58 comments found

jrudenoea Purchased

Hi,

I am about to launch a new site using the InCare theme. We are having an issue with text wrapping.

See links below. As you can see the image is not wrapped with text.

Newsite: http://69.195.124.129/~helpino8/wwwhelping2healorg/blog/natural-head-lice-remedy/

Old site with proper wrappinghttp://www.helping2heal.org/blog/natural-head-lice-remedy/

Can you please explain how to fix this issues.Thanks! Thanks – JR

themeskingdom

Hi JR,

Thanks for the info, we are going to release small update to the theme which will fix this issue. If you are in a hurry to launch your site you can make the change your self. You need to edit shortcodes.css file on line 130. You need to addd this code to .shortcodes p attributes: “display: block; width: auto; float: none;”

Thank you

Default-user
jrudenoea Purchased

Thanks so much for the quick response. That worked!

jrudenoea Purchased

Hi,

Is there a way to change the image size on our blog roll: http://69.195.124.129/~helpino8/wwwhelping2healorg/blog/. The images are all being resized and this is especially problematic for tall narrow images. Also how might we put the post title at the top, above the pictures?

Ideally we could just pull in the image size directly from the post, similar to what we had on our old blog roll: http://helping2heal.org/blog/

Thanks!!

JR

themeskingdom

Support for all Themes Kingdom themes is handled through the Themes Kingdom support system, if you’d like to open a new ticket over there and Themes Kingdom support team will take a look at your issue :)

To register support account please follow these easy steps:

Find your ThemeForest purchase code/licence key

Create an FREE Account

Theme support is offered to verified customers by support system only.

Default-user
jrudenoea Purchased

Hi,

Thanks for the response. I have an open ticket:

http://www.themeskingdom.com/support-tickets/blog-roll-images/

However no one has responded in 9 days and it seems there are hundreds of pending tickets.

This is the last issue we need to resolve before we launch our site.

Thanks,

JR

themeskingdom

Hi JR,

It seems that there ware some bug in our support system that marked your message as pending, all tickets are marked as new until answered. I will have a look at your ticket right now.

Thanks, I just bought this theme.

Had a quick question… while trying to create a slider, the following error occurs, how should I resolve it?

“Ajax Error!!! error”

themeskingdom

Hi Omar,

In InCare panel > Home Page tab make sure that you have correct slider alias entered. If this problem continues please open new ticket at our support system and our team will help you. To register support account please follow these easy steps:

Find your ThemeForest purchase code/licence key

Create an FREE Account

Hi,

We are interested in purchasing this theme. Could you let me what are the other skin colors because the demo one is not good for our logo.

Thanks,

Christy

Default-user

Hi, Can I have your reply re: theme color please..

thank,

Christy

themeskingdom

Hi Christy,

“InCare” theme allows you to set different colors and background image. There are no predefined skins for this theme.
You can check all options here: http://i.imgur.com/MChnBlQ.png

Thank you,
- Djordje

hi,

I am interested to buy your theme but i need to view all theme’s short-codes and UI, especially form elements, please.

the about-us page contains only buttons.

Thank you in advance.

Absolux

themeskingdom

Hello,

On “Incare” demo-”about” you can see all shortcodes: http://demo.themeskingdom.com/incare/about-us/

There are presented shortcodes for 1/2, 1/3 and 1/4 column, quote, buttons and lists. There is one extra shortcode for “Revolution Slider” which comes included with the theme.

Thank you,
- Djordje

Hi, I´ve a problem with submenu background. Any colour I chose, always looks transparent. I leave you the link of the site to take a look. How can i fix it?

I would also to know how to insert the contact form in my site which information appears on contact submenu in wordpress

Thank you Pep

themeskingdom

Hello,

Please submit official support ticket.

Support for all Themes Kingdom themes is handled through the Themes Kingdom support system, if you’d like to open a new ticket over there and Themes Kingdom support team will take a look at your issue :)

To register support account please follow these easy steps:

Find your ThemeForest purchase code/licence key

Create an FREE Account

Theme support is offered to verified customers by support system only.

Thank you,
- Djordje

themeskingdom

Hi,

So far we didn’t have any complains regarding InCare working on WordPress v3.8. If by any chance you run into any issues we will be glad to fix them.

Best regards, Bojan

Hello, we have created a website with the template InCare. We have a problem with the “featured image” in the mobile version. In this case the “featured images” do not fit the screens of smartphones. How can we solve the problem? Thank’s Upane

themeskingdom

Hello,

Please submit official support ticket since we will need additional details from you like website URL, theme version and such.

Support for all Themes Kingdom themes is handled through the Themes Kingdom support system, if you’d like to open a new ticket over there and Themes Kingdom support team will take a look at your issue :)

To register support account please follow these easy steps:

Find your ThemeForest purchase code/licence key

Create an FREE Account

Theme support is offered to verified customers by support system only.

Thank you,
- Djordje

venuko Purchased

Hi!

Need Russian translation template. Have?

themeskingdom

Hello,

Unfortunately we do not provide translation of our themes. However, if you need you can easily translate theme to desired language. Here are the instructions how to translate the theme: http://www.themeskingdom.com/knowledge-base/how-to-translate-the-theme/

Thank you,
- Djordje

Default-user
venuko Purchased

Thank you!

I like the theme….is there a mobile version planned? Or better yet, does it display correctly on mobile now?

LMK ASAP.

Thanks

Charles Jones

themeskingdom

Hi Charles,

“InCare” theme is responsive theme. The latest version is fully optimized for mobile devices. Our demo, unfortunately is not the latest version of the theme.

