97 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
proio Purchased

Greate template and an even better support!!!

ixtendo

Many thanks! :-)

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hello :) Is possibile to have header with big image as in home page in all pages? Is possible to have psd file after purchase?

ixtendo

Hello,

Yes, it is possible.

Also, the psd files are included in the download package.

Best regards!

  • Australia
  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
marlnet Purchased

Well, yours is the first theme that I have simply given up on – I have never encountered anything so counter-intuitive or so committed to complicating the simplest of tasks…

I’m not sure what you were hoping to achieve with your shortcode editor, or general theme language:

[/gc]

(*Edit here – it’s not allowing me to show your “gc layout, separator | and tag “div”” COLUMN_1|COLUMN_2 close gc short code)

- all that just to get a two column layout?

And when you pop the above into an info box and stick a picture in Column 1…

I’ve read comments congratulating you on your support – and I’m sure you’re very good – it’s just that I can’t be bothered writing for help on how to stick a (correctly sized) picture into a column without it distorting the whole page...

And when will theme designers in general figure out that demo content without pictures is more confusing than not having the demo option at all – I appreciate you can’t hand out other people’s pictures, but why not just make up coloured boxes to fill the gaps?

You must have done something right – as 4.5 stars off 67 rating apparently; I can only presume these people have more patience or experience than me.

Lovely looking theme – it would have really suited the site it was purchased for, if only it were more approachable… :(

ixtendo

Hello,

First I would like to thank you for your feedback which we value a lot. Moreover, it is always constructive to be given the possibility of a reply, so thank you.

I will start answering your observation by telling a few things about the shortcodes.

As you know, WordPress, besides a lot of nice features, comes with shortcodes support. Shortcodes are useful because they allow you to build a page writing less code. For example, the [gc] shortcodes (meaning Grid Columns) allow you to split your page in 2, 3, or 4 columns and can be used like this: [gc layout=”2”]Text for Column 1|Text for Column 2[/gc] (for two columns). This shortcode will generate the following HTML code for you:
<div class="one-half"> Text for Column 1</div> 
<div class="one-half column-last">Text for Column 2</div>

In fact, the shortcodes hide behind them a lot of HTML code which allows you to customize the theme in different ways. When we built this theme, we took into consideration a wide range of usages for this template and, because of this, there are many shortcodes.

Of course, you have the option to not use the shortcodes from WordPress, but to use the plain HTML code.

Regarding the Shortcode Editor popup, we want to help the users discover the existing shortcodes with their options without being necessary for them to access the documentation all the time to watch how they can use them.

About the demo installation in the documentation, we wrote that there are two ways to import the demo. The first one is the XML import (provided by WordPress). This will import only the pages and blog posts, but without settings or images. The second one is the clone import which allows you to install the demo exactly like in the online demo if you respect the instructions in the documentation. Here you can see how the demo should look after you execute the steps from the documentation http://ixtendo.com/inc34

We would be very happy if you could share with us your ideas about the usage of the shortcodes and other improvement tips on our dedicated forum http://ixtendo.com/forum/viewforum.php?f=11 . Forum registration is easy.

Note: We do provide demo images. In your downloaded archive, they can be found at this path: inceptio-responsive-multipurpose-wordpress-theme > demo > demo-images . To make sure that your import was done properly, you can check out the theme’s documentation (inceptio-responsive-multipurpose-wordpress-theme > help > index.html) or give the forum a try; some things only require clarification (which is often done on the forum, and with pleasure).

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

hi there,

not sure if someone else has asked this but i was wndering if i could use my own logo??

cheers

ixtendo

Hi,

Yes, you surely can use your own logo.

The theme comes with a written documentation and, if you need further help, you can join us on the support forum (http://ixtendo.com/forum/).

Best regards!

Default-user

thank you for your reply. Was also wondering if i could put a menu down by the bottom footer section?? look forward to your response

ixtendo

Hi,

Please post this question on our support forum, http://ixtendo.com/forum/ . We can help you with this on the forum.

Best regards!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
vergara Purchased

Hi men, thanks for your theme!

I need to put the classic “view more” or “read more” in the end of the blog posts in blog overview template. I can’t find it! Thank you in advance… cheers

Default-user
vergara Purchased

oh!, another question… how to remove the author and category of the post (meta), that is below the post title in “blog overview”?

THANKS!!!

ixtendo

Hi,

For customer support, please joins us on our support forum, http://ixtendo.com/forum/ , and we’d gladly help you. Thank you!

Best regards!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Pakistan

Is there any way to change number of items visible on mobile devices. e.g. we want to show google maps while using on mobile but don’t want to show on homepage.

Kindly advise some solution.

ixtendo

Hi,

I believe we could help, but I’m not sure that I understand very well what you need exactly.

Please come over the support forum (http://ixtendo.com/forum/) and detail what you would like to achieve, perhaps with a descriptive picture/example.

Regards!

haseeb4328

Already posted. Waiting for your support.

ixtendo

Hi,

We already answered. Don’t worry, when we promise help, we keep our promise. (It’s that sometimes, when we have other customer messages in queue, answering might take 24-48h, but usually not longer).

