177 comments found

I can’t post on there. I don’t have an account and there’s no link to create one. Thoughts?

ait
ait Author

Please send me a private message over themeforest, I’ll forward you username & password.

How to create an account on our support forum:

Send us a private message via Themeforest Contact Form: http://themeforest.net/user/ait#from with text “Support Forum Request”

We will verify your purchase and create you an account.

You will be able to see all previous questions, discuss and ask a new ones.

We could send you occasional newsletter. You can Unsubscribe at any time.

SEARCH RESULTS CONTAIN CODE IN COPY is there a way of removing the html/code from the search results copy? for instance if you search on your Live example for the term’ impressive slider’ – look at the sub copy last line – it contains the html within that text raw [image].

how do you remove this?

kind regards

i

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

any chance of making a “responsive” version?

ait
ait Author

Sorry there are no plans for that, the issue is that big updates usually don’t receive any marketing on themeforest, that means that our time is better spent new theme rather then upgrading existing ones. :(

Hello,

I have used Impression theme and it looks great.. But the problem is my website takes a lot of time to load. Does the theme really make the website slow?? (www.emmatics.com) is the website. I have a local copy of the same and even when i run it in local it is slow. Please suggest on to improve the performance.

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Hi guys,

I’m getting the following error on this them when I preview or activate:

Fatal error: Call to a member function options() on a non-object in /content/HostingPlus/m/y/mycorestrength.com/web/wp-content/themes/impression/index.php on line 36

I sent you an email about it, could you let me know what the problem could be please? Need to get it sorted asap,

Thanks

ait
ait Author

Your account on our support forum is now created, please post your question there. Our developer will help you. Thanks.

Ok perfect thanks, i’ll go on now and send the question thanks

Hi AIT

Can someone look at my query asap please, i’ve posted onto the forum and heard nothing back need it sorted asap

Thanks Hi guys, I’m getting the following error on this them when I preview or activate: Fatal error: Call to a member function options() on a non-object in /content/HostingPlus/m/y/mycorestrength.com/web/wp-content/themes/impression/index.php on line 36 I sent you an email about it, could you let me know what the problem could be please? Need to get it sorted asap to get the new site live, have contacted my hosting provider and they said it’s a theme problem, Thanks

For faster issue resolution please provide: URL to your website: Browser version: Theme version:

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Hi AIT

I’ve left two queries about this on the support forum and I haven’t received any answers?

ait
ait Author

Sorry for that, I’ve forwarded your questions to our developer. He was off yesterday. Thanks.

Hi AIT ,

I’m still waiting on a reply to my queries on the support forum?? I made the amend from your developer but am now receiving another error. I sent the message three days ago and still no solution. Can someone look at this for me please, otherwise I’ll need a refund as I can’t get the site up and running at all,

Thanks

ait
ait Author

Sorry for that, I’ve forwarded your message to two our developers to have a look at your issue urgently. Thanks.

yaelevi8 Purchased

Hi, I purchased the kit and is great! Is it possible to control the animation speed of images at main slider? If there was a way to control it through admin panel that was wonderful!!! Anyway, I’d love to know how to change the animation speed through the theme files.

ait
ait Author

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

Thanks

grandes Purchased

Hi, I purchased the template few weeks ago. I’d like to know which is the best image for the homepage (in terms of wide resolutions) I should look for. Thanks

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Hi good evening my theme did not come with WPML wordpress plugin. I can not do the translation of my pages

Thank hug

Hi good evening my theme did not come with WPML wordpress plugin. I can not do the translation of my pages

Thank hug

ait
ait Author

Sorry WPML plugin is not included, our theme just supports WPML plugin. Thanks.

Hi good morning, how do I by images of logos on statements please. thank you very much

Hi good morning, how do I by images of logos on testimonials please. thank you very much

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

guzmanrj Purchased

I left a few comments on the support forum and nothing has happened. I sent off my account information to see if it could be uploaded and I have nothing has happened. I want to get a refund for this template that does not work.

This is what I see when I try to upload it to word press. This is the 5th time I have tried to download it. This file is not complete or something else is wrong with it. I do not have a lot of time to get the website going.

