98 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Using php version.

Clean design, Twitter, search function, newsletter and mail work perfectly. Helping documentation is useful.

The important thing is GREAT Support !!!

Thanks and good luck!

ixtendo

Thank you very much!

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi there,

Could you please tell me how to fix the image loading problem on the portfolio overview (3 columns), especially when opened with Google Chrome and Firefox? The problem was that after I cleared all cookies and reloaded that page, the images wouldn’t be loaded completely. Some images were loaded half way and then stopped.

Thank you for your help in advance, Joe

ixtendo

Hi Joe,

For this, please join us on our customer support forum, http://ixtendo.com/forum/ . Thank you.

Best regards!

  • Bought between 50 and 99 items
  • Canada
  • Has been a member for 3-4 years

I just got your UPDATE—but I do not want to replace ALL my files… what files NEED to be replaced on the HTML version please :)??

ixtendo

Hi,

You don’t need to replace all files.

Re-download the template from your Downloads page and, in the downloaded archive, you will find two update folders: “updates-html-version” and “updates-php-version”. They contain the modified files. Use the folder that interests you, either the one for html, or the one for php.

Best regards!

tareinah

Yes I seen that after – thanks you. I did replace ALL of the “updates-html-version” - and edited the custom.js to the proper twitter username - but twitter feed is still not working. Can you have a look please? http://wilhelmmasonry.com/

ixtendo

This should make your Twitter widget work again:

In custom.js (js folder), insert your Twitter username again.

Search for this line:

username: “YOUR TWITTER USERNAME”,

and insert your username.

Best regards!

tareinah

Yes i did that…

username:”WilhelmMasonry”,

ixtendo

It seems that the twitter-proxy.php file is missing from your site. Please check if you have it in your site and, if you don’t have it, copy-paste it from the downloaded template.

tareinah

(wilhelmmasonry.com) You were right i was missing the twitter-proxy.php file—I have redone everything, re-downloaded the following files: 1. js/jquery.tweet.js 2. js/ddlevelsmenu.js 3. js/custom.js

I also ensured again that my twitter username was changed on custom.js—

It still is not working… This is the code from my index page: could it be wrong??

<!- begin footer top ->

Twitter Feed

tareinah

Twitter Feed

tareinah
//code

Twitter Feed

tareinah

i can’t paste the code in here…

ixtendo

Hi,

You don’t need to replace all your files.

Just re-download the template from your Downloads page and, in the .zip archive, you will find two folders with the updated files: “updates-html-version” and “updates-php-version”.

If you need further help, please come over the support forum (http://ixtendo.com/forum/) and we will help you.

Best regards!

tareinah

I know… please re-read ALL the messages… my twitter feed will not work.

tareinah

again :) i said:

“You were right i was missing the twitter-proxy.php file—I have redone everything, re-downloaded the following files: 1. js/jquery.tweet.js 2. js/ddlevelsmenu.js 3. js/custom.js

I also ensured again that my twitter username was changed on custom.js”—still twitter will not work – please see: http://wilhelmmasonry.com/

ixtendo

Sorry, I had read something else, hence my answer. :-)

I rechecked your website and got the following message: “Missing token from Twitter configuration.” To be able to help you, I need you to come over the support forum (http://ixtendo.com/forum/) and send us a private message (PM) with your FTP credentials.

Best regards!

tareinah

thakn you – i went to your support @ “http://ixtendo.com/forum/viewforum.php?f=8&sid=bd1e9dd3285f7956f9d207b322e57f2b”

i created an account… and started a new topic – but not sure how to PM you

ixtendo

Hi,

To send a PM on the forum, first you must be logged in. Under the site admin thumbnail photo, you will see a small icon (the first one), on which it is written “PM”. Click the little icon to send a PM.

Check out your forum thread again because I also sent you a picture that describes how to send a PM. Please me know if you succeed.

tareinah

I sent a PM Thu Oct 24, 2013 7:22 pm To: tavey—no response :(

ixtendo

Hi,

Have you seen this detailed answer, which was sent promptly after your message?

http://ixtendo.com/forum/viewtopic.php?f=8&t=754&p=3199#p3199

I hope that helps.

Best regards!
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello upgrade to the latest version html, but now it does not work on twitter. I check the settings in the settings.php file and everything seems fine. I appreciate the help you can give me about it.

ixtendo

Hi,

This should make your Twitter widget work again:

In custom.js (js folder), insert your Twitter username again.

Search for this line:

username: “YOUR TWITTER USERNAME”,

and insert your username.

I hope that helps.

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Awa7 Purchased

Hello I’m having trouble registering to the support forum. When I load my purchase code, I get the message that my code is incorrect? I’m definitely copying and pasting it from the right area- from the item purchase code line. Unsure what is happening.

Default-user
Awa7 Purchased

sorry I’ve accidentally posted this twice :)

ixtendo

Hi,

Please send me your entire License Certificate file by email: http://themeforest.net/user/ixtendo#contact .

I’ll check this for you.

Best regards!

Default-user
Awa7 Purchased

Hi I didn’t receive a separate license Certificate with my package. When I unzipped it, there was only the licenses folder with the slider license file. I’ve bought other themes. This time I didn’t get one in the package. I downloaded it again just to get update info and the license cert was still not in the package. I’ve definitely bought this template :) thanks

ixtendo

Hi,

The license certificate, which is provided by ThemeForest, is not in the template .zip package.

Please take a look at this helping screenshot: http://www.ixtendo.com/various-photos/purchase-code-manual.png . From a drop-down menu, there are 2 things that you can download: the .zip package with the template, and a .txt file, which contains your purchase code. This .txt file is the one that interests you.