Best regards!

haseeb4328

Thanks. Actually I didn’t got any email of reply even I checked to receive email if someone reply. Anyway, good to go.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Great Template! How do I add a dropdown select option on the contact form? I’ve tried manually but it doesnt pick up on the enquiry email Thanks

ixtendo

Hi and thank you!

Please come on the support forum so that we can give you the code for this. http://ixtendo.com/forum/

Best regards!

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • United States

This developer gives incredible support! I really appreciate all your help today!

ixtendo

Thank you very much!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
alenh Purchased

Hello,

First, I want to say all the best about theme.

Second, I need some help with tables. I have two tables with different length text and columns width are not same. How to make fixed column width in percents or pixels.

Thanks.

ixtendo

Hi and thank you!

For support, please use our customer support forum, http://ixtendo.com/forum/ , and we will do our best to help.

Best regards.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
dalibou Purchased

hello, I have problem with my site http://www.cramsg2015.org/

When i click Search image to search something, i have Articles pages, when i delete articles, i have No Post founds without typing anythig :(

Sorry for bad english

Thanks

ixtendo

Hi,

For support, please join us on our customer support forum, http://ixtendo.com/forum/ , and we will do our best to help you.

Best regards.

Default-user
dalibou Purchased

i cant find my item purchase code as shown here http://www.ixtendo.com/forum/images/custom/tf-item-purchase-code.png i dont understand why we must use your forum ! we need really responses to our problems quickly !!!!!

ixtendo

Hi,

The reasons why we use a support forum are explained on our profile page: http://themeforest.net/user/ixtendo (Why Our Own Forum?) Also, the majority of authors do this; it’s a necessity.

Finding your item purchase code is easy: after you log in to you ThemeForest account, go to your Downloads page: http://themeforest.net/downloads . Click the Download button corresponding to the item, a pop-up will open, then click License certificate & purchase code. Open this file and, inside it, you will find your item purchase code.

Customers are happy with our support forum, to which we dedicate many hours of work.

Best regards.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
piusro Purchased

Hello,

I have a big problem. I installed the theme however when I want to upload photos I get a HTTP Error. That’s exactly what It sais: HTTP ERROR in the Wordpress uploader. Checked the permissions of the uploads folder, it’s writable.

Can you please provide some insight into this problem ?

ixtendo

Please come on the support forum and we will try to help you: http://ixtendo.com/forum/

Best regards.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Sorry. I’m watching your themes and I’m thinking about them to see whch one is bettet for one project for us. We see the inceptio wordpress theme in 1024×768 monitor and the language menu is on top of logo. So I can not see the logo. Is it an error or is it possible to move the language menu like in Finesse . I mean on the top of the page with phone number….

ixtendo

In Inceptio WP, it is possible to move the language switcher vertically, so it won’t overlap your logo, but it can’t be in the same position as in Finesse WP unless you customize it (because it would need certain modifications, for mobile devices, too).

Thank you for your interest in our work!

Default-user

Sorry, I do not undertand to you at all. Now in 1024×768px monitor resolution the closed language menu show a black square and a uk icon. Without open the menu the logo is at the bottom so I can not see it. Where is the position to the logo if the language swithcer is vertical? Also if it is possible to know in this message… in finesse there is not social buttons to share in socials like facebook?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
FRTG Purchased

Amazing theme and a great support!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

YOU ARE A ROCK STAR!!!!

I wish I could give 10 stars!

Tavey,

If only the rest of the template developers here on Themeforest were as responsive and professional as you are. Fantastic assistance. In hours, not days! And detailed, step by step instructions even a five year old could follow! So impressed. I have to keep your profile so when I shop for templates you are at the top of the list. Thank you!

Responsiveness is the most important thing! But clean, fast loading code is equally important. You excel in both! It’s developers like you that keep me coming back to Themeforest!

Thanks ever so much!

ixtendo

Thank you so much for your feedback! I appreciate it very much and I’m happy that I could help you.

Thank you!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States

Hello

I have a small problem with my Inceptio theme.

On a mobile device the FLEX SLIDER skips every second slide.

Is this something you could help with please?

Regards Kelvin

kiwikelvin

My website is otcwebdesign.com/taku You need a password to see the site. Username= tf Password=password

ixtendo

Hi Kelvin,

For support, please use only our support forum, http://ixtendo.com/forum/ . There, you have the option to send private messages, too, if necessary. It is better not to provide your private data publicly.

We are waiting for you on the support forum with this request because we’d like to keep track of all support threads on the forum.

Best regards.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi I’m having a bit of an issue with the theme. The Navigation is non-existent. It is being displayed as a vertical list, but the text isn’t there just bullet points. Any ideas?

ixtendo

Hi,

For support, please use our support forum, http://ixtendo.com/forum/ .

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • United Kingdom

Hello, I am having a bit of an issue with the testimonials carousel. It is giving the following error:

SHORTCODE ’.testimonials_carousel.’ ERROR: 0

Any ideas how to fix?

Theme was purchased under client’s account.

ixtendo

Hi,

For customer support, please use our support forum, http://ixtendo.com/forum/ .

It is possible to get support only if you have the item’s purchase key.

Best regards.

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