Thank you,
- Djordje

I just bought the theme but was wondering how to enable the slider on the homepage using the incase options when I click okay and give an alias nothing shows?

themeskingdom

Hello,

Please check theme reading setting. “InCare” theme reading settings should be set to the latest post and not static page.

If this is not the case, please submit official support ticket, since we will need additional details from you.

To register support account please follow these easy steps:

Find your ThemeForest purchase code/licence key

Create an FREE Account

Theme support is offered to verified customers by support system only.

Thank you,
- Djordje

Hello, I’m interested in purchasing InCare for the nonprofit organization I work at. Is there a way to enable password protected pages for employees or board members? or perhaps password protected documents?

themeskingdom

Hello,

Can you provide more details about your request? Do you wish to integrate registration with third party plugin?

Thank you,
- Djordje

Default-user

Essentially yes, we currently run our registration through donor perfect would there be a way to integrate it through the website so the user would feel as though they are just simply registering on the website?

themeskingdom

Hello,

If “Donor Perfect” offers integration through iframe or as plugin, then there are no limitations for this. Do you know which way of integration they offer?

Thank you,
- Djordje

njsrts Purchased

Hello!

Is there any possible way to import css or php styles from my old template into the incare template? I want to keep a similar page flow that i had in the old template, because when i activate the the incare template with its pre programmed settings my pages content gets convoluted or not visable. it could be due to the widgets that I have currently in use (they are from the old template)

Thanks - Joe

themeskingdom

Hello,

Please submit official support ticket.

To register support account please follow these easy steps:

Find your ThemeForest purchase code/licence key

Create an FREE Account

Theme support is offered to verified customers by support system only.

Thank you,
- Djordje

I`m really mad for myself, that I buy this theme year ago. It`s too expensive! For this price I buy lot of good themes, but not this one!

Now I try update it to new version. Install newest in new folder incare2, switch to this, and when swith back to older version lot of my previosus settings are gone (colors for example, sic :().

Incare theme worst things:
  • export/import theme options
  • not much shortcodes
  • uggly and unfriendly theme options panel
  • suport system with tickets, and without any option of read forum list with solved problems is stupid to users and also to theme support team

So if You want buy theme for 45 dollars pleas think two times – as I said, ther is a lot of better themes in Theme Forrest. Sorry for english.

themeskingdom

Hi Dragan,

Thank you for the feedback.

Theme price is automatically generated by ThemeForest, and we don’t have any control over it. There are numerous parameters that affects theme price, and one of them is “Revolution Slider” which is worth $15.
“InCare” is our second generation theme, and now this theme is almost 2 years old. In the time when it was released it was pretty modern theme, with nice features.
If you are looking for modern, non-profit theme, I suggest you to check our “Charity+” theme, which costs same, but it comes with many great features – page builder, “Revolution Slider”, 10 shortcodes…

For all our users we offer free support. Support is handled through our ticketing system, since we are taking personal care of each single user. I understand that open-forum system might look easier from end-user’s perspective, but with personal support we are providing dedicated support to each client. Practically, this means that you are getting direct and precise instructions how to resolve desired issue.

I suggest you to try our “Charity+” theme and our support system, and I’m sure that you will be more than pleased with our services.

Thank you,
- Djordje

Hi there. Great theme, and I’m just getting started working with it. Quick question that I haven’t been able to find an answer to at first glance (I very well could have missed it). Is it possible to decrease the ‘padding’ above and below the logo? Lots of empty space there, that I’d like to close-in on. Thanks!

themeskingdom

Hello,

Yes it’s possible with some CSS code modifications. Please submit official support ticket for additional instructions. Please follow the links from the instructions.

To register support account please follow these easy steps:

Find your ThemeForest purchase code/licence key

Create an FREE Account

Theme support is offered to verified customers by support system only.

Thank you,
- Djordje

Hi there.

So I’m wanting to use columns, and while looking at the documentation, it looks as though there is a ‘gear icon’ with a green plus sign in the toolbar that gives shortcode options. This icon is not coming up on my toolbar. Any idea why? If this isn’t fixable, for whatever reason, can I get the actual shortcode codes in order to get the job done? Thanks.

Default-user

Ok. Nevermind. I took a look at the code in the demo content and found the right shortcode syntax. So I’m fine there.

However, I’m curious about centering these columns within the site. I’m able to get three columns, that was easy. But it’s just barely favoring the left side of the site. I’d like the columns centered, but not the content within them – so that there is equal whitespace on either side of the 3 columns. Make sense? Any ideas how to achieve this?

themeskingdom

Hello,

Please submit official support ticket, since we will need additional details from you.

To register support account please follow these easy steps:

Find your ThemeForest purchase code/licence key

Create an FREE Account

Theme support is offered to verified customers by support system only.

Thank you,
- Djordje

indigolia Purchased

Hello! I have installation problem!

I try to Import Demo Content and get

“Sorry, there has been an error. This does not appear to be a WXR file, missing/invalid WXR version number”

themeskingdom

Hello,

This issue is related to missing PHP libraries on your server. I suggest you to zip demo XML file using gzip, and then to try to import created .gz archive.

Alternatively, please contact your hosting provider and ask them to enable the following PHP libraries:
XML Parser
XMLReader
SimpleXML
libxml

Thank you,
- Djordje

indigolia Purchased

hello! is the theme is compatible to wordpress 3.9.2? thank you!

themeskingdom

Hello,

Theme is fully compatible with WordPress 3.9.2. There are no reported issues related to WordPress version.

Thank you,
- Djordje

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