I know you bought the template because you have a ‘Purchased’ badge. :-) I hope my explanations are helpful.

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Awa7 Purchased

Hello I’m having trouble registering to the support forum. When I load my purchase code, I get the message that my code is incorrect? I’m definitely copying and pasting it from the right area- from the item purchase code line. Unsure what is happening.

  • Bought between 50 and 99 items
  • Canada
  • Has been a member for 3-4 years

Just wondering what this newest update is for?

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Perfect template BUT it is a problem, that the domain nameof the email-adress has to be the same like the domain name of the website becaue there are different providers. In my case, the domainname is www.kanauf.at, but the mail adress has to be nws@chello.at or kanaut@utanet.at. How can I change this. Thanks Richard from Austria

ixtendo

Hi Richard,

Yes, you can try, but you must check with your web hosting provider to see if they allow you to use their SMTP server to send emails to other domains. Normally, it should work. For example, in my case it works. I can use my web hosting SMTP server to send emails to Google, for example.

If you need further help, you can join us on our customer support forum: http://ixtendo.com/forum/ .

Best regards!

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

I purchased this item on 11/18/2013. The updates all have the same date as the download. Does that mean I already downloaded the most recent version (and thus no need to update it).

ixtendo

Yes, you have downloaded the latest version (it was uploaded to ThemeForest on 11.11.2013).

Tip: One way to make sure of the item version is to open the style.css file and, if “Version” is the same as the latest version here: http://themeforest.net/item/inceptio-responsive-multipurpose-html-template/4213432#item-description__versions-and-updates , then you have the latest version. (For Inceptio HTML, the latest version is now 1.8)

Best regards!

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

I just recently downloaded the template but can’t get the contact form to work. I only see 2 places in the documentation to change: the email address and captcha setting. How do I activate the “Send message?”

Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

In Support you mention “contact-processor.php” Where is that? I do not see it in my download. I am using the html version.

Thank you.

ixtendo

Hello,

You can find this file both in the HTML version and in the PHP version. I rechecked the archive and the file is there (path: template > html or template > php).

If you need further help, please don’t hesitate to use the support forum: http://ixtendo.com/forum/

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

hi ixtendo

is it possible to spider a sitemap url (www.mydomain.com/sitemap/) instead of al local files folder? is this planned for a new release?

thanks for your answer

ixtendo

Hi,

This isn’t planned for a future release, still, it is possible to customize the template the way you like, including in this sense.

Best regards!

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

I wanted to let you know that I think this is a great template—especially for a php novice. I leaned a lot from your documentation. The template works wonderfully! Thank you for making me look good!

ixtendo

I’m very glad to hear this. Thank you very much!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

HI, I purchased this template and completed customization in my local system its working, while am trying to upload in online web server am getting some problem, menus not coming, images are not loading properly like that, I dont know the reason, I tried both in windows and linux server.. but am getting same problem… kindly help me out. url: ayyanindia.com thanks.

ixtendo

Hello,

Please post your request on the customer support forum, http://ixtendo.com/forum/ , and we’ll try and help you (although I’m pretty sure that uploading to the web server is not a problem caused by the template.)

Best regards!

Default-user

Hi, am trying to register in forum, but while entering it shows invalid item purchase code. This is my item purcahse code: Item Purchase Code: [code removed]

ixtendo

Hi,

Please don’t post your item purchase code publicly. Your item purchase code is private information. (For private information, we have an email address: http://themeforest.net/user/ixtendo#contact )I will take a look at the forum registration for you now.

Best regards!

ixtendo

Please send me your entire License Certificate .txt file by email here: http://themeforest.net/user/ixtendo#contact . There seems to be a problem with the license number that you just mentioned.

ixtendo

Now I understand why the license didn’t work. That isn’t the correct license. (That is my own license proving that I bought a slider.)

To find your own license, please look at the following picture: http://www.ixtendo.com/various-photos/purchase-code-manual.png . Your item license is downloadable from ThemeForest.

I hope that helps.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

I have a school site that was made on joomla, but now i want to change it and i think it can be done in html and with some php fetch some records. But almost everything will be done with html 5. So, i saw your inceptio responsive template and i am interested. But i have some questions : 1 – Do you think it’s easy to work with this template and with php ??? I ask this because i bought one html template and when i put php code it’s all problems changing the appearence of the template. 2 – do you have good documentation for your template? 3 – I know html/css and php, do you think it will be easy to work with your template?

Best Regards, FFilipe

ixtendo

Hi,

1. Yes. This template also contains a minimal PHP version (not CMS). 2. The documentation contains all you need to know in order to customize the template. If further help is needed, we also have a support forum, http://ixtendo.com/forum/ 3. Yes, I believe so. It also depends on your skills. So far, we have had happy customers.

I hope that helps.

Best regards!

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • United States

How do you define the actual slide pause speed. I would like the slides to transition a lot faster

ixtendo

Hi,

If you are referring to the homepage slider, this can be done inside the actual html page, at the slider section.

In the downloaded .zip archive, there is a documentation for the slider at the following path: ‘plugins documentation’ > ‘revolution-slider-documentation’.

If you need further help, please use only our support forum, http://ixtendo.com/forum/ .

Best regards.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi joe,

i download the theme today ( 16 may 2014).

The theme is new and updated or need update? (html version)

Sorry for my bad english :)

ixtendo

Hi,

If you downloaded the theme today, you have its latest version. There is no need for an update.

Best regards. :-)

  • Exclusive Author
  • Has been a member for 2-3 years
  • Sold between 10 000 and 50 000 dollars
  • Europe
  • Bought between 10 and 49 items
  • Referred between 200 and 499 users

Looking good;

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