and the account and the email works correctly. The problem appears using the contact form of the web.

Thank you very much for your help.

subsolar

Make sure you’ve entered you email in the Impacto Options panel. If it still doesn’t works, It seems like a problem with your hosing provider, please ask him if he supoorts the php mail() function.

Hi,

There seems to be a weird glitch when the slider hits the 3rd slide.

http://selfimagemedia.com/

Thanks for your help!

subsolar

Please download the latest version. I’t fixed in there :)

Hello, I do love this theme and my client as well! I’ve just got a little issue with the contact form. I entered the client email address, but when I try to send an email thru the contact form, he doesn’t receive it. But if I enter my email address instead, and try again to send an email, I get it. How can I solve it? Thank you!

subsolar

It may be an issue with the hosting provider, please contact him. If the problem still persist, please contact me via my profile page.

ecatenodia

I don’t think it may be the hosting provider, as it’s the same of my website (hence the email addresses!). Shall I contact them anyway?

subsolar

Yes, please contact me and then please update me via my profile page. The support there is faster than in the comments here.

Hi,

Is it possible to set the logo to be positioned on the left of the screen when the site is displayed on a tablet or mobile rather than being centred?

Thanks…

subsolar

Hi, there is way with a custom CSS code. You’ll have ti use the custom CSS field in the Impacto Options panel. Just enter this code:

@media only screen and (max-width: 992px)
.logo {
width: 70%;
margin: 0 auto;
text-align: left;
}

I had my homepage menu centered and randomly its changed by itself to align left. Why would it do that?????

http://selfimagemedia.com/
subsolar

It seems you’ve changed the padding of your #nav-container , the default is: padding: 0 20px 60px 50px;

Default-user

you’re right thank you!

kiz2004 Purchased
Hi, i added a new project in my portfolio page http://www.ziokiz.it/portfolio/

but i don’t see it. why?

m

Default-user
kiz2004 Purchased

No, everything seems setted up in the right way..Is there a support mail?

subsolar

Yes, contact me via the contact form at the bottom of my profile page.

Default-user
kiz2004 Purchased

I sent you an e-mail. Thanks

Hi, I have serious issues with Internet Explorer. I tried your demo on themeforest through http://www.browserstack.com/ and it looks same bad as my website, big slider doesnt seem to work. Right side of page is blank.

And problem is that my client works on IE …

I tested these browsers (all same issues)

Windows 8 ie 10 Desktop Windows 7 ie 8 Windows 7 ie 9 Windows 8.1 ie 11 Windows 7 ie 11 Windows 7 ie 10

What to do?

Default-user

Issue is same on all versions, images dont load. Please answer.

subsolar

Hi, just tested on IE 11 and IE 10 and there are no problems. We can’‘t test right now on older browsers because as the notice on our profile page says, 2 weeks we’re often away from internet access. Thanks for the understanding.

When viewed in mobile the “navigate to” main menu isn’t very responsive at all. It took me a lot of tries before it would finally work and show the pages.

subsolar

I can’t find such problem, can you please give a link to your site, so I can expect it. Thanks.

Default-user

oops sorry! its: selfimagemedia.com

subsolar

It seems you’ve written Custom CSS padding to the #nav-container element. Please bear in mind that all customizations and 3rd party plugin bugs are beyond the support.
The only way that we can help you with customizations if if you request a paid one. Thanks for the understanding.

Hi there,

I purchased your theme, it’s brilliant but I just can’t seem to find the shortcodes (installed plugin) even I link to the preview of shortcodes would be enough.

Cheers, Rikki

subsolar

You can use the Custom CSS field in the Options panel. Just write:

.page-template-template-portfolio-masonry-php .entry-title {
   display: none;
}
Default-user

Cheers! another question how can I change the navigation on the mobile version to a button accordion, I’ve installed a couple of plugins but the just mess up the layout.

subsolar

As support only covers bugs and problems with the theme, any customizations goes beyond that point. The only way we can help you is if you want to offer you a paid customization or you can refer to a freelancer – for example Envato Studio. Thanks for the understanding.

Hi! There is an issue with the menu on responsive view. It does not display. I am on an iPhone. How can I fix this issue?

Default-user

No it does not. It’s happening on my website and I have not changed the menu coding at all.

Default-user

Hi, I fixed it. It was a plugin causing drama lol! Thanks! One more thing, my images are turning black and different colors before they fully load. Do you have an idea what could be causing this to happen?

subsolar

This doesn’t seem like a theme issue. Make sure the it’s not a problem with a 3rd party plugin.

Hi, great theme, i’d like to buy it but I need to know if colours of menu and fonts can be canged easly Thanks

subsolar

Hi, there are option for the main color, secondary, sections background, body background and sidebar background colors.

And yes you can change the font – all the Google Fonts are integrated in the theme :)

Hi! Great theme indeed. But I’m having some problems with retina scripts, it’s causing as many 404 errors as the images on each page. What can I do to fix it? Thanks.

subsolar

This leads me to think that it can be an issue with your server configuration. Anyway, it’s good that you have come up with a solution. You can also try some of the plugins mentioned here if you want: http://code.tutsplus.com/tutorials/ensuring-your-theme-has-retina-support--wp-33430

Default-user

Yes I think you’re right, I tried the theme online on my own server and no error occurs. Otherwise on my client’s server it does. Have you got any idea about what is might be due to? A server parameter, a permission, what else? It’s driving me mad… thank you anyway for your reply.

Default-user

Ok it was my fault. I realized I had inadvertently zoomed in with keybord in Chrome browser. After zooming out back to the actual size, retina.js started to work properly again. Sorry.

policaj1 Purchased

Hi Subsolar, I bought this theme but I am not satisfied with it. On the index full screen – all content of the images should be displayed but is not. If you for example look on the blue image ‘perian_spring’ from livepreview page of impacto on ipad only half of the boat is displayed. The same happens also for my pictures on my website on different resolutions. This feature is crucial as I need to present for the clients full renders. I tried changing css but without luck. Can you help us with that?

Regards, Chris

subsolar

Hi, as the image have to always be full height and full width, without any stretching the image is zoomed until it fills the whole display by using the upper left corner as a starting point.

Hi, great theme first of all. Just two things:

1. Could you please add Vimeo to the social links?

2. On my home page, the slider doesn’t fit underneath the navigation after scaling the browser down like it does in the demo. http://sebcastilho.com/

Default-user

Sorry nevermind number 3. I installed a plugin to help with that

Default-user

4. Could I have a different sidebar for the blog index and pages? Also can we get paginated navigation at the bottom of the index?

subsolar

1. This will be added when a future patch is released.
2. I tested it on Chrome and Firefox, and it fits as it should.
4. As support only covers bugs and problems with the theme, any customizations goes beyond that point. The only way we can help you is if you want to offer you a paid customization or you can refer to a freelancer – for example Envato Studio. Thanks for the understanding.

Hello – I am considering purchasing this theme after several colossal failures with other themeforest authors. Is there a way to have a Related Projects functionality that would display linked thumbnails of similar projects on a portfolio detail page?

subsolar

Hi, currently this is not implemented in the theme but it should be an easy work for a freelancer – for example Envato Studio – or we can provide you with a paid personal customization. You can contact us for more information.

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