UpSolution

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2267 comments found.

m-alberta

m-alberta Purchased

Hello! Great Theme! But after the update to version 3.2.1. have problem with Visual Composer in the frontend editor. Do not add new elements to a row! Watch the video:

https://www.dropbox.com/s/cqcny1x64kfypx1/Problem.avi?dl=0

How to solve a problem? Thank you!

Hello,

This question will require additional information from you, some of which may be private. For your convenience, we moved your question to support forum. Please subscribe to its notifications, and provide credentials via private reply (URL, admin username and password)

Hi,

Question regarding the image gallery: would it be possible to have a few more settings? Now it’s masonry or square, but what if I want to have all rectangles?

The theme already creates certain crop and non-crop versions of the images, so would there be a possibility to add the option to select masonry but based on the 600×400px image versions (for example)? Or not even masonry, but just image gallery with those images. That way it’s very simple to add a neat 4 images side by side that in the original images don’t have the same resolution. When you then click on one image, you get the big version in the original resolution?

Thanks in advance

Hi,

Please create a Feature Request on our Support Portal, and if it will receive many voices from other clients, we’ll consider implementing this feature in one of the next updates.?

Let us know if you have further questions!

cris07

cris07 Purchased

how can I use the back to top on light box/modal?

Hello,

At the moment Modal Box element doesn’t provide such ability out of the box, please create a ticket on our Support Portal so our developers could provide a solution.

Thanks!

stevefit

stevefit Purchased

Hello, There seems to be a problem with this theme on mobile devices…

When you click the nav menu bar to drop down the menu, it jumps about a little bit on mobile devices (tested with two mobiles), as can be seen when viewing your main site on a mobile. Looks very choppy (not smooth).

To test, simply click the nav bar while viewing your site on a mobile (portrait view is the worse), and when you click a sub menu item it looks very bad.

I hope this can be fixed asap?

Thanks, Steve.

stevefit

stevefit Purchased

Ok…

The URL is, any URL on YOUR website – http://impreza.us-themes.com/ The two mobile phones tested on so far – SAMSUNG GALAXY S5 and LG G3. OS is both android, and default browser. I will test on more…

Phone in portrait view, click nav menu (it jumps), click sub menu (it jumps real bad). The choppy jumpy about looks terrible! and of course, the nav menu gets used all the time.

Have you tested this issue on a MOBILE device?

Thanks, Steve.

stevefit

stevefit Purchased

Also…

When the mobile is in portrait view, the cart message that is displayed isn’t on the screen.

Click the cart icon on YOUR website, when viewing on a mobile device (portrait).

Steve.

Most probably you have outdated OS installed so you should update it to its latest version. We recommend using Chrome browser instead because default browser has security issues. Regarding cart appearance issue: we already aware about it, and the issue be fixed in the next update. Like a temporary solution append next code to Quick CSS at Theme Options > Styling:
@media (max-width: 600px) {
    .l-header .w-cart-notification, .l-header .w-cart-dropdown {
        right: 0!important;
    }
}

Let us know if you have further questions!

cris07

cris07 Purchased

when im using the visual composer on the single product page the out put is like this http://cloudfone.wearenotlive.com/product/xxxx-2

Hello,

This question will require additional information from you, some of which may be private. For your convenience, we moved your question to support forum. Please subscribe to its notifications, and provide credentials via private reply (URL, admin username and password)

How to show featured image on video post? Coz I already choose format Video but featured image doesn’t show on grid post

https://snag.gy/aCYy5R.jpg https://snag.gy/JWrzER.jpg

According to the official documentation we provided above:

Video format:

It used to display live video instead of featured image as post preview. Post with “Video” format uses the first found video link (or embed) in the post content. Please check this table for videos from what sites you can use.

Note: only Classic and Masonry blog layouts will display the live video for posts with “Video” format. All other layouts will display featured image (if it set) and the “play” icon on it. So we recommend to add Featured Image for every post with “Video” format.

Let us know if you have further questions!

So in your demo the video post using featured image?

Sorry for misunderstanding!

I overlooked that there is a Tiles layout, Featured Image should be visible there, as well as on demo because it Small Circle layout there, please make sure you added Featured Image at Page Options, take a look at this sceenshot, if you already added the image, please create a ticket on our Support Portal so our developers could investigate the issue better.

Thanks in advance!

My company is using this theme. I just tried updating from 2.2.1 to the most recent version (also switching over to a child theme) and it’s giving me the “you’re content needs to be migrated” alert. Seeing as I updated from 2.2.1, I’m not sure why it’s prompting me to do that. More of an issue though is that the site is now only displaying the js pre-loader and never actually loading. I’m not sure if something happened when I switched to a child theme, but it still displays the alert when I try to activate the previous theme…

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