202 comments found

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi there, I need your help.

On my site my background slider is not working properly. The slideshow won’t start and my caption area is shown but don’t want that.

This is my site:

http://dutchflowersupport.com/

Hope you can help me. Thanks.

Mike

GoodLayers

Can you please post this on the support forum?

Our dev will look at that :)

Cheers! :)

If you got any further questions, please head to our support forum :)

==============================================

Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com

Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.

Username must be the one that purchased this item

If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/

Thanks so much!

  • Netherlands
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

Hi, great theme. I am working on this for a friend of mine… However, I have two questions:

What table-plugin did you use? Or is it a shortcode? See: http://themes.goodlayers.com/incidental/typography/

About the page titles… On both sides of the main title of the page there’s dotted blocks… Is it possible to remove those side blocks? I prefer just to show the title + subtitle without the dotted blocks…

Thanks!

GoodLayers

Hi,

1. use just table code directly like this

2. add this code at the end of style.css

div.gdl-header-gimmick-right, div.gdl-header-gimmick-left {
background: none;
}

If you got any further questions, please head to our support forum :)

==============================================

Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com

Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.

Username must be the one that purchased this item

If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/

Thanks so much!

rowanhartsuiker

Hi thanks for the answers. I asked the same question in the support forum. Because:

The answer no. 1, I can’t see/read? What happened? The answer no. 2 doesn’t work…the title decoration is still showing?

GoodLayers

answered your thread already. please check it out.

Cheers! :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, there!

I’ve purchased this item, but I have problems with the contact form… could you please help me with this issue?

many thanks!

GoodLayers

Hi,

Can you describe about your problem on the support forum please?

If you got any further questions, please head to our support forum :)

==============================================

Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com

Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.

Username must be the one that purchased this item

If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/

Thanks so much!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Considering purchasing; is there anyway to add pinterest/fb/ ect socials directly to individual images?

For example, if I have a wedding photo gallery for a Bride, can she then PIN an image?

GoodLayers

Hi,

You may need to use an external plugin for this purpose :/

Thanks for interest :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I am interested in purchasing this theme but have the following questions:

1) Does the theme lack adequate documentation that is not easily to understand and is it confusing, do you have videos and screenshots to guide through the configuring process? 2) If the glitches in this theme are not resolved by your support team (I did read there was a glitch with the slider), am I entitled to a refund? 3) Have all the glitches and bugs been resolved with this theme? If so, please provide a list of them, so I can make an informed decision. I’d like a list of resolved glitches and unresolved ones.

Thanks

GoodLayers

Hi,

1. We have well documented… you can also check this out > http://www.youtube.com/user/GoodLayers/videos?query=architecture

2. about the glitch, can you specify it please? about refund, normally not, but you can contact Envato support for that. we can’t do anything about it.

3. hm, we can’t specify all we glitch we fixed but no worry, if one show up, we will fix it ASAP and put in the update. This is what we do… BTW, make sure that we provide support to let the theme work as demo site only. For further need, you have to hire a freelancer to tweak.

Thanks for interest :)

Default-user

- Can you specify what the glitches are, a list of glitches that has been resolved by the team, and the ones that are outstanding. - I’m interested in finding out if there are VIDEOS and SCREENSHOTS in the set up documentation, so configuring the site to look like the demo site is a simple and straight forward process (where I don’t have to go to support forum for the answer).

Thanks

GoodLayers

Hi,

all videos are in here > http://www.youtube.com/user/GoodLayers/videos?query=incidental

for the fixed, go to this page > http://themeforest.net/item/incidental-high-class-photography-wp-theme/2590298

and scroll down, you will see the updated list.

Cheers! :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Is this wordpress 3.5 compatible; not listed in software, but there was an update that addressed text size in 3.5, so it’s unclear.

GoodLayers

Hi,

Oh, yes it’s compatible with WP3.5 sorry for unclear on that.

Cheers! :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Can anyone confirm this theme working with wordpress 3.5?

GoodLayers

Hi,

yep this theme’s compatible with WP3.5

Thanks for interest :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I just tried you demo on my iPhone (4S) and it does not respond the way it should is there a reason for this? I like the theme, but the demo does not seem to be working correctly for mobile.

Default-user

When I view the demo site on my phone, it appears as the whole home page, not the responsive, simplified view that you show in the splash photo of how it should appear on a tablet or phone. Other responsive themes do work on the same phone.

Default-user

When I view your demo on my phone, it is the full homepage as if I were looking at my desktop, as opposed to the simplified way the the responsive design should work. It simplifies on my desktop if I reduce my browser size but the phone shows the whole page.

Default-user

Nevermind. I figured out that if I turn of the Frame, it appears correctly. Thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
Gigrafe2 Purchased

Hello! Great theme, realy!! How can I change the alternate text below the menu item, I’m looking for some time but I can not find, thank you!

GoodLayers

Hi,

http://d.pr/i/cZgg

Hope this help :)

If you got any further questions, please head to our support forum :)

==============================================

Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com

Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.

Username must be the one that purchased this item

If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/

Thanks so much!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi there!

I’ve been using this theme for a while now on my portfolio website (www.lauraderoeck.com) and I’m still very satisfied about it!

