186 comments found

ratios Purchased

Hey Kriesi,

Quick question… Whats the css to change the background color of the toggles? Its white and I’ll like to try something else.


add this to your custom.css stylesheet in folder /css/ or to the quick-css panel located in your wordpress backend at incarnation-> Styling:
.toggler {
background: #f8f8f8;

.toggle_wrap {
background: #f8f8f8;

the first style is for the toggle element you click to open the toggles, the second one is for the content that appears when a toggle is open

josh9216 Purchased

I logged into tyour support forum and cannot find anywhere to post any questions so I apologize. I need to update this theme because there are issues with since I have updated to Wordpress 4.0. How do I update this without losing all of my current website information? Please help, thanks.



This tutorial is for another theme but it works the same with incarnation:


if you want to open a new thread you can do that here:



The sermon audio player shows up broken on the sermon posts, even on your preview theme – http://www.kriesi.at/themes/incarnation/sermon-overview/sermonium/. The volume bar is detached from the audio player. Is this something you can fix and then let me know how I can fix it on my site?




mind letting me know which browser you are using? Actually looks fine to me…


Yes. Chrome on a Mac.


Which version exactly (both browser and OS) – also are you running any browser plugins that might cause this?

Since we didnt get any reports about this other than from you it might be either a very old version of chrome or an extension causing a problem…

Hi Kreisi! I’ve wiped my database clean, and installed the newest version of wordpress AND your theme. Now it seems to be broken. It won’t import dummy data (the button does nothing) – and when I go into the Sample Page and try to add an image to the rotator, it just refreshes the page.

Am I the only one having this problem?


Also- I have no plugins activated that would be causing any issues. That was the first thing I checked.


I am afraid it seems that this is an issues that was not reported before. Are you using a installation that we can check? In that case please open a thread in our support forum:


Please also add a link to your site as well as the login credentials (in the “private data” field) when opening the thread, so we can take a look at your backend.

Cheers! Kriesi

Hi there -

I would like to add Instagram in the social media options. How might I do this? I opened a support ticket but I have yet to hear back from anyone.

Thanks, Faceforward1


Hey! Sorry for the late reply, on weekends it might take a little while but your post is in our queue system and will be answered as soon as possible ;)

yommy17 Purchased

Hi, i purchased and downloaded the theme but i have been unable to install. I keep getting the below error. Unpacking the package…

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature


Hey! I am afraid I have never read such an error message before.

I guess you are installing the correct folder? (Some people download the whole package from themeforest, including PSD files, documentation etc and try to upload that package, instead of only the theme folder)

If you are uploading the themefolder only and you get this message anyway I am afraid this might be caused by a server setting that I am not familiar with. I guess the easiest way to fix it then would be to upload the theme via FTP: http://www.kriesi.at/documentation/enfold/install-enfold-over-ftp/