Failed to import ait-portfolio-category Big Portfolio Failed to import ait-portfolio-category even Failed to import ait-slider-creator-category First Slider Tab Failed to import ait-slider-creator-category Last Slider Tab Failed to import ait-portfolio-category odd Failed to import ait-slider-creator-category Second Slider Tab Failed to import ait-service-box-category services Failed to import ait-slider-creator-category Third Slider Tab Failed to import ait-portfolio-category Uncategorized Portfolios Failed to import ait-service-box-category Uncategorized Service-Boxes Failed to import ait-slider-creator-category Uncategorized Sliders Failed to import ait-portfolio-category Websites Portfolio Failed to import “slide 4-2”: Invalid post type ait-slider-creator Failed to import “slide 4”: Invalid post type ait-slider-creator Failed to import “slide3-2”: Invalid post type ait-slider-creator Failed to import “slide 3”: Invalid post type ait-slider-creator Failed to import “slide 2-2”: Invalid post type ait-slider-creator Failed to import “slide 2”: Invalid post type ait-slider-creator Failed to import “Admin Preview”: Invalid post type ait-service-box Failed to import “Technical Support”: Invalid post type ait-service-box Failed to import “Multilingual Ready”: Invalid post type ait-service-box Failed to import “Halfscreen Big”: Invalid post type ait-portfolio Failed to import “Examination Big”: Invalid post type ait-portfolio Failed to import “Terminator”: Invalid post type ait-portfolio Failed to import “Longpage”: Invalid post type ait-portfolio Failed to import “Netspace”: Invalid post type ait-portfolio Failed to import “Creator”: Invalid post type ait-portfolio Failed to import “Compound”: Invalid post type ait-portfolio Failed to import “Fullscreen”: Invalid post type ait-portfolio Failed to import “Guesthouse”: Invalid post type ait-portfolio Failed to import “Halfscreen”: Invalid post type ait-portfolio Failed to import “Examination”: Invalid post type ait-portfolio Media “Editor” already exists. Media “thumb_video” already exists. Media “Screen shot 2011-12-06 at 1.59.47 AM.png” already exists. Media “Disable WP autoformatting.jpg” already exists. Media “Disable WP autoformatting.jpg” already exists. Failed to import “slide 1-2”: Invalid post type ait-slider-creator Media “banner_icons” already exists. Media “icon1” already exists. Failed to import “slide 1 ”: Invalid post type ait-slider-creator Media “header_gradient” already exists. Media “facebook” already exists. Media “twitter” already exists. Media “youtube” already exists. Media “RSS” already exists. Media “flickr” already exists. Media “compound” already exists. Media “creator” already exists. Media “examination” already exists. Media “fullscreen” already exists. Media “guesthouse” already exists. Media “halfscreen” already exists. Media “longpage” already exists. Media “netspace” already exists. Media “terminator” already exists. Media “card02” already exists. Media “card04” already exists. Media “card06” already exists. Media “card08” already exists. Media “card09” already exists. Media “card10” already exists. Media “card12” already exists. Media “card14” already exists. Media “card18” already exists. Media “book06” already exists. Media “book07” already exists. Media “card01” already exists. Media “img” already exists. Media “impression_temp” already exists. Media “services-wp1” already exists. Media “about-thumb” already exists. Media “slide-azure” already exists. Media “slide-blue” already exists. Media “slide-purple” already exists. Media “slide-yellow” already exists. Media “slide-green” already exists. Page “Blog Page” already exists. Page “Universal Portfolio” already exists. Page “Contact Us” already exists. Page “Shortcodes” already exists. Page “Text Styles & Classes” already exists. Page “About Template” already exists. Page “Impression Features” already exists. Page “Picture Gallery” already exists. Page “Blog-Seite” already exists. Page “Impression Funktionen” already exists. Page “Boxes & Frames” already exists. Page “Posts” already exists. Page “Lists” already exists. Page “Pricing tables” already exists. Page “Videos” already exists. Page “Sitemap” already exists. Page “Facebook & Twitter” already exists. Page “Google Maps” already exists. Page “Buttons” already exists. Page “4-cols Description 1” already exists. Page “3-cols Description 1” already exists. Page “2-cols Description 1” already exists. Page “2-cols Title Inside” already exists. Page “3-cols Title Inside” already exists. Page “4-cols Title Inside” already exists. Page “2-cols Description 2” already exists. Page “1-col Description 2” already exists. Page “3-cols Description 2” already exists. Page “4-cols Description 2” already exists. Page “Google Chart” already exists. Post “My Blog Post” already exists. Post “What’s New on Impression” already exists. Post “The Most Important Event” already exists. Page “Modal Windows” already exists. Page “Notifications” already exists. Page “Images” already exists. Page “Columns” already exists. Page “Tabs and Accordions” already exists. Page “Homepage Content Example” already exists. Page “Content Section Layout” already exists. Page “Default Content with Sidebar” already exists. Page “Fullwidth Content” already exists. Page “Impressive Slider” already exists. Page “Service-Boxes Section” already exists. Page “Testimonials & Social Icons” already exists. Post “Another blog post” already exists. Page “Blog Siete” already exists.

Please send a refund to my account.

Thanks,

ait
ait Author

Hi,

I see your tasks on our support forum and I see the developer takes care about you. Just try to show consideration for the time zone differences and complexity of some issues. We provide the support the best as we can.

Thanks.

lethio Purchased

Hi, I bought Impression theme (version 1.2) more or less 2 months ago.

The website is really slow. I believe it is mainly for the refresh of the slides for every page.

Do you think can be useful to upgrade the theme with the 1.5 version?

Have you got any suggestion to make the website faster?

(If you need I can give you privatly the website address)

Thank you

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

Your support forum account will be generated automatically.

Thanks

richang Purchased
I’m using this theme, all is great but the “tab” words doesn’t show up, Would you please help…. Mysite : http://www.top-bg.com/
ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

Your support forum account will be generated automatically.

Thanks

Hi! How can I can change the height of the slider? Is this possible?

Cheers!

ait
ait Author

Hi,

go to General Settings > Header folder > “Header Slider” box > Height

Thanks.

iwsayers Purchased

i posted on the support forum but have not had a reply – looking to change the theme body copy from gray to black

thanks

ait
ait Author

Thanks for your comment, our developer will get back to you shortly.

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