I also want to use it as a new layout on my webshop but I was wondering if it’s possible to install WooCommerce properly with this theme? And if I should do some tweaking, could you please explain a little how I could do that? You can also send me an e-mail if that is easier. lauradrwinkel@gmail.com.

Thanks in advance,

Laura

GoodLayers

Hi,

Thanks and glad that you love the theme :)

Wel,, the functional of woo commerce should work fine on this theme but yes, you need some customization to change its style to match your need…. BTW, this is really beyond our support scope as we don’t provide customization on the plugin… you need to hire a freelancer for this :/

Cheers! :)

If you got any further questions, please head to our support forum :)

==============================================

Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com

Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.

Username must be the one that purchased this item

If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/

Thanks so much!

Default-user

Thanks! I understand. It works so far :)

Laura

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Another question: whatever I do, I can’t seem to remove the pattern from the slider background. I tried removing it in the ‘Incidental’ tab and in the style-custom.css…

Thanks!

Laura

GoodLayers

ah,

can you please post on the support forum?

Thanks! :)

Default-user

I posted it, but it seems to work now :)

Other question: is there a way to make a gallery without links? So just unclickable thumbnails?

Thanks!

GoodLayers

hm,

I’m not sure about this. Can you post on the forum? So the dev can test it :)

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
truecph Purchased

All of a sudden all content is gone and no tool bars a visible backend. when using other themes everything works. It just suddentlig started. The “Page Option” is also not working and gone.

Ever experience that?

GoodLayers

Hi,

please see this > http://support.goodlayers.com/editorpage-option-is-not-showing/

If you got any further questions, please head to our support forum :)

==============================================

Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com

Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.

Username must be the one that purchased this item

If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/

Thanks so much!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

Is the theme permit the creation of a submission form link to a database ? Something like : http://www.gravityforms.com/purchase-gravity-forms/

Or would you recemmand an other plugin.

The reason why I want this is I want to hold a contest and I want people to come to my website to register on a page.

thanks

GoodLayers

Hi,

Ah, I’m not really sure if the gravity form allow to add members to database or not? If it does. Then I think it should be fine. I’m not so experiences with this kind of plugin :(

Thanks for interest :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi GoodLayes! We bought the theme and were really happy with it.

The thing is that we were changing some colors and fonts, and eventually the visual editor tab stoped working. I have to say we had wordpress 3.5.1. So, when we notice that, disabled every plugin an even went one version back 3.5 to see if everything got better, but don’t.

The problem is whith the theme, as when we put any other, works perfectly… Any ideas? And by the way, any idea when will it be update for 3.5.1?

Thanks so much in advanced! I really have no clue what else to try.

GoodLayers

Hi,

Not sure if the forum answered yet?

1. try to update the theme.

2. see this > http://support.goodlayers.com/editorpage-option-is-not-showing/

Hope this help :)

GoodLayers

If you got any further questions, please head to post on the support forum :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Also post it in the forum… hope you can give me an idea.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello. On the slider portfolio page, is it possible to use small thumbnails of each photo below the slider instead of dots?

Thanks

GoodLayers

Yep, I was talking about that one too. well you may need to use it as an external plugin but you have to integrate with the theme yourself, I think it need code customization :/ BTW,it’s flex slider, not Nivo.

Default-user

Thank you for the quick response. One more question, does this theme use HTML5?

GoodLayers

hm, Do you have a specific element in mind? HTML5 is too big to specify…. BTW, this theme is validated as HTML5

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I am messing around with this template in WP. It look great, but somehow I can’t edit the page anymore after adding the navigation menus. I don’t have any page option anymore. Did I accidentally click on something….please advice. Thank you very much. http://3.envato-static.com/images/smileys/crying.png?1343099786

GoodLayers

Hi,

Please see this > http://support.goodlayers.com/editorpage-option-is-not-showing/

If you got any further questions, please head to our support forum :)

==============================================

Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com

Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.

Username must be the one that purchased this item

If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/

Thanks so much!

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
ketok Purchased

Can the Enable Page BG thumbnail be disabled for single blog posts? Doesn’t appear to be an option.

thanks!

GoodLayers

Hi,

Can you please post this on the support forum? Our dev is in there. He might be able to guide this ;)

If you got any further questions, please head to our support forum :)

==============================================

Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com

Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.

Username must be the one that purchased this item

If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/

Thanks so much!

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
ketok Purchased

None of the sliders on the Font Size page admin panel will move for me. Nor can I type in a pixel number in the field. ? Is there someplace it might be disabled for some reason?

GoodLayers

Hi,

Can you please try to update the theme?

We already put the fixed in latest version.

To update the theme,

You need to login to your Themeforest profile page, click on ‘download’ tab, then download the theme again.

After that,

1.) After you downloaded file from Themeforest. Do not upload it yet. Extract it!

2.) You will find 6-7 folders and some files inside. You’ll see the file called ’.incidental…..zip’

3.) Upload this file through wp backend.

Hope this help :)

BTW, Make sure that you haven’t changed or customize any theme code.. if you did, you have to do it again. All setting in admin panel and page will be the same.

If you got any further questions, please head to our support forum :)

==============================================

Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com

Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.

Username must be the one that purchased this item

If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/

Thanks so much!

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