An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by oliverdionela

They will respond to buyers' questions via email at oliver.dionela01@gmail.com.

Additional information from oliverdionela:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

Welp! I tried to install this theme but everything went unstyled and ugly and weird. What was wrong?

Some text editors strips HTML tags from html files which breaks the theme as a result. To avoid this problem, open the theme file using an html editor like Sublime Text, Textmate or even Dreamweaver. One awesome (and absolutely free) editor would be Notepad++ (download at http://notepad-plus-plus.org